Firestone Complete Auto Care

Address:	120 E Davis St, Mesquite, TX 75149, USA
Phone:	+1 972-288-0200
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM Closed

Location

Photos 5

Reviews 9

jehushaphat

I went to this Firestone for a simple valve cover gasket work. About a month after they worked on it I noticed my car was smoking. I wasnt sure if that was related to the work they did, so I took my car to a dealership and a private mechanic and they both told me whoever did the valve cover gasket didnt use the right parts. I brought it back to them and they apologized and told me that one of the parts they ordered was simply received in bad condition, and they worked on it and said the problem was fixed. A week later I noticed the same problem. The owner at the dealership told me my gasket cover was still missing the necessary parts, and that he would be happy to speak to Firestone to help them fix the problem. A little frustrated at this point, I went back to them and told them. Now, I dont know much about cars, so I got the owner of the dealership on the phone, hoping he could let Firestone know exactly what they missed. The Firestone manager adamantly refused to speak to him, and said they will handle things. I told them I wasnt going to go through this again. If they werent willing to speak to the one guy that can help them resolve the problem, I wanted them to refund my money. They refused. I contacted Firestone headquarters and found out that they werent even a Firestone company. They are an independently owned company that was simply selling Firestone products and using the Firestone name to give false assurance to customers. As a result, Im now screwed out of my money. Ive lost valuable time from work, and my valve cover gasket is much worse than before. Do yourself a favor. Find a better, more reliable auto repair shop.

Adrian Bradshaw

Im all for second chances, but I must say after my business dealings with this Firestone location not only will I not be back to this location, I will never be back to a Firestone. Arrived to have a set of tires mounted and balanced and two wheel alignment performed. I sign the service agreement to pay $79.99 for the tire service and $74.99 for the alignment (even though the $74.99 listed was for a four wheel alignment, I just needed it done haggle free ASAP). An hour later for whatever the owner (Sami) states he would have to charge me $149.99 for the alignment for a low mileage 1996 solid axle Chevy Impala. I remind the owner only the front two wheels are adjustable for an alignment and the job should take 30 minutes with minimal effort. Sami informs me that if I dont want to pay the $149.99 he must charge me $39.99 for an alignment check, which I did not ask for because I knew my vehicle was due for an alignment. After a pretty heated exchange in full view of the public I reluctantly paid the $39.99 to save my family from further embarrassment and just be done with it all. To top it off within the month all of the weights used to balance my wheels came off, most likely due to the tech not properly prepping the wheel surface. I believe in spending my money locally. I work, live and buy all of my goods and services I need locally to support my community, but I must say this is one business I wouldnt mind see close its doors.

Dennis Rangel

My car was damaged during an oil change. The mechanic admitted he caused the damage to me in front of the owner Bob and Bob did nothing. Bob stated the issued would have occured anyway? The damage to my car occured while in Bobs care, in his shop! There were finger prints all over the damaged area of my car from either the mechanic or Bobs attemp to fix it (to no avail)? But the owner Bob failed to mention this damage when I payed for his services. Bob offered no repair option when I questioned what happened to my car and we knew they were responsible? I own two businesses and I consider my customer ethics vital to my livelihood as a business owner. My car is an older Cadillac (2003 CTS) but I keep it in excellent mechanical condition inside and out. Over 1 1/2 hours for an inspection, oil change and tire repair (I question this one). Only one person was ahead of us and he complained that it was taking to long for his car repair. Stay Away From This Place!! I will inform all my family and friends to stay away.

Kristina Pacio

These people are rude and due a horrible job. I bought tires with road hazard from them last year. I had a nail in my tire and brought it for repair, after driving on the highway my car made a horrible noise and shook. My husband took the tire off and noticed that they failed to balance the tire. When we took the tire back the owner/ manager ( whatever he was) got very defensive and then told us he would not fix the tire. Note that I am 8 1/2 months pregnant and this is how they treat customers. This could have caused serious injury to me and my child. PLEASE DO NOT THIS COMPANY

Jesse Sanchez

I should have stuck with Take 5 oilchange. This place is ok, service was short and didnt offer much such as top ups and and additional services like vacume, clean windows etc. Not to mentioned the waiting room is hot as hell. I am litterly sweating here. When it comes to hospitality they are very brief and dont conversate much. I give this place at 2 would be 3 if it wasnt so hot. Ok so now I am in my car and there is stains on my seat from the guy that drove my car. Damn this place sucks. And I just found out its a franchise...makes sense on why the service sucks.

Steve Crabb

We have had both our cars serviced / repaired exclusively here since they opened and could not be happier with sales and service. The work is done perfectly the first time and they are exceedingly fair & honest with their prices. I had new struts put on my Ford Explorer and the price came back $90.00 less than the estimate which is a great example of Bob and Sammy commitment not only to great work but their honesty . This is the only place I will ever have my vehicles serviced/repaired.

Jim Johnston

My experience has been wonderful. I came in to have a battery replaced and terminal for the battery cable. They took me and showed me what the problem was. My terminal was in really bad shape and they managed to avoid replacing the entire cable. Their customer service is outstanding and they explained all my options in detail so that I could decide what course of action was best for me and my budget. I actually had options! Huge points. Ill definitely be back.

Danny Roach

Horrible service!these guys are rude,careless and obviously hire any idiot that comes in and applies for a job.i went in for a simple oil change and they over filled it for one and then stripped out the plug on my pan and come to find out put some rinky dink rubber plug in it to bandaid there screw up and now im having to replace my oil pan!do not go to this shop.save yourself the headache and money!these guys are a fu!#&ng joke!

Asha Booker

At my favorite service center getting the ride hooked up so I can be ready to hit this road. Excellent Customer care at this location. The owner is very honest, fair and informative. Highly recommended! Also, I always just walk right in, no appt. They always work quickly to get you in and out, which impresses me. You can have an appt at other places and still be waiting over an hour for an oil change.