Time Warner Cable

890 William Hilton Pkwy, Hilton Head Island, SC 29928, USA

Address:	890 William Hilton Pkwy, Hilton Head Island, SC 29928, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	1.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed

Location

Photos 38

Reviews 11

Debra Wallace

Time Warner calling island folks about late payments when I have been evacuated for a week and a half. I dont know if I have service or not. I dont know if my house is still fully intact. Their response is that I should know that my bill is due the beginning of every month whether I receive it or not. I havent gotten a bill and I really doubt that I received full service. This is beyond the pale of insensitive and inappropriate. So far not great. I cancelled Hargray because Time Warner said that they could install home phone and internet today. Apparently, even though I already have cable with them, the installation tech said that there is a problem with the line coming from the central box across the street. It needs to be replaced - taking 7-10 days when I told them upfront that the reason that I was switching was because of the 7 day window with Hargray to get service added. One hour on the phone with a manager to get their assurance that they would attempt to have working service by Saturday - no promises. The tech left wtthout notice during this time. Now, after the installation, the cable TV service doesnt work at all. And I have been on hold waiting for a manager to resolve that issue for about 30 minutes straight now. Final tally - 43 minutes on hold, and then they hung up on me. More as the situation develops.... Eventually, someone came out from the company and fixed the situation. Service has not improved.

Anonymous User

I had difficulty immediately after installation of tv cable service and had an appointment between the hours of 8 am - 8 pm. Serviceman never showed up? or called. When customer service was contacted the next day the rep advised that a technician showed up, tested the outside connection and found a problem. When I asked why I was not contacted when the technician showed up the C/S rep advised that she didnt know. I advised her that I spent 12 hours waiting for the technician to show up and the least they could do was to advise me when they came. This attitude is totally unacceptable. I will be filing a complaint with the FCC and will be making a serious determination if a complaint with the local small claims court can be fruitful to recover my lost income waiting for their rep.

Jonathan McMullin

A waste of time! I went in with a special offer coupon that I received in the mail for $89 per month. After sitting there for an hour and a half the man told me my bill was going to be $117 per month, he told me that they were all these other fees that were involved in my monthly billing. The two men at the counter then had an attitude with me when I questioned why it was such an increase from the advertised monthly bill!! Save yourself the hassle and just call the corporate sales line if you even want to be a customer of time warner. *** Just an update from a week later after this review. I called Time Warner sales from their website and got everything set up on the phone with free installation. Paying $11 less per month.

Brian Laham

One of the WORST accounting departments in the world. I moved to an area where they do not support and had to terminate service with Spectrum. Had equipment that needed to be sent and they stated they would send me out labels in which they did; however, they billed me for the equipment and turned me into collections. Once I did receive the labels, I sent the equipment back. I paid the final bill and still they have me collections. Called and spoke with the billing department and they also so I have Zero balance, yet I continue to get to get mailings from their collection agencies. Until they send an apology letter and verify that I am not in collections, I would recommend pretty much anyone other than Spectrum

Marilu Flores

I switched to spectrum from hargray and it was a big mistake! I have cable, internet, and phone. Cable sucks. Im supposedly paying for channels that I dont even see on tv when I put them on. Its say call "customer care to receive channel" like what I have the channel. Im paying for it. Internet is terrible! It so slow! Worser then hargray. Netflix always lags for minutes and minutes over and over and that never happened with hargray. Its so called the best internet but its terrible!!!!!!!!! I regret switching to this service! Im using my LTE right now from Verizon to write this review because it doesnt let me use my internet at home! What?!??

James Maginnis

Phone switching was terrible. I tired switching my phones for my business (2 locations) and add phone lines to the new service. I cannot begin to tell you how many times the ball was dropped on their end and how it completely disrupted my business. I encourage anyone whos considering switching, to look at skipping by this company. Absolutely terrible in this arena. Internet and cable TV are fine, but the phone switch was completely screwed up.

Mike A.

Absolute the worst service. I remember when Adelphia was here & service seems no better today. They overcharge every month with hidden fees + lease fees. Long wait times on phone and now they using Indian & Asian call centers which they can barely speak english. Other providers here are DirecTV and Dish Network. Other local providers is Hargray which is way overpriced.

Victor DelGuercio

They cant seem to get it right. They are inept and this is one of those times where price savings is not worth the aggravation. They have "threatened" to hook up my cable/internet now for 5 weeks. They come out and its always the same reason they cant regardless of hours spent on the phone with Customer Service. As a side note, if you call them ask for Mark (2515710) he is especially inept at his job and fails to call you back.

Theodora Titus

I feel trapped with this service. Besides being very expensive, the internet service is poor. Also, when you call customer service you have to deal with agents that dont understand the English language the way we are accustomed to communicating. This adds stress to the situation of not having full service to have to repetitively ask what they are saying. I am now researching another company that I can possibly use,

Carmen Sells Hilton Head

Ive had time warner for 6 years and I am sooooo very satisfied!! Ive had Hargray, Dish & Direct TV and TW was relief! My bill was just what they said it was with no interruptions in service! I even ordered a movie and it didnt play, I called and not only did they get it fixed, they gave me a voucher for a free movie and popcorn AND credited me for the movie!!! I was so impressed!! Im sold!!

Josh Sagarin

No longer at this location moved to 856 William Hilton Pkwy Hilton Head Island, SC 29928 No longer at this location moved to 856 William Hilton Pkwy Hilton Head Island, SC 29928 No longer at this location moved to 856 William Hilton Pkwy Hilton Head Island, SC 29928 No longer at this location moved to 856 William Hilton Pkwy Hilton Head Island, SC 29928