Cottman Transmission and Total Auto Care

401 N Pleasantburg Dr, Greenville, SC 29607, USA

Address:	401 N Pleasantburg Dr, Greenville, SC 29607, USA
Phone:	+1 864-326-5856
Site:	cottmanofgreenville.com
Rating:	3.7
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 7

Reviews 6

Greg Mccraney

I took my Ford Explorer 2010 SUV to Cottman Transmission on South Pleasantburg Drive across from Krispy Creme Doughnuts and talked with Joe and eventually Clay and left the vehicle with them for a few days. They inspected my transmission for $50.00 dollars and removed the pan to find my issues and I was told it would cost from $1800 to as high as $4800. I was told there was sedimnt and metal pieces in the transmission pan and that I would need a whole new tranasmission and this would fix my issue. I then thought over this process and came to the conclusion that I would sale the vehicle due to the cost factor of the matter and purchase a used vehicle instead. I sold this vehicle to another individual and a few days later he called me back and said thank you for the wonderful vehicle and I found the problem with the throttle and other issues in the transmission. The gentlemen told me he purchased the 5 selenoid pack for around $150 and his mechanic did the job and fixed the whole transmission issue and the throttle issue for a total price of $300. I called Clay Beecham and asked him how another individual could have fixed this issue so cheaply and the response was I told you. I then called the Cottman Transmission Corporate Headquarters in Pennsylvania and talked with him and he said I will get to the bottom of this issue tomorrow. Today came and at 4:15 p.m. I finally got a call from headquarters and the man said well I talked with Clay and Clay isnt going to give you your money back as you have already probably guessed. I was stunned but the guy from Pennsylvania said he would mail me a check for $50.00 reimbursement check and I would receive it sometime next week. I called Clay back and he said I am not going to argue with you about this issue and hung the telephone up on me. Clay also said well I just dont believe this story and said he cannot just go to the Ford dealership and purchase Selenoid Packs. This shop doesnt care about you or your family except to rid you of your cash flow and that is the bottom line. If this shop was any good they would have made the right choice and made this issue right but instead when you call to discuss the matter they hang up on you.

Anonymous User

I had a new clutch set installed here in January 2010. 8 months later, the clutch failed. Thinking theyd make it right with the clutch being only 2 months outside the warranty, I had my truck towed back here. They charged a discounted rate of $300 for replacement clutch # 2 and blamed the first one on defective parts from the manufacturer. Four months later, that clutch failed. Warranty or not, I was not taking my truck there a 3rd time. I had it towed to a different mechanic whose opinion of the clutch he removed was that it was not installed properly. Cottman now refuses to compensate me in any way because I took it to a different mechanic. How I should have been expected to trust my vehicle with these people after 2 faulty parts or installations, I dont know. Save yourself time, money, and frustration, and take your vehicle to a place that knows what theyre doing. Heres the text of the email I received from Cottman: "Unfortunately, as stated on the reverse side of your Cottman Repair Order, "any unauthorized service shall void this warranty". It further states you are required to immediately report any malfunction to the Center and to Call for instructions. Also stated is "DO NOT permit any servicing or repairing unless authorized by the Center. As you can see, on numerous counts you are in violation of the information provided by your Cottman Repair Order."

Dragon Eye

I recently took my Hyundai Tiburon to cottman transmission for a clutch and fly wheel replacement and I couldnt have asked for a better job on the car, the clutch is smooth and fixed my bucking, gear grinding, and car jerking problems. They really work with you and are very honest, they tell you everything thing they did and had to do to fix the problem. I will say that it did take a while for it to be completed but they explained in detail why it would and it was mostly because of the rust and complication with a defective clutch kit I ordered online.... Btw DONT Order a clutch online!!!! ... Just bite the bullet and pay for a clutch through cottman because they had to rip out the defective one and replace it so they had to do double the work, they also did a nice job on the struts and tie rods which also fixed the bumpy ride and play in the steering wheel, therefore it has much better handling. Finally they worked with me on the price and were willing to do a payment plan. I will be taking my car here from now on the customer service is great , TY for working with me

Jay Brown

Got transmission installed brought home transmission was leaking took transmission back they said that they put too much transmission oil in . Drove car home next morning got up there is a huge puddle of transmission fluid underneath the car called in on Monday they said bring car and I brought a car and they said they going to put another Transmission in that be the second transmission. They called the car was done I got it . next When went to workmorning I got up to go to work and it was leaking.. its not just leaking near drain it was leaking where transmission and motor meet there was transmission fluid everywhere . They gave me 90 days for transmission problems and its been broke every day ... dont waste your money dont go there take it somewhere else or just get it rebuilt its cheaper good my cars been in there 5 times you going on the 6th Im still leaking. Dont let no one put a used transmission in for you because never going to get it right the first time... I paid $2,600 for one thing problems I hired lawyer so Ill get my money back or more...

Brandon Gaeta

I took my 91 Jeep YJ to Cottman last December to have the rear end rebuilt. Had a nice experience at that time. I now live in Baltimore Maryland. Since the original work was performed, I have encountered an issue that should be covered under warranty. I called and talked to Ted about my options. He was extremely professional, very courteous and went out of his way to help me find a Cottman as close to me as possible. He even called the location, confirmed I was still under warranty and gave them a heads up that I would be coming in. I would recommend this shop to all of my friends and family. I understand that sometimes issues are encountered after work is performed. Thus the need for a warranty. I only wish that the many other places I have had work done honored their word like Ted at Cottman in Greenville is doing.

Dean Rigsby

Simply awesome customer service! My daughter was experiencing transmission rough shifting problems in her Cobalt. I took it to a close by auto service center and they said they didnt have the proper tools to service the transmission and recommend Cottmans. Ive never used this place before so Im always skeptical about new garages... They found a broken wire on a harness under the hood... I would have never found it. This is the point where a shady business would try to take advantage of you, but these guys were honest about what they found and fixed it really inexpensively. I really appreciate that and they have earned a lifetime customer. Thanks John, I appreciate your honesty and professionalism.