Precision Tune Auto Care

1118 Knox Abbott Dr, Cayce, SC 29033, USA

Address:	1118 Knox Abbott Dr, Cayce, SC 29033, USA
Phone:	+1 803-739-4368
Site:	precisiontune.com
Rating:	2.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 5

Reviews 8

Niko G

WORST EXPERIENCE EVER! First, they tried to say I needed an engine flush because something is wrong with where my oil drains. I didnt believe him so he took me under the hood. He removed the valve and nothing but oil came out, which he stated was new oil he just put in. I then told him that Id been doing alot of driving including to Washington D.C. and Charleston, SC since my last oil change. So, my oil should be real low. He agreed then kept talking but something irrelevant. Before I got my oil changed I asked the same mechanic if he would look at my rear tires due to a scratching noise I heard from driving(Precision Tunes looks over your car for free with an oil change THE ONLY REASON WHY I WENT THERE, Jiffy Lube IS WAY BETTER). He agreed, so after the oil situation, he said he couldnt tell but if I paid a $65 diagnostic then they could get to the bottom of it and if they do the work the $65 fee would be waived. I said cool, why not find out whats wrong with everything in my car? 20minutes later, they told me I had $1,800 worth of work that needed to be done. My two front struts(which need replacement), two rear shocks(which need replacement), coolant flush(dont need), differential work?????, and new exhaust(dont need). I talked to my mechanic backhome, Im a college student at USC, and he told me that I didnt need half the work! I end up getting it checked out by another mechanic and he confirmed and stated he could fix my struts and shocks for $320 total because thats the only thing thats wrong with my car.

Jack Heape

On 11/16/11, a 2010 Toyota Corolla with 36k on it was brought in for an oil change. Technician did oil change and then told wife that other items needed to be serviced, primarily air filter, transmission flush, and fuel injection cleaning. Technician did not explain specific costs nor did he get written authorization to perform these service items. He told us that these service items were called for our vehicle at this mileage. That is not the case. Toyota does not require a fuel injection service or transmission flush at ANY mileage. This is specifically covered in the maintenance manual. A phone call was placed to a local Toyota dealer and they confirmed that these service items were usually not required and suggested that the Precision Tune technician misled us. The technician also said that the car needed a special air filter and that is why it cost so much, $24. This is not the case and an air filter can be bought most anywhere for $10. We called the store manager, Odell, and requested a refund. He referred us to the District manager, Bob, who we called. Bob said to fax him the maintenance manual which I did on 11/22. Bob is now not returning phone calls.

Shalare Martinez

My boyfriend got an oil change, paid $50, yes I said $50, for high mileage oil and drove around for less than an hour, his truck started smoking. Came home and checked and it had 8 quarts of oil in the engine! Had to drain and I paid for a new bottle that cost another $25, which was not high mileage. The "new" oil was black as can be when he drained it. We both called and said that we wanted our money back.. They said no. And was talking to me like I was an idiot and didnt know how an oil change worked, just because I am a female. The manager, Travis, told me to come up there with the new container and the receipt to the oil I bought and was gonna give me my money back.. Once again treated like I didnt know what I was talking about. Made me late for work and ended up spending almost $80! For one oil change. My boyfriend continued looking at his truck and the oil filter was not put on tight enough, either. Sorry people and I suggest everyone to take their cars somewhere else because these people have no clue what they are doing.

Anonymous User

Called them to check pricing and whether they had my filter. They quoted me $22. Then, when I got there they informed me of a $10 upcharge for my type of filter. After the oil change they informed me that I needed their $99 transmission service because they found metal in my transmission fluid. I asked them to show me. They took me out to my car and pulled out my oil dipstick and smeared it on a piece of paper and said "its so dirty it looks like oil." Ive changed my oil multiple times so I knew that it was my oil dipstick they were masquerading as a transmission fluid dipstick. So, when I returned home, I did some research, and I was correct. Theres no transmission dipstick on my model car. These people are theives plain and simple. Use caution if you go there.

Syntina Nesbitt

Do not get your car serviced here. I took my car in to have it serviced for a check engine light and an electronic throttle light and the manager personally serviced my car. We left the shop and ths car worked fine- we drove it to Charlotte NC and it started to show the same problems. I had to get a rental vehicle to get back home and when I went to talk to the manager he stated that THOSE LIGHTS WERENT ON IN MY CAR WHEN HE FIXED IT! I even took the liberty of calling corporate and I was shocked that they backed him on the decision to not return my money or fix my vehicle properly. I ended up getting it fixed elsewhere and having to spend an additional 600 dollars.

Kesh Brown

This place deserves no stars.. They charged me $721.00!! Dont take your car to precision tune Cayce sc. they charge you a arm and a leg, and they lied to us about doing the work. my car had the same issue after they so call fixed it within 24 hours it broke down!! Took my car to another mechanic came to find out precision tune didnt do the work, the old parts still was on my car.. their work sucks, and a rip off!!!! Please stay the hell away from precision tune Knox Abbott Dr. Cayce SC!! If you dont want your vehicle messed up by people who dont know what their doing, even the manager Travis is a wanna be amateur con- artist, but NOT TODAY!!!!!

Tatyana Donaldson

Took my car there for a diagnostics test. They said I needed a tune up, front brake service, and ignition wires. Charged me $626.41. Said recommended services are new rotors, a oil change when ready and trans flush. Had to take it back the next day to redo the brakes and get new rotors. After doing this service, the manager Travis then had a whole list of repairs that "needed" to be done to my car totaling over $1200! When just before I only needed three services! Also stated my transmission was slipping, yet couldnt tell me the problem because they cant check my type of transmission. Total con artists! Taking my business elsewhere!

Carrie Jennings

Came in for the $14.99 basic oil change and was helped immediately by Assistant Manager/Lead Tech: Dan "The Man" Lear (I gave him the nickname) who was extremely friendly & funny, yet professional. The entire crew was kind, smiling, knowledgeable and hard at work. I was in and out with a smile and not one single complaint about my entire experience in less than 20 minutes. I will definitely be returning to Precision Tune Auto Care in Cayce, SC!!! Thanks again guys!