Charter Communications

2430 S Interstate 35 E #180, Denton, TX 76205, USA

Address:	2430 S Interstate 35 E #180, Denton, TX 76205, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 7

Reviews 5

Jason Cochran

I would give them less than 1 star, if I could. HORRIBLE customer service. The phone reps are inept, to say the least. Lets go through how bad they are... I will begin with the video/cable service. The apartment complex I live in has a deal with them and requires they be used. 2 YEARS I have went round and round with them. Severe pixelation, audio/video feed not in sync, channels randomly disappearing, guide not downloading. Call customer service, the ONLY thing they can do is send "a qualified tech out". Qualified must be a relative term. Not only do they show up late, reeking of cigarette smoke, they are basically trained to only swap equipment out. If you are lucky, they MIGHT wear shoe covers. The 1st tech, the initial install tech, actually scratched my television when he laid it on the floor and his tool belt was dragged across it. They cannot diagnosis or troubleshoot any issues. One actually told me that because I had the HDMI cable in port 3, that was the cause. Seriously. I guess people actually believe this crap. In 2 years, I have had 4 new boxes, yet the problem continues. The last tech they sent out actually suggested that I purchase a new television. I guess new Samsung televisions are not compatible with Charter. The internet is a different animal. They advertise (and charge for) 30 Mbps. I have routinely monitored it at between 14-18 Mbps. This monitoring only occurs when the service actually is operational. The hardware likes to randomly turn itself off, and cannot handle ANY network traffic. During peak times, I expect speeds to decline, but not enough to cause Netflix to buffer. Customer Service was absolutely no help. Their suggestion was that I "unplug the modem and wait a bit". As a last ditch effort, I did as they asked. Nothing. A prompt call to their customer service group was pointless. All they wanted to do was send a tech out and swap out the equipment. Bottom line, when choosing a place to live in Denton, I would NEVER move into another apartment that uses Charter exclusively. I would avoid them at all cost. Worst customer service I have ever dealt with. Completely ignorant about the business they are in. I have been up the chain (for those that wonder, the "big dogs" are all out of Ft. Worth), even exchanged email with a Vice President. It mattered not, as they simply cannot deliver the product they claim to be able to provide. Avoid doing business with them at all costs.

Sherry Parker

Ive been with Charter since 2013. Ive never had any serious issues. Just two I can think of & both of those were resolved by myself & the next tech they sent out. Lets talk installation. Your installation is the foundation of how everything is going to run. My install tech was a sub as in sub-contractor. He did a superb job & explained the process. There was even a time he came out when I called in for a tech & he wasnt even assigned my job. The TV install was done later & I only had issue with their TV services once. It was resolved quickly. Internet and phone have never given me much issue. Internet went down couple times. Once was cause core node went down in our area. Other time the modem & router had to be swapped out. These issues Im reading here, it sounds like your installation was done poorly for your TV service. If situation does not get fixed you may need to try different service. See if different provider does better? Im about to return my router today. I just bought a linksys & Im quite happy with my purchase. (Ive been doing tech support since 1996.) I had no issues getting linksys to work with my charter modem. I can even connect to my router settings on my smartphone. Charter beats the heck out of DSL any day. Theyre better than Verizon as far as customer service & tech support goes. I dont suspect Ill have any issues with Charter that cant be handled. Granted I dont like it when companies merge - hence brighthouse and TWC. But this merger didnt impact me in any way. Hope my review helps others.

Phillip Keene

If there were only zero stars. .. went to return equipment, were only 2 ppl working in building, only 4customers (including me) when me& other customer asked where we could return equip we were told we needed to wait & could not return equip behind counter as it would get "lost". The other customer was frustrated by this statement obviously & left the equip anyway & the store assoc. Mike then said, "Well, his equipment just got lost!" After a few minutes Mike was done with his customer yet he didnt call me over to help, so i went to check, he was simply stating at his computer...store assoc. Everett was unhelpful as well. I asked Mike if i could return my equip with him now & he said "no"...apparently he was busy. .. i asked & he said he was finishing a customer (no one was there) & it would take another 10 minutes. So i asked if he had a piece of paper i could use, he said "no", i asked if i could borrow a pen & he half nodded towards a pen (no eye contact, still staring at the computer) so i took the pen & found some scrap paper, wrapped up the cords for my router&modem attaching them together where they go & labeled the paper with my name & address (all this taking about 2min tops) then he called a new customer who just walked in to help them out. .. so i put my equip behind the counter. Charter SUCKS. Never dealt with such cold, untrustworthy people before.

Dan Boyd

Ive been with this company over the last two to three company buy outs (remember Marcus Cable) and this last one with TWC caused some issues somewhere. There was a time you could get what you see on their ads (60Mbs DLs) as I quite often checked in late 2012 / early 2013 due to my job at the time (lots of isos to dl). Here lately though, I am experiencing lag times on TV channel loads and seeing only 30Mbs DLs. I really never checked since 2013 / 2014 as there hadnt been too many issues for me as my usage rate dropped. Never the less, it has become an issue lately and I called about it. It was then I discovered that only 30Mbs is offered in my area now. I was told "we only offer that speed, and we would never drop the speed. We only increase speeds." Well I am hear to tell you are wrong. There was a time when it was 60Mbs and it was close to the price you are now charging for half that speed (if not more). I can only guess they are having bandwidth issues and are hoping no one notices. Believe me Spectrum, we do. Just like I35E, you need some more lanes for all the new people moving here in the Denton area. If you dont I bet someone else will. Time to start looking around for a better IS provider.

K Diaz

UNPROFESSIONAL!! I agreed for a setup for cable modem access getting 60mb download/4mb upload. Waited two days and made sure I had no other plans on my Saturday (pushing aside plans to prepare for fathers day) for the tech to come in for the install. Thankfully, the tech confirmed that I wouldnt be getting the 60mb I ordered. He stated that my residence was only capable of HALF of that. I immediately called charter who confirmed that although most of the area had this broadband available, my address did not. Then they insult me by asking if I want the setup anyway, without even offering a discounted rate! Are they f**king kidding me!? You want me to allow this man to drill a hole in the wall of this house and you cant even make things right with the major screw up that completely wasted everyones day?? Absolutely horrible mistake, and I wouldnt had even known, Id my brother in law hasnt asked what the broadband would be in the techs presence. The tech should be commended for his integrity, but charter communications lost all respect for any business from me wherever I go. Id pay more elsewhere, just on principle. My advice is to stay away from this company like the plague.