Elite Car Wash

1812 W Park Row Dr, Arlington, TX 76013, USA

Address:	1812 W Park Row Dr, Arlington, TX 76013, USA
Phone:	+1 817-274-8572
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM

Location

Photos 31

Reviews 5

Lydia Vela

Redemption...I will be a customer forever...I have gone to Elite a few time for an oil change because it is close to home, waits are generally short, and they do a quick in and out exterior wash with a full service oil change. One day I needed to go somewhere special and my car was filthy, so I dipped in there and paid around 30.00 to get it clean. When they were done I paid, jumped in, and headed off to my event. As I was driving I noticed that there were still wrappers in the door and dust on the dash and gauges. When I arrived and looked at the exterior it was not awful, but it was not good either. I did not call to complain, but when it was time for my next oil change I went to Midas. Midas was not close, and they took forever. They also tried to hard sell me tires which became irritating. Today, I was running errands in the area, I was about 2 months overdue for an oil change so seeing that it would not be a long wait I swung in. When the manager Chris, asked if I wanted full service with a wash, I mentioned what happened the last time. He stepped up to the plate! He apologized, upgraded my wash from the included quickie, to something a little better. When it was clean, it went to the oil change. When the oil change was done and I was paying, Chris came to the counter and said that he had inspected my car and he was not 100% pleased with how it looked so he sent it back again. The courtesy upgrade was appreciated, and while I figured it would be good, I was not expecting detail perfection, after all, the botched carwash I had paid for was really just a car wash, and I would not expect this to be anything more. Well, I left today with my car glittering, windows perfect, interior spotless...it was awesome. The guy handed me my keys and said "We hope to see you back again." As I was driving out of the parking lot Chris gave me a shout and a wave goodbye. They WILL see me again....and again. No business gets it right every time, but a good business will make it right, and this one did. Thanks Chris!

Robert Nash

On July 22, 2015 I took my 2011 Mercedes Benz ML 350 to this car wash for a wash, wax, and carpet cleaning to remove coffee stains from the front passenger floor mat and carpet. The rep said they had a special detail package for $109.95 that would clean all carpets and detail the car. I left the car with them for about 3 hours. When I picked up the car, the floor mats were still in the cargo area and were very wet, but all else appeared ok. When I arrived home (~4 miles and 8 minutes later), I noticed the running lights on the auto were on and would not turn off. I did not relate this problem to the car wash, but immediately drove to my Mercedes dealership to have the problem checked (dropped car just before closing). The next day the dealership called me and reported the car had been subjected to flooding and the electronics area under the spare tire and battery compartment beneath the front passenger seat were both flooded (full of water). The only source of this water had to be from the car wash. It took the dealership several days and over $4,000 in repairs to correct the damage. I notified the car wash of the problem experienced and the cost of the repairs. To date, management has done nothing - NOT EVEN APOLOGIZED. They accused me of damaging the car and costing myself over $4000 of wasted money. I RECOMMEND NO ONE SHOULD EVER HAVE THEIR CAR DETAILED AT THIS PLACE!!!! If you do, inspect the vehicle immediately for any water damage. Good luck with any retribution!!!

Larry Scala

NEVER NEVER NEVER Get you car washed at this place. They are nothing but "Bait and Switch" when it comes to their advertised car wash price of $5. They have a person holding a sign $5 Exterior Wash. I drive in and I am confronted with a guy who is just relentless and keeps trying to get me to upgrade. I keep repeating that I just want the $5 wash. Then he decides to tell me that my windshield wont get cleaned because I have bugs. So I said, I didnt realize you were selling "Exterior Car Washes" that dont actually clean the exterior. I didnt see on the sign that your car will only be partially washed for $5. He then told me to just leave and called me a "Cheap Bastard". I said really? Im cheap because I want a $5 exterior car wash that actually cleans the outside of the vehicle? First of all, I cannot imagine treating a customer like that by calling me names because I refused to upgrade. What he doesnt realize is that Ive been coming there for years and I just wanted the exterior cleaned. When I want a full service, Ill get it. But not anymore. This self claimed "Manager on Duty" (as I asked for the owner because of how he treated me) just lost the business of a local customer and his wife and friends. I would recommend you go around the corner on Cooper St. to the Busy Bee car wash. Theyll brush your windshield and front grill and back and side windows for their cheapest wash. No nasty upselling or "Bait and Switch"!

Daniel

I just went to this place and paid $50 to get my car detailed. The detail wasnt a bad, but guy doing the final detail on my car was very unprofessional and overstepped his boundaries with the comments he made to me. He made personal comments about the contents of me vehicle, which was none of his business let alone to start harassing me about it as I walked over to get my car. Please not the the contents were nothing offensive or illegal. This guy even held my car door open for a few more seconds when I tried to close it to continue his harassment because he thought what he was saying was amusing, but it was not amusing to me at all. His job is to wash cars not harass paying customers. I immediately called their office when I got back to my office to complain about this guys actions. They manager said they would talk to the employee about it. I told him I wanted to speak to the owner and they just told me to call back later without any further details. They didnt offer resolution that would have any value, so I will never use this place again and I want my money back. I would fire any of my employees for overstepping boundaries like this. Just wash the car dude! I didnt come here to talk to you.

Z Lewis

I had such a terrible experience today at Elite Car Wash on Park Row today. My side view mirror got knocked off in the car wash. A man who identified himself as the owner, was very rude, said they are not liable for damages to cars and said it was my fault. I disagreed and asked for the companys insurance information so the insurance company could make a decision on the liability issue, which Im sure is the usual process. He refused to provide any info. Then I asked him for his name and contact information, which he also refused to provide. He said I probably damaged my car on purpose before coming to the car wash so I could scam him which makes NO sense. Since he refused to provide any information, I took a picture of him so I could positively identify him later if I needed to. He said its illegal to take pictures in a business threatened to call the police, picked up the phone, put it right back down, started yelling at me then came at me and grabbed me and my phone. My five-year-old was terrified and ran out the door screaming and crying. I pushed the man off me and left. Just horrible! I hope everyone avoids this place.