Pep Boys Auto Parts & Service

Reviews 3

GR

Griffin Shield

m in business and we stress the importance of internal customer service and external service. On a more personal note, one of my hobbies is buying and selling cars classic muscle cars. Aside from buying and selling, I collect them as well. Through the years Ive never looked to pepboys for business because I remember horrible experiences as a child with relatives who took their cars there. Just a little over a year(on one of the hottest days of the summer) I bought a car and I needed a spare tire to get it off the trailer. I took it to every mom and pop tire shop and they could not help me because replacing the tire was too dangerous of a job. I then went to NTB, Firestone, Discount Tire and I was advised the same thing. So I figured, may as well give Pepboys a try. Again it was well over 100 degrees outside and they were swamped. I knew i would be turned down or advised they were too busy. I spoke to the service manager at that time( can not remember his name) and he dropped everything he was doing to help me. Thats not what i was expecting nor did he have too. I had never told him i was turned down by anyone so there was no pressure on his part to help me. In summary he got my tire on for me and demanded i come back if i ever needed anything. Fast Forward Till Now I take another car for a general oil change Im greeted by Service Manager Randolph This guy is CUSTOMER SERVICE (I plan on taking him with me, as in hire him!!/Ive let corporate know how great he is) Randolph tells me "sir, if you find anything wrong or if you have questions or concerns, come see me." I thought he was just a nice guy and left it at that. For the next two hours (I decided to get more than an oil change) i sat there and watched him treat every customer as if I ( multiple business owner) would. He is not biased on who he provides great service to. It doesnt stop with Randolph, Theyve got a guy there by the name of Blaine in service (who I joke with everyday because he sees me there at least 3 times a week since this visit) Hes been very helpful to me and every time Im on site I see him going above and beyond!!! Their mechanic Cue is a BAAAAD MAN!! Then just yesterday I got it from the store side when Karla and Rosa helped me out with my large order!! We as people give our money to companies....I only give my money to companies that hire people like these guys. I tell you this much, If Randolph, Blaine, Cue, Rosa and Karla left...Id follow them. Until then....Ill be there at least 3 times a week. Im a car guy...so i know cars.....This is the best service Ive EVER received from a mainstream auto chain. Ive now taken in over 4 cars for service and Ive paid around the same that Id pay my personal mechanics.

J

j stewart

If I could give this place negative stars I would after the experience I just had. I have shopped here since I started driving but will never return after today. I purchased a break light bulb and of course wanted to have it replaced by one of the service technicians on duty. As Im buying the bulb one of the technicians "Brandon" comes up and overheard the cashier and I talking about who can replace the bulb. The first thing that comes out of Brandons mouth is "what are you volunteering me to do?" Once the cashier told him I needed a bulb replaced he doesnt say anything and walks to the back . I am under the impression that he will be out to fix my bulb once hes done grabbing equipment because thats what the cashier told me he was doing. Minutes pass so I drove around the service area to patiently wait for him to come replace my bulb (mind you. I have no problem waiting" Jeffrey walks up to my car and asks what I need I tell him Im waiting for Brandon to fix my bulb. He says okay then comes back to my car telling me it will be a hour and a half wait. I was never told that so I asked him why I was never told that and he starts yelling at me about how he doesnt have to time to talk he has three cars to fix. At this point Im wondering why Brandon never told me it would be a wait so I got out of by car and go ask Brandon if he could fix my bulb like the cashier said and he began yelling at me as well about how there are three more cars in front of me and I cant just jump in front of other people. I am just blown away by this point because my issue was not waiting it was with his he approached me to begin with asking the cashier what he was volunteering him to do and never telling me anything about a wait. This guy is literally screaming at me! Totally unacceptable! Then to top it off he didnt realize I was still in the store grabbing a pen to write their names down and I hear him and Jeffrey discussing me!!! Horrible customer service I have never felt the need to contact corporate on anyone but I had to after this experience!!! I will never shop there again, they dont deserve jobs with that attitude, I hope they are both terminated.

MA

Marker MaeWho

I went in to get my timing belt replaced and to get new tires. I knew ahead of time it was going to be a long wait. I had nothing planned for the day that couldn’t be rescheduled or done the following day on Sunday. Yes it took a long time to get the work done on my car, but these guys work non-stop and they work very hard to make customers happy. They explained to me ahead of time and showed me a breakdown of what needed to be done and the cost. I am very cost conscious and wanted the lowest price I was quoted over the phone and they obliged. I started out with the lowest price, but was shown my actual timing belt and the other parts were in poor shape. I learned a long time ago the hard way the consequences of skimping on car maintenance. I am glad they showed me the parts so I could see for myself what poor condition they were in and they helped explain to me what each part did, so I could make an informed decision. Randolph Moore is the Service Manager and was kind enough to drive me to across the street, so I could eat lunch and then picked me up afterward. He offered to take me anywhere I needed to go. I thought that was superior customer service because he didn’t have to do that. When I thanked him for the ride he said that it was his pleasure to serve me because it wasn’t about the cars for him it was about the people and serving people. I have a very high sensitivity to detecting BS, but I could tell this guy was genuine. He was sincere and he was very much a people person and what he was saying was coming from his heart and his very being. This guy really loves people. These guys work long hours and most of their time is spent working alongside each other, so I got to see their camaraderie. When I was checking out before I paid I asked if they had any coupons and I received an additional discount. Before I left I was going to give Randolph a hand shake, but he gave me a hug instead. I told him he was about to make me cry. Overall it was an excellent experience of superior customer service.

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