Firestone Complete Auto Care

1845 E Rosemeade Pkwy, Carrollton, TX 75007, USA

Address:	1845 E Rosemeade Pkwy, Carrollton, TX 75007, USA
Phone:	+1 972-360-9923
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 17

Reviews 11

Kataya Padovani

My husband took his car there to get inspected for state inspection. It was near his work and he had extra time so he stopped in and from the very beginning it was a disaster. First they tried to charge him $80 for a state inspection. When he questions it they say oh its state fees. Never in my life have I paid more than about $25 for a state inspection. Then they realized that they had mixed up and had him almost pay someone elses bill...how does that even happen? Later he finds out he failed the inspection and needs new tires which we expected. But then he finds out he needs a new third light brake. And since we hadnt paid a lot of attention to it we thought ok but we arent going to pay $65 for something that costs about $12 for parts and takes us 5 minutes to do. So we get the parts and go to check it and it isnt even out. We checked ALL his lights and none were out so now we are confused and honestly quite mad. He plans to take it back only because he doesnt want to pay the $25 again somewhere else. But definitely wouldnt return otherwise...trying to scam people and make money when nothing even needs to be fixed.

Elizabeth Goff

I had a billing issue (over charging) back in January. Told myself I wasnt going back. My Fiat needed some repairs and again had billing issues. Spoke to corporate, voiced my aggravation. They said someone would contact me. Within a couple of hours my issues were addressed. I like this place, hate the idea that I keep having issues. Thank you for rectifying the billing issue. Three months later, here we are again. My 2012 automobile went from 39 miles per gallon to 30. It misses, sputters, and my check engine light comes on from time to time. It has NO ACCELERATION like it use to either. They completely messed up my car and Im STILL paying for the tune up and oil change. I have to wait until January (after I pay off Firestone) to take my car to the dealership to REDO and pay an additional $800+ to fix what Firestone messed up. Thanks for my overall $1,700 bill. Firestone!

John Anders

I have been taking my Business fleet and personal cars there for quite some time spending 20 + K there. Today was the last day I will walk in there. You are correct, their customer service has gone to zero the last year and a half. Today I took my wifes car in that I had the tires replaced on about a year ago there and also had road hazard. They said yeah sidewall is bad we have to replace it under road hazard. You bill is 140 bucks. I asked him what good of use is road hazard if its 80% the price of a new one. He said well since you only have 68% tire tread left we prorated it off and also we dont make that tire anymore so the new replacement costs more. Not only did they gouge me for 80% the price of a new tire for a old tire that had 68% tread left, for my troubles I also have a mismatched set now. Thanks Firestone you sure know how to take care of clients!

Tom M

Got there to get my Passenger Tire Patched from a Screw. Once I got to the desk I told him my problem and he said it would take a couple of HOURS until we get it completed. There are 2-3 techs in the garage just sitting/standing at their counter in the garage. It takes 20 minutes or less to do a patch job. I only have one vehicle and he said "You better have someone pick you up". So I had to walk home and then walk back when my car is ready. Lazy and incompetent people there. Since they are busy on sundays they need to have more staff to compensate the hectic day they have instead of running the shop on a skeleton crew. Cant stand the service every time I go. Plus I keep offering me services I DONT NEED.

Melissa de Leon

DONT GO HERE!! we have been going here for 6 years, and Firestone for 20 years, but no more. The people that work here do not care anymore. We got our Civic Si front struts replaced, both were faulty parts. They replaced them, only to do a very poor job. After the repair there is really loud rattling noises in the struts. They told me it was my fault, or an acorn. My husband complained twice, and the guy told him it wasnt their fault. Very poor customer service, and shame on them for not taking responsibility for the mistake. DONT WASTE YOUR TIME HERE!!!!!!

Anonymous User

Charlie is right, this firestone has extremely poor customer service. We waited over 3 hours only to come back and find out they had not even started to fix our car. When they finally did work on it, they did an extremely poor job on the realignment. So poor, that we had to take it to another shop to have it done again. They might not have done it at all yet still charged for it. I did not even bother going back even when given a card for a free oil change out of concern that they might damage my car or want me to leave it with them for hours on end.

Anonymous User

I went up for an interstate battery and they said they wouldnt take any returns if it turns out the battery isnt the problem. I was 95% sure it was the battery but they were ‘forcing’ this diagnostics test they wanted me to pay for. Went to another firestone down Marsh Ln and allowed me to test it and return the good battery if it wasnt battery related with proof of receipt. Turned out it was the battery either way... wouldn’t recommend this location, extremely rude, no customer service, and wants your hard earned cash anyway possible.

Nancy Raya

I am very disappointed, am from out of state and went there for an oil change and wanted them to check a noise that had just started as I was driving here. I called 2hrs later to ensure the car was being checked. At this time they notified me that the oil was getting done and they had no idea that they need it to check for the noise. After I picked up my car I got told that there was anything wrong with it and the dashboard had not even been reset.

EXPRECDJ

If you need anything besides a basic oil change, tune-up, new tires or tire rotation, look elsewhere. Just like all Firestone locations, this auto repair chain will overcharge you on everything and recommend non-essential repairs on your estimate that are ridiculously overpriced. They quoted me a repair that was $800 more than every other place. Not recommended.

Z71Performance

If I could leave no stars or a zero I would. Believe me. The worse customer service I have ever received. I understand people have bad days sometimes but good god. Never coming to this location again. Came in for alignment check. Go to another firestone location. Or go somewhere else. No wonder this location has bad reviews

Tim Bankes

I have been to this Firestone twice in the last 2 months for front end issues on 2 different cars. The guys were awesome. They explained the problem, gave me options and had my car fixed quickly. I have a Firestone that is closer to my house, but I prefer this Firestone.