Hometown Service Center Inc

130 E College Ave, Westerville, OH 43081, USA

Address:	130 E College Ave, Westerville, OH 43081, USA
Phone:	+1 614-895-8069
Site:	hometownservicecenter.com
Rating:	4.5
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed

Location

Photos 16

Reviews 6

Nate Sexton

Brought my 2006 F150 to Hometown back in July of 2016 to get a quote on a new engine. They were very helpful and willing but the price was apples to apples with what Ford had quoted me prior to bringing it in. Wanting to support a family owned local business and get the extra personal touch I chose to go ahead with Hometown. They were prompt and did a nice job. I had them put a new Jasper engine in that came with a 3 year 100,000 mile warranty. A couple month later my truck wouldnt start when I came out of a restraunt less than 2 miles from Hometown. I gave them a call and they were very nice and came to help. It was a bad alternator, things like this happen in older trucks. When they gave me the quote of $500 I thanked them but wanted to get a few more quotes because I had no clue what these things cost. The owner immediately got offended that I would even consider calling around first and told me how trust worthy and reputable he and his shop were and reminded me how he came to my aid and he didnt even want my business if I was going to call around (WOW! RED FLAG) I wish I had recorded this grown man whining. I politely offered to go with him if his price was competitive he began to rant and complain and informed me of the service fee he would charge which I expected. Needless to say the customer service experience was quickly in decline. I did call around and received a quote to do it for $400 from a reputable shop (that doesnt charge a diagnostic fee by the way) I had been to before but due to having to pay Hometowns diagnostic fee it would have only saved me a few dollars and my truck was already there. So I went with hometown. Since then My transmission had to be rebuilt which I went to One Call Auto for (Ive wish I had him put my engine in - I have always enjoyed having my cars done there) He notified me my computer was throwing signals for my intake manifold but not to worry until a light came on but to be aware, and if it did come on to take it back to Hometown. Well it came on Yesterday! I took it in because remember, 3 year warranty on my $8000 engine 7 months later AND, to even look at it Hometown told me I would have to pay $110. I asked if the manifold was under warranty they said if it was I would still have to pay the $110 either way. For them to tell me my manifold is bad would cost me $110!!! Ridiculous. One call Auto told me to bring it in and they would diagnose it free of charge. I said that wasnt necessary he said "no, you are worth it" (need I say more) anyways I write this to say that Even though Hometown may stand behind their work they only stand behind it as long as you are willing to pay $110 every time they look at their work. And FYI I had the manifold replace from Firestone (have the reciept) 3 months before the engine was replace. Im willing to pay to get my truck fixed. Ive spent a lot of money on it. Problem came down to customer service and standing behind their work. $110 even if it was their fault is not a good warranty. I can see paying $110 if it ended up being something not under warranty but just so everyone knows a warranty with Hometown comes with a $110 "deductible" everytime.

Laurie Dangler

Today was the second time I have taken my car to Hometown and I was very happy with the experience both times! The first time I was having my alignment repaired. I was told by the place where I bought my tires and have them regularly rotated that my tires were "cupping" and it was likely due to the alignment. The tire place had also found a nail in one of my tires and patched it, but my air pressure warning light continued to come on every 2-3 weeks. When I took my car in for the alignment, Hometown let me know my rear brakes were getting worn and would need replaced soon. I was able to schedule the brakes in just two days and they were great to help me with my schedule today. They found a nail in one of my tires, IN THE PLUG THAT WAS USED TO FIX IT, and fixed my tire at no cost. Not only am I grateful to have my alignment fixed (makes driving the car much easier) but I am glad I no longer have to stop at a gas station to refill my tires. I will definitely use Hometown again for car repair!

Christa Dickey

Hometown Service Center has become a trusted resource for my family and our vehicles. Owners Tim and Laurie are honest and fair, and treat my family like their own. They have completely taken the anxiety out of vehicle repair and maintenance for me. I have used Hometown for maintenance, minor issues and major issues, and each and every time they have made the process a relief. I know Im going to be treated fairly, no matter my gender, and get back on the road quickly. They are in touch with their customers needs, and have even driven me the short distance to work to make MY time a priority. If youre looking for an excellent service experience at a fair price, you need to visit Hometown. They truly do care for their community and their customer!

Steve Sturn

Upon the first time taking my car into Hometown Service Center I felt like I had been a customer for years. Tim and his crew welcomed me in and were very honest, friendly, and had an immense amount of integrity. I felt like I could trust Tim immediately when I met him and that feeling proved valid upon my car service completion. I had a pretty sizable amount of work done, but I know the money was well spent and I feel much safer in my (much less noisy) car now! I would definitely recommend Hometown Service, they were truthful, quick to service my car, and worked with me to make my repairs affordable. I will certainly bring my car(s) back to Hometown Service Center in the near future. Thanks!

Sue Markovitch

My business has been using Hometown Service Center and their auto detailing business for over five years and I have always been 100% satisfied!! Tim and Laurie go above and beyond to make sure that the communication is clear, I know what needs done, and they always do what they say they will. So many extras when it comes to service! Last time I got my car detailed, they came and picked it up- so GREAT! I trust them completely and would not go anywhere else. So thankful there is a family-owned place I can take my car where I know I matter.

Matt Keener

Im a mechanical engineer whos been working on cars for decades. Its hard for me to trust people with my vehicles. I rented a moving truck from Tim almost 10 years ago and had the opportunity to watch his guys work. Since then Ive only used him for those hard jobs I either dont have the time, equipment, or motivation to tackle myself. Every time he has impressed me with his honesty, pricing, and quality of work. Ive recommended him to tons of people, and Hometown continues to be the only place I use and recommend.