A-1 Self Storage
| Address: | 615 SE Main St, Portland, OR 97214, USA |
| Phone: | +1 971-285-3714 |
| Site: | urbanstorage.com |
| Rating: | 4 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM |
Location
Photos 49
Reviews 10
ME
Meow Moondancer
Terrible Customer service. The ONLY elevator in the building was out of service my moving day, I had a uhaul rented and helpers, and when I arrived it was out of service. The attendant working sat inside the office (it was 8:46) until 9am without coming to notify the 4 customers standing and wondering what was going on about the situation. When suggesting an email system to communicate these types of situations to customers, the lady was extremely disagreeable, argumentative and unpleasant to deal with arguing how unnecessary it is to half of the people....and I tried to explain how the other half could use notification. She said she could do nothing to help me. No refunds for my uhaul or offers to do anything. Just do yourself a favor and find a better location, one with perhaps more than a single elevator, and more helpful staff.
JU
Justin Taylor
This is one of the best storage facilities I have used in the last 25 years and I have used many of them. They are very secure, with individual alarms, and they have more than reasonable rates, which is why they keep customers and rarely have many openings. Also, if you keep really good communication with the staff when you are experiencing financial difficulties, they really try to look after you and help you. In my experience customer service is nearly always friendly and helpful. Yes it can be frustrating at times with only one freight elevator, especially if you happen to be doing a lot of moving when lots of people are there or you get discourteous people that will not close it up for others to use when they finish moving stuff out of it. If it makes sense for you and they have an opening, check it out!
A
Anonymous User
The facility owner (manager?) was very hands-on and helpful in finding the right storage space for us. He explained the cost, facility, and security in details and we were confident that we can securly access this facility for our needs. I would definetly use this place again in the future!
LI
Linda Spencer-Blackledge
We had used this facility 25 or 30 years ago. We had a good experience then, so we decided to use it again. We had another good experience this time as well. We would be happy to recommend this facility to others or use it again. Thanks for being here for so many years!
NE
Newell Walther
Really terrific service. I feel safe with my things here; the security is much more extensive than other storage units Ive used in the past. I am fortunate enough to have a unit on the ground level and loading and unloading is a piece of cake. The rates are great too!
A
Anonymous User
Very friendly staff, took plenty of time to explain everything. Pay attention when they talk abut the security system as it is a little complicated (but effective). I would definitely rent from them again.
JA
James Houston
1/2 off 2 months prices shown on website are bogus. They are not available as advertised and only have special for 4x5 unit.
LA
Laurent Paul Montaron
Well-managed storage facility with strict rules and no nonsense. Clean and professional.
MA
MacKensie Cornelius
Easy to set up, easy to use, clean facilities, and friendly service. Thanks!
JA
Jacob Pulliam
Just an ok place to store your crap.
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