A & M Mobile Locksmith

Address:	5850 Antoine Dr, Houston, TX 77091, USA
Phone:	+1 713-789-5625
Site:	a-mmobilelocksmith.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 5

RT EXPO

I am a car dealer in Houston area, have decided to work with A & M Locksmith because of the positive reviews online. They are NOT the cheapest locksmith in the area but i was counting on establishing business relationship and working with them on many of my vehicles and possibly introducing them to my friends in the car industry. This will not be happening, i will alarm everyone i know to avoid doing business with them at all cost. Please let me share my experience with this unprofessional, rude and selfish company. It all started badly and went worse from then on. The technician that arrived to my office had never introduced himself. Walked in to my office as if he owned the place, was bossy and unfriendly. When he was not able to complete the job, he did not give the legitimate reason for not being able to program the keys and handed me the bill with the trip charge on it. My frustration kicked in when i was trying to reach the office and talk to the owner or the managers to possibly buy a key from them or schedule another technician. The person who was in my office insisted that i pay cash and would not accept any other payment. This was so odd as we are reporting all spending and expenses to the IRS and my cash spending are much harder to justify therefore for the records i insist on paying with check or credit card. With some argument the Locksmith company was finally able to agree to accept a credit card payment for the absence of service or job completion. For several hours i have been trying to reach someone in the management of the company but it all was unsuccessful. If you do not want to get stuck with the bill for the absence of service, rude person on your doorstep, avoid this company all together. One more thing, i wanted to point out that i have never ever written a bad review to anyone but this company deserved it for the quality of service they offer.

Victor Leung

I called A & M to picked and changed all the locks for my rental house in Spring. I called the A&Ms owner on Tuesday. The owner agreed to meet me at the house at 9:50am on the next day. I even texted the owner for the houses address. The owner gave a text confirmation that someone would meet me at 9:50am on the next day. I arrived at the house on time at 9:45am. Due to my tenant was months behind rent and I got the writ of possession order to open the door. The deputy was also waiting for the locksmith to show out. We were both waiting outside the house. At 10am, the locksmith still didnt show up. I called A & M and the owner said the locksmith was on his way to my house. He is only few minutes away. I waited for another 10 minutes. I called A&M again. The owner assured me the locksmith is only few minutes away. At 10:25am, the sub-contractor locksmith called me, the poor guy did not know anything about coming to change all locks to my house until 10:22am. He has to drive all the way from Baytown to Spring. The trip would take him more than 45 minutes with traffic! I called the owner and confronted him about he forgot to tell the sub-contractor locksmith about the appointment at 9:50am. The owner did not apologize for the mistake but he still insisted the locksmith would come in few minutes. The poor locksmith came at 11:15am. He came with apology. I feel sorry for the poor locksmith. I didnt blame him for the mistakes his boss made. I do NOT like the attitude A&Ms boss. My parents taught me whenever I make a mistake. I should apologize and then move on. This A&M boss made a mistake, he never apologize but move on with his lies. Poor manner.

sandra johnson

I had A&M mobile locksmith come to my home to program a new replacement key for my 2010 Nissan Maxima on 5/12/16. When the technician FILLANY arrived at my home at 7:45pm, he program three different keys and his programming codes were not working. He then tried a dummy key and it finally worked. Well after only having my new key for 9 days(5/21/2016), I went to get a SIMPLE OIL CHANGE and when the oil change was completed my car would no longer respond to the key that this company programmed. I contacted the "owner" on 5/23/2016 to explain my concern. And she states that she has to charge me more money to come and reprogram the key. Why would I pay you again to do what you were supposed to do correctly the first time? Why would I pay for your mistake? She then goes to tell me that when I received my oil change that caused the key to misprogram.... In what world lady? All of my cars are push start, and none of my keys have misprogrammed due to mechanical work especially NOT an oil change!! She then because to loud talk to me and continuously cut me off while Im simply trying to grab some logic on what she is telling me. Til the point where she was like "well youre either going to pay for our service or you can figure it out" then hung up the phone. I would NEVER recommend this place to anyone. Ive never been treated this unfairly by a company that has such great reviews before. The Google reviews are why I chose this company!! They werent the cheapest by far but I loved the reviews. Now I feel like they wrote their on reviews because this is complete BOGUS!!! CONSUMERS BEWARE!!!

Jimmy Friday

I should have done better research before contacting this company. If I would have seen the responses below and how they respond to dissatisfied customers, that would have done it for me. Their rude and obnoxious responses demonstrate that they, in no way, are interested in getting to the bottom of the customers issues (and improving their business) but would rather be defensive and insult the dissatisfied customer(s). I needed a remote fob programmed. When I initially called, instead of picking up the phone I got a text back which was the only correspondence I had with this company. We had several exchanges on the costs for this and not at any point was the additional fee mentioned if a PIN was needed for the programming. They could have easily mentioned this in the exchange once I gave them the vehicle info or even as a contingent, but did not. If they were knowledgeable on the programming from the make and model, they would have been aware of the requirement. Instead, this did not come up until the technician showed up for the appointment. Given this, it came across as more of a "shakedown" than a service. I initially requested that they at least reduce the PIN fee since it did not come up at any point previously, but was refused. Then I learned from my owners manual that this was something that should have been supplied by the dealership upon purchase. They could have also mentioned this, but again went the "shakedown" route instead trying to get more money. I do not recommend this company.

Hermethia Haynes

Unprofessional technician slams door constantly as he replaces/reprogram a Tahoe key. He stated before he finished the work "Youre going to need to follow me to ATM to pay." I called the main number and was told this was not true and that I needed to allow the technician to complete work before calling in credit card payment. Because the technician was upset about non-compliance to his cash transaction, he placed my credit card, key and receipt in car seat and not in hand. The techninician never showed me proof of the key working and also wasted an entire 2 hours of company time "trying" to connect the keyless remote to no avail. During this entire process the technicians family member/love interest distracts his ability to complete the job professionally. I suggest paying an additional $15-$25 to get your locksmith needs handled with care.