Vast Broadband

Reviews 4

JI

Jill Hemiller

Hello for those of you who read these!  My name is Jill and I feel very compelled to comment on my experiences with Vast Broadband.  I have been in Corporate America my entire life, for example, I used to be the Director of the Training and Development teams that trained 60,000 employees at Best Buy corporate office.  What is apparent to most people, especially upper management, CEOs, CFOs and Presidents, is that too much emphasis is placed on the few irritated customers who do not hesitate calling in to complain when they are subjected to a poor experience whether it be customer service, product issues, or overall anger due to a business that over-promises and under-delivers. What CEOs and presidents often forget is that this small fraction of people who complain  dont represent the majority who are happy with the product and services.  The result is this; the wonderful people often times get overlooked  and that is why I am not a fan of online surveys and heres why.  The dollars that we spend trying to figure out why a tenth of a percent of a fraction  of the people who arent happy  could be better spent by rewarding the employees who are outstanding and investing those dollars in training and raises for those  who stand out in the crowd. But instead we would rather  pull up the website and see the seven comments that are negative  it makes no business sense whatsoever.  And it is not an accurate assessment of how your business is running anyway. This is why I want to take the time  to explain my experience. I was visiting a friend the other day who was switching companies to Vast Broadband. While I observed the two men working I noticed that one of them stood out and his name was Damien Harvey. He was the installer and the way that he operated and conducted himself was amazing. This young man is only 19 years old and he was so respectful and he was so helpful in explaining every detail of not only the cable TV but also the internet and I dont believe that I saw him without a smile on his face once. It was almost like we all wanted to hang out with him for the day he was so much fun while he was working. I was pretty happy with my cable company but I thought if this is the kind of service that they always demonstrate I want to try it. The following week I called Vast Broadband and spoke with Larrene Kaderabeck in the call center. It ended up that I talked with her 3 times and when she was not available she returned my call within minutes. We had such a great time chatting on the phone that we forgot what we were even working on. Any employee who takes that kind of time to actually answer the phone let alone going the extra mile to get to know a client who theyll never meet rates number one in my book because when I pay my bills each month online if I have a question I have yet to find a real human being that is not computer generated. So the installer Damien and the call center woman Larrene were two amazing people to work with they were outstanding and then to top it off I wanted to call the person that they reported to and leave a message about my experience  and how fabulous it had been. Knowing that this general manager would probably not have the time to even listen to the voicemail I forgot about it. Within 2 hours Mark Bookout the general manager called me thanking me for my kind words. They say chivalry is dead and I believe that customer service is as well. This was the exception to the rule. I have been in retail my whole life so a great big shout-out and kudos to those of you who when the cat is away the mice do not play.  Jill

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Brooklynn Grey

I live in the center of town and cant get a good signal at all. Have had them come to my house and fix it three times in one week!! This company sucks for internet!! BUYER BEWARE!!!

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MA

Mark Bookout

Great service provider and extremely friendly customer service. I couldnt be happier.

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Shane Larson

A viable alternative to Midco...same pricing and packaging.

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