Suddenlink Communications
| Address: | 26772 US-380 e, Aubrey, TX 76227, USA |
| Phone: | +1 888-822-5151 |
| Site: | suddenlink.com |
| Rating: | 1.7 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed |
Location
Photos 1
Reviews 5
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John Goebel
HORRIBLE service in every respect - save yourself the headache and do not sign up for anything with SuddenLink. In the 2 months of service I had with them (thankfully today being my last day), here are the problems Ive experienced: internet service very sporadic (varying from paid speed to half that to completely down - full outages for 5 to 15 minutes at least every 2 days) / phone service is the same since its VOIP via their internet service (better hope you have a cell phone if you Need to call 911 or make an important call) / SuddenLink hired a 3rd party company to bury the cable line in my yard and they cut my sprinkler system wires during install (had to have irrigation company come out to repair for $120) / the phone number I was provided during install to call if there are any service issues 24x7 went to voicemail 100% of the time, I left voicemails each time, and not once did I receive a return call (roughly 15 calls over the 2 months I had service) / for 6 hours one evening my internet and phone service was 100% down (which I later found out was due to maintenance) but I wasnt told of that in advance via phone/text/email - they said the maintenance was posted on the announcements portion of their website (like Im really going to check that???) and that theyre "working on a system to be able to send an email notification for maintenance activity" (brilliant) / today Im "trying" to return the cable modem to a SuddenLink store (in Aubrey, TX) - the SuddenLink site says the store is open Sat 8a-5p, but Google and YellowPages both say the store is closed so I called the only number available which is not for the store, but for a SuddenLink call center - it took 30 minutes on the phone to verify if the store was actually open. Install = Fail / Internet & Phone Service = Fail / Customer Support = Fail. If after reading this you still decide to sign up with SuddenLink, all I can say is good luck as youre going to need it.
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Sumar Bland
Within the last week, this company reported an amount to my credit report as an amount owed for not returning equipment in 2011!! I have written documentation that it was returned in 2011, and again in 2012 (evidently no one at this place can complete anything) We had service again in 2013 because the equipment was marked as returned. NOPE! Evidently now in 2016 this company decided to put the amount of the non-returned equipment on my credit bureau. I have written documentation from 2011, 2012, 2013 and now last week that this was returned. Unfortunately I have realized that the easiest solution is to just pay it and be done. I will not pay something I do not owe. I am filing formal complaints with Equifax & FCRA/FTC. YOU HAD ONE JOB Melanie 2011, Kay 2011 & Scott 2012. Does no one take pride in the jobs they perform? Also, when I call for assistance, I am told I have to go to Local office. Local office sends an email and says they cant do anything, have to call collections, Call main number and am told no consumer is able to speak to collections department, but unfortunately the lady I spoke to at Regional office cant do anything, I have to go to local office. I would love to have a job where all I do is tell people "nope not me, have to talk to someone else" what do you get paid to do?? Why am I getting the run around on your error Suddenlink?
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LoriLynn Finch
Trying to set up new internet service so I call the number on their site. Very friendly sales rep lets me know that they dont service my area yet and doesnt know when they will - it happens - but I can contact the local office and they should know. Heres the catch - you cant call the local office, they dont take in coming calls. I can certainly waste my time and gas money by driving to the local office though to ask this quick question... :( Ive been in the business industry long enough to know that if a company doesnt know theres a huge gap in their customer service, they cant fix it. I always appreciated getting feedback to help improve my companys policies and operations; so I ask to complete a survey or talk to someone in customer satisfaction to address this major gap - no such luck, they dont offer any of these options. The current representative Im talking to - not the original sales rep I spoke with - is not at all interested in trying to provide constructive feedback to the company. If I cant even get in touch with someone locally to ask a simple question before I set up service, Im certainly not going to be setting up service when it is offered. Im also not going to invest my money in a company that is not interested in improving their customer satisfaction; I cant imagine the headaches I would possibly be facing down the road.
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Deborah Ponder
I used Suddenlink internet for four years as a resident of College Station, Texas. As I was a mobile college student, I lived in five different places during that time (the last place for two years), and no matter where I lived, it was the same issues over and over. There were weekly, even daily random internet outages that customer service—once we managed to get through the layers of phone menus—was helpless at resolving or explaining; in the end my roommates and I just ended up waiting it out (for three days at one point) and not bothering to call. At some point during the last year and a half, Suddenlink switched to a digital signal, meaning my roommate’s gargantuan old-fashioned gray TV no longer worked. We called Suddenlink, who told us we needed to come down to the local office and pick up a free converter. When we got there, the customer service agent (who was very friendly, no complaints there) informed us that yes, the converter was free, but she would have to run a credit check to see if there might be a security deposit. “So, it might not be free,” I said. “No, it’s free, there just might be a security deposit.” Fortunately, no security deposit was necessary, however, I wouldn’t call something “free” if you have to put money down to obtain it.
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Robin M
HORRIBLE experience with this company!! They clearly DO NOT care about their customers. I wish I had read the reviews first because I would have never chosen them. I have experienced the exact same issues as others have described. They do offer the fastest internet in our area and its cheaper, but the company is horrible to deal with. I have been a customer for 2 weeks and decided to cancel their service. They charge you in advance, so when I called to cancel our service, they will not terminate it until the day you are paid up to, therefore they will refund you any of your money. We are no longer using their tv service, but yet we cant get a refund for it. The customer service representative that I spoke with was extremely rude and would not give me their name when I told them I wanted to speak with a manager. Our internet has now been out for two days. After calling and calling, they still cant send anyone out for another 2 days. Weve asked to speak with a manager and they said they would put in a ticket for one to call us - they said it would be in an hour. An hour and a half later, we call back in because no one called us. Still no help. Do not waste your time or money with this company.