Cross Creek Auto Service

10024 Cross Creek Blvd, Tampa, FL 33647, USA

Address:	10024 Cross Creek Blvd, Tampa, FL 33647, USA
Phone:	+1 813-994-1600
Site:	crosscreekautoservice.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3PM Closed

Location

Photos 17

Reviews 6

Sheryl Springer

I have given this company several opportunities to change my opinion of them, and they have failed each time. Yesterday was literally the proverbial straw on the camels back. I needed an oil change. I usually take the car to Jiffy Lube on Cross Creek, but that location is no longer open. I hesitate to take my car to Cross Creek Auto, as they have lied to me, tried to convince me into unnecessary repairs, and done shoddy work. However I felt that an oil change would be something harmless, and I needed it done quickly. I made an appointment for a Wednesday morning, however could not make it, so I called and rescheduled. Instead of the receptionist answering, the owner(?) answered and I had a feeling he didnt write any of my info down. He just said "suuuure, come on in. Anytime after 10 is fine" Didnt ask for my info, car details, nothing. So I head on in Friday morning for my "anytime after 10am appointment" to find out that they have an emergency repair. The receptionist said that she tried to get in touch with me (lie) but I could bring it in tomorrow, as long as it was early. Really? What kind of customer service is THAT? You make the customer dance to YOUR tune? I dont think so. I ended up taking it to Toyota of Tampa Bay on Fletcher. The only reason I didnt go there in the first place was because of the distance. However, having exhausted resources in New Tampa, and by the way, there are none - NONE that I could find online that had GOOD reviews. None. How sad is that?? I figured that if I had to drive a distance, so be it. Toyota of Tampa Bay has an excellent in-take procedure, a very comfortable client lounge, free wi-fi, and they are HONEST. Ive learned my lesson.

Christina Javete

Ive repeatedly tried giving this place another chance after chance because of their convenient location. Being a New Tampa resident, I want to support the community and small businesses. Not with this business!! The last straw was when I needed my transmission rebuilt. We went here b/c they were the closest and they knew us. Never am I ever going here again. It has taken them over 2 weeks to rebuild my cars transmission. 2 weeks. It was done in one week, however, that same day the car was STILL messing up. Last week I called about it, the receptionist said Friday, worst case scenario Monday. It is now THURSDAY and NO CALL WHATSOEVER THIS WEEK TO KNOW THE STATUS OF MY CAR. I guess its silly me for trusting them with this job, paying them $2100 for them to keep my car for almost a month. This service isnt a one-time case either, as I said before I wanted to keep trying with them but now I look back at how they would keep my car for over 8 hours just to do an oil change. REALLY? Jiffy lube and other places can do an oil change in 20 minutes. What is the hold up? This place needs to be avoided at all costs unless you want to just hand over your car and never see it again for a really long time. I will be reporting them to the Better Business Bureau and tell the New Tampa Newsletter to stop putting their ad in their flyer from now on...nobody should have to deal with this!

Google User

I took my car in for a brake line replacement about a half hour after they opened on a Wednesday. They returned my car eight hours later and charged me a little over $300; a fair-overpriced charge, I thought. I looked underneath the car and, to my horror, discovered they used zip ties to affix the crooked, hastily-fashioned, replacement brake line to the underbelly of my vehicle. Youd think theyd cut off the excess ends of the zip ties at the very least, but they couldnt even be bothered to do that. "We strive for great customer service and ethical sound business practices, while exceeding industry standards." Thats from their website. Apparently, zip ties exceed the industry standard when it comes to brake line replacement. Additionally, they unbolted the rear-right-hand bracket and didnt bolt it back on. So now the line freely fidgets while I drive, audibly knocking into other parts whenever I turn the steering wheel to the far left or right. I plan on getting this re-done elsewhere because these people cannot be trusted to competently finish any intermediate level task within a reasonable amount of time. So, If you dont mind waiting all day for mediocre service and dealing with slimy, possibly misanthropic individuals, then look no further than Cross Creek Auto Service. Ask for the owner, Ray. He gives the best fake smiles.

Alyssa Dodds

DO NOT GO TO CROSS CREEK AUTO! They are SCAMMERS. We have been bringing both of our vehicles to them since we moved to this area. Always raved about how we loved them, and trusted them. I will skip over the fact we have spent thousands on a/c this, hose that.. Things at this point I dont even know were actually broken or not. But Saturday I brought my car in again (2011 Dodge Durango- perfect condition, barely any miles) for a routine oil change. About 500 miles before it was even due. They called me and told me the radiator was cracked, I needed a new thermometer, and refill of coolant. The cost would be $815 before tax... At this point I was pretty upset and told them "every time I bring a car in, the bill is $1000." Told them I will pay for an oil change and take my car to the dealer. So today, the other car place we have always taken our vehicles to before moving here, called me and said, "wanted to let you know the radiator isnt cracked, you dont need any thermometer, its not overheating, and we cannot find anything wrong with your vehicle at all". I am so disgusted that I have been lied to. I had more faith in society that people are honest and do the right thing. So disappointed.

Anonymous User

TERRIBLE EXPERIENCE - I took my Expedition for a new set of plugs, a couple of weeks later whilst on the Interstate one of the plugs blew out, had to be towed back to Cross Creek Auto where there there put in a new plug, coil kit and coil, with the intitial plugs, towing AND this extra repair costing in excess of $700!! Coincidence I dont think so! Upon paying the latest bill my husband went to collect the car only to find that the Sirrius XM radio had been stolen, when he went back into the shop, the Receptionist assured him it was there when she test drove it after the repair, we filed a police report which confirmed that there had been NO forced entry, after numerous calls and promisses of our callls being returned we finally managed to speak to Ray the owner who has refused to accept any liability and said the car had been locked and that it must have happened in OUR care, despite saying that he has BMWs etc left outside all the time and there has never been a problem. Another cost of almost $300!!! THIS MAN IS A CROOK AND I WILL BE TAKING THIS MATTER FURTHER.

Robert Ong

I had a great experience. #1 I always bring my car here for oil changes and am willing to pay a premium for the convenience and I just had my brakes done with pads and rotors in the front. They were honest enough to advise me to shop for the parts, then bring them in and have the installation done. I did that at Advanced Auto Parts and Cross Creek Auto svc installed in 1 hour and saved me $70.00. I appreciated the honesty and most importantly, I trust Ray, Jessica, and the staff of workers to always tell me the truth which is the most important thing that I value with any service/ mechanic provider. I used to live around the corner but now I drive a little to get there. There are also some cool restaurants right next door that I can always have coffee or a meal while I wait which makes it easy for my trip there. Thanks Ray and Jessica again for earning my trust! Bob O.