AAA Polaris

8350 Sancus Blvd, Columbus, OH 43240, USA

Address:	8350 Sancus Blvd, Columbus, OH 43240, USA
Phone:	+1 614-436-4005
Site:	aaa.com
Rating:	4.6
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 20

Reviews 23

Julie Gilmore

I have used this facility several times since it opened and have been overall happy with their service, as well as their customer service. However during my last visit (February 2015) to this location, for an oil change and tire rotation, I was surprised when I went to pay my bill that the associate said I would need new rear brakes and new tires fairly soon. He quickly noted my surprise and tried to explain that brakes and tires dont last forever and need replaced and when I tried to explain that it hadnt been that long since I had it done, he said that I may want to check my records...which to that I said this facility completed both services in 2013 and that it hadnt been 25,000 miles since they were both changes, he changed his tune. And as he continued through my overall car evaluation I was surprised again that he didnt even mention my air filter needing changed or the fact that my washer fluid reservoir doesnt spray (motor out I believe), but yet he said they did a complete inspection? I was surprised by this and a little sad, because in the past I felt like this facility took care of my car needs, but now I will be getting a second opinion before I allow them to do any major work.

Kayla Crites

Honestly they did the job, and thats great. It was a free tow thanks to being a member, but my actual shop is just down the road and was willing to do the job more thoroughly and cheaper. I expected to learn of what else was needed on my car that needed work, and instead I got a $650 bill for only what was necessary. Now I have to get an oil change, new wipers, and fill my windshield fluid myself because they were too cheap to do it for me. They didnt even tell me that I needed brakes on my fronts along with new hubs and bearings... Its just a little scribble on the receipt.... Thanks for the minimum guys. Never going to you again. Tire discounters help me just by looking at my brakes... They dont even charge!

Jean Bernard

The entire staff of the AAA Polaris Car Care location is wonderful. I was having issues with my car another shop was unable to find, even after three visits and several replacement parts. Greg and his staff kept at it until they figured out what was happening and fixed it for good. They understand how important my car is for my job and work hard to minimize my down time. Peace of mind while on the road is invaluable. I can once again trust my car to get me home when I have to travel for work. There is never any pressure to do more than I need, and they go above and beyond to ensure my car is in top shape. Best customer service ever!

Bob Turner

I have had my car, an older Ford, serviced at AAA Polaris Car Plus Explore Store three times now. The first time was following a dead battery episode; the second and third times were for oil changes. Each time I have felt confident that good service was given and I have not felt like I would have to be an auto expert to know whether my car really needed some additional repairs recommended by the staff. For me, trust is a big deal, and I trust AAA to do it right and efficiently.

Pearce Elliott

We had talked with a travel agent (Scott Cooper) there earlier about a trip to Canada we were considering. We had more specific aspects of our plans and dropped in to talk to him. We didnt have an appointment, but only waited a couple of minutes while he finished up with another customer. He was helpful and will be working on further details for us. We were pleased with our experience and will return to talk with him about any future trips we plan.

Fritz Almario

I visited Polaris AAA store for the first time. I got to meet Kathy Burgess one of the Travel Consultant at Polaris AAA store as well. Kathy is very nice. She did a wonderful job helping me with my TripTik routing for St. Louis, MO. She even told me that she knows Kristen Cain, Sales Manager at Upper Arlington AAA store. Although, the Polaris AAA store is about 5 minutes away from Worthington AAA store.

Dean Blackstone

Had a relatively simple issue as result of encountering a remnant of truck tire on the expressway......seem to have bent a support bracket or something underneath. Mechanic was quickly able to spot the issue & just broke off the piece since it was not structurally important. happy with service, although took longer than necessary.

Marg G

Happy that AAA has moved to this location. Much easier to get to. I am pleased with the 10% discount, the auto services I have received and all the travel assistance. Such helpful people. On my second visit I really appreciated getting discount tickets, an updated Triptik and the best currency rate in Columbus.

Tabitha Kelley

I love taking my car to AAA Polaris Car Care for all of my repair and maintenance needs. The staff are wonderful, and know me by name. They always make sure my car is repaired properly and get me back on the road so my daughter and I are safe. I would recommend them to everyone! :-D

Hillary Brown

Went in to get my tire checked out (it was slowly leaking air) - they found a nail and patched it. Took no time at all and it was only $20! Ill pay that anytime to not have to do it myself. Love this place. Its my go to shop for my car.

Cathy Shankland

I have taken my older SUV to AAA Polaris for the past few years for service. The people are friendly, the prices for service are fair, and the work has always been done properly and in a timely manner. I highly recommend them.

Cheryl Garrison

Thank you so much for getting me a good price on tires. I needed to get 4 new tires on a very worn out car that I want to replace but cant at this time. Im very happy with the service I received and will be back!

Shannon Griffith

Quality tires and installation, could have used a better selection. They try and push the tires they have on special. Would not tell us what the specials were going to be the next day.

Andrea Mutters

They always take great care of us and I trust them completely. Even if that means that their services arent the best option, they will honestly tell you and refer you elsewhere.

Robert Shaw

Excellent service and support no matter what stage of the customer to vendor relationship. All is good from initial purchase through ongoing service!

Jan Hoover

Scott has always been more than helpful. He is very knowledgeable and professional. The store is very clean. Will definitely return when needed.

Colleen Lindhurst

The Polaris AAA Car Care Plus is the only place I will take my cars. Whether for an oil change or a major repair, they always do a great job!

Dave S

Just went to get some maps for a trip. They had all the maps I wanted. Ill be back if Im near that office again.

Matt W

No pressure service but provided recommendations. Completed service promptly. Would definitely go back.

Lillian Zarzar

Friendly helpful staff who appeared glad I walked in. Clean and organized store, inviting atmosphere.