Superior Honda

Reviews 3

A

Anonymous User

Very very bad experience. I came in early in the day to test drive a new Fit. To be fair my first salesperson was very nice. Very helpful, listened to what I was saying. I drove two cars and told him I was interested. Gave him the rough details of my trade-in and where I wanted to be as a payment. I was looking at the Basic and the Sport model. He took my information and called me within an hour with estimated payments for both. Once I drove back in to the dealership, my very nice salesman handed me off to another. I waited almost an hour as they reviewed my trade-in a second time. They came back with a payment for the Basic model that was almost twenty dollars higher than what I had been quoted on the Sport model and almost fifty higher than I was told earlier on this exact car. I wish they would have simply said they couldnt make it work instead of bringing me an obviously unacceptable offer. When I said I wasnt interested because of the change, of course now my trade-in needed thousands of dollars in body work. Same body work it needed only hours ago, somehow now it is much much more serious. Now I would never say the car is in perfect condition but thousands, more than one thousand? Come on, and we all know my trade-in is never going to see their lot. It will be sold to a wholesaler. Just say you dont want to offer what I need, please dont try to bamboozle me pretending you have to put so much money into this car paying a higher rate as a dealership than I would as a consumer. Instead of lying, just say no. Thats what the last dealership said and I respect them for it. I am again asked to wait "just a second" for them to see what they can do. I wait another 20 to 30 minutes for my salesman to come over and offer me a lease. I politely declined saying I was not interested in a lease. As I try to leave the Manager comes over and asks me to sit down to discuss a lease. I explain to him that I am not interested in a lease. Now you may think I am exaggerating here because of the sheer ludicrous nature of what comes next, but I am not. The Manager tries to explain to me what a lease is. I tell him I understand how a lease works and am just not interested, yet he continues. At this point I relate again my disappointment in the change in price from the first time to the second time I was in the showroom that day. And that I am even more offended that although I have clearly stated I am not interested in a lease this is the third time this man attempts to discuss a lease. I will not go into the exact details but this is no joke this man mentions a lease another FIVE times, one of them after he has chased me out of the showroom and into the rain outside. Not kidding, something was not right with this man. Outside I finally said, you have mentioned a lease to me seven times, I have told you I am not interested seven times, walked out of your dealership and told you that this is unacceptable and offensive. I cant understand why you would behave this way. Please do not offer me a lease again. If you say lease one more time I am done. You betcha he did. Straight as an arrow said he thought a lease would work for me because I wanted low payments. I walked off and will never consider purchasing from Superior Honda again. I hope that man was messing with me for his own amusement because if he wasnt he is either the most offensive or the stupidest man Ive ever dealt with when buying a car. Stay far away from this place.

BO

Bob M. Drake

Just purchased my second new Honda -- this one a 2017 Accord Hybrid, and the first was a 2014 Civic. After totaling my Camry Hybrid, I was dismayed to find that I couldnt get a decent deal on another from a Toyota dealer. After test driving the Accord Hybrid at a couple places, I decided it was a great vehicle. More important, Superior Honda offered me a deal that I simply couldnt refuse. Other Honda dealerships wouldnt even hold a conversation (I wont mention which ones), or wouldnt negotiate a reasonable price. Superior was the opposite of that. I arrived late and actually walked in 5 minutes before closing on Mothers Day. The sales rep (Jelisa H.) didnt hesitate to show me the vehicle, describe its features, talk about possible financing, and even offered to let me take a test drive, despite that it was late Mothers Day and she planned to take her mom to dinner that evening! I didnt abuse her willingness to help, but was ready to give her my business based on her professionalism and dedication to helping a customer who just walked through the door 5 minutes before closing. She wasnt the least bit pushy or act like she was in a hurry, but was happy to help in any way possible. Three years ago, we had a similar experience at Superior Honda. My wife needed a new car and planned to buy a used Civic. We visited Superior Honda, and the sales rep was delightfully helpful. No pressure at all, but he pointed out that for a very small difference in price, we could actually buy a brand new Civic. When I looked at the numbers, it made complete sense. Even though the used Civic was very competitively priced, the dealership offered such a great deal on the few remaining Civics (they were preparing to receive their first shipment of the next years model) that it worked to our advantage. As an aside, I would have asked for him, but learned he retired. It appears that the dealership makes a point of hiring good sales reps, because Jelisa was just as wonderful. I have nothing but high praise. The competition wouldnt price either the Civic or Accord at anything close to what I paid, and it was an incredibly enjoyable experience purchasing both vehicles during the past three years. Even though its considerably farther from my home than two other Honda dealerships, it was worth the drive.

PU

Punam Malik

Superior Honda service department is appalling. Specifically called and told them the two problems I had needed fixing (remote not working and a rear passenger door not unlocking) besides the regular maintenance. The lady at the service desk noted them down and told me to come at 8:30 as it would take at least two hours to fix. Brought the car and reiterated the two issues and was again told it will take two hours. stayed right there working on my laptop. At around 10am, I went to the service desk and enquired. The person was completely overwhelmed with others and did not know. Stated he would check and get back to me. He did not. Then at 10:45, went back and he asked a person to go check for him as he seemed overwhelmed with several others. This person told me it would take another 40-45 minutes. I had an appointment at work at 1130, but the car was not ready even at 11:45. And then one of the two issues, he asked if he should fix for an extra price and the other the service engineer had forgotten to check. They were going to now do the diagnostics and price it. I was so disgusted at the lack of attention to detail despite several enquiries, the lack of respect for the customers time, I wanted the car back right away. The person apologized and quickly made up an estimate of the cost and offered to serve me after he served another customer who had been waiting even longer than I. While this person furiously was working, the ladies at the service desk along with some other men in brown uniform were chatting and cracking jokes. The person gave me a $25 discount as an apology, which does not solve the problems I had and is a poor compensation for my missed appointment and four hours. Due to the shoddy service here, I doubt that the regular maintenance they did was as shoddy. I would never be able to tell. I have been taking my car there for maintenance for years (when the car had no problems) and who knows whether that maintenance was also poorly done as I would not be able to tell.

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