U First Auto Body Shop

Address:	5119 E 7th St, Austin, TX 78702, USA
Phone:	+1 512-662-3227
Site:	ufirstautobodyshop.com
Rating:	4.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM Closed

Location

Photos 53

Reviews 10

Shani S

If I could give a million and one stars, I would! Carlos, you are my auto body god. Seriously. Those guys... wow. So, this jerk slams me from behind on airport while texting, not realizing that theres a red light. OUCH! Poor Diablo Rojo! (thats my car, just in case that wasnt clear) He was all smashed in and the back hatch wouldnt shut right, the air bag lights were flashing, my check engine light went on, it was a disaster, yall. I called U First, after being told by another auto body chain (booooo chains!) that they couldnt possibly see me without an appointment, and they told me to head on over. We pulled in and were greeted very warmly by Carlos and his brother (could these guys be any sweeter?!), who reassured me that they would get my baby back in order and then some! They even took me to Enterprise to get the rental. :) A week later, I pick up Diablo Rojo and am just amazed! My car looked better than even before the wreck! My door handle had gotten wonky and wasnt staying right - all fixed! The paint looks amazing! I mean, WOW, yall! During the whole process, Carlos would call and update me as to what was going on, what needed to still be done and how it was all going. I couldnt have asked for a better group to take care of my care and I am just in total disbelief at how completely fabulous my car looks! If we need anything done to any of our cars body work, I wont hesitate to call U First! Thanks, Carols and the rest of the crew! Abrazitos y besitos!!!

Elizabeth Wong

Carlos has been really great to work with. . He is pleasant , helpful and informative. He patiently discussed the insurance aspects of the repair because I had a lot of questions. Carlos took the time to patiently explain all aspects of insurance procedures , all of which reassured and calmed me down. He explained that he had a priority to build up his business to be a local neighborhood go - to body repair shop by being consistent, reliable and a great resource, with a reputation for excellent work. I never felt any pressure to give him my repair work. His estimate is very fair and when asked, he agreed to match a competitors estimate. My estimate included replacing one tire but I had in mind to replace the other 3 soon , so Carlos offered to give me his discounted rate for the other 3 tires. My car was ready before I could pick it up and Carlos offered free storage until I was able to pick my car up. On pick up day, I found my car looked better than when I first dropped it off : it was washed and gleaming . He did extras for me : smoothing out the indentations on the back fender created by the 2 small but noticeable marks from bolts of a license plate . They were all gone so the back fender is perfect and they are not part of the existing job. I would definitely approach Carlos again if I had auto work in the future. He definitely stands out from the competition ! Elizabeth

Andrea M

I wont be taking my car anywhere but to Carlos at U First ever again! After getting a quote that was outrageously expensive for work that "might fix the dent" from a different shop I went to U First prepared for the worst. Much to my surprise Carlos immediately walked out and looked at where I had backed my SUV into a Jeep and assured me it was fixable. He explained exactly what needed to be done, brought me inside and walked me through each step of what they would do and how much each step would cost (1/3 of what another shop quoted me!!). He was friendly and efficient the entire process; I brought my car in as soon as I could and was told 3 days and my car was ready in exactly what he said, 3 days! He worked with my schedule on getting the estimate, dropping off and picking up my car. I Paid exactly what the quote was upon picking my car up after ensuring it was done to my liking (which it was, it looks better than I imagined it would without replacing the door!)! As if the customer service, price, and quality of work wasnt enough, Carlos also let me know there is a lifetime warranty on all the work they did! I am beyond impressed and would recommend Carlos and U First to everyone I know!

Hanan Mohammed

I highly recommend UFirst for your body works. you will find excellent team and exceptional customer service. I would give 10 stars if possible. The team worked so hard to fix my wrecked car. Carlos is so informative and explained everything to me. He takes the time and pay attention to what you need/want. He also very friendly and eloquent speaker. Carlos helped me by having a pick up day that suits me. He worked with the insurance effectively. He went back and forth with the insurance on details they didnt notice. If you need honest and hard working team you can trust then yes this is the right place. Do your business here because its rewarding. You get more than what you expect.

Karly Klingensmith

The BEST experience I have ever had with car repairs! My auto insurance company estimated that the damages totaled to over $2,000. Carlos and his team completed all of the work on my car in just 4 days! He sent me updates on the work they were doing and stayed open late to make sure I could pick it up after I got out of work on Thursday. I would recommend his shop to anyone who values customer service and timely repairs. Hopefully, I will not have to go back soon. But if I do, I know I will be in good hands.

Jorge Estrada

This Body Shop its off the charts, I took my car in to get an Estimate and right away I felt like I was very welcomed, the Staff were very friendly and took the time to explain how the Insurance deal works and also they looked at my car with a lot of detail to make sure that I will have my car back to how it was. Overall I totally recommend these guys.

Max Kolar

Carlos helped me with some body work and was very accommodating and professional. There was a part ordering mix-up that wasnt the fault of the shop and Carlos worked overtime to make things right and keep the same quoted estimate price. I would recommend this body shop to all my friends and acquaintances in the Austin Area. Thumbs Up!!

Jessica Garay

Carlos at U First Auto was very helpful the moment I called UFirst Auto. I needed my hood replaced and UFIRST found an after market hood and painted, replaced the new hood at an affordable price. I highly recommend this shop for its quality and excellent customer service! Communication was great! Thanks UFirst!!!

Janet Salazar

I recently took my car after being rear ended. U First Auto Body Shop did a great job at answering all the questions I had. My car turned out the same way it was when I had just bought it. Without a doubt Ill be coming back! Thank your guys.

Morgan Meyer

U First is truly amazing. They went above and beyond for me and my car looks great. If you need any body work done I highly recommend U First.