Cherry Park Automotive
| Address: | 7625 Cherry Park Dr, Houston, TX 77095, USA |
| Phone: | +1 832-593-0077 |
| Site: | cherryparkauto.com |
| Rating: | 4.3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed |
Location
Photos 2
Reviews 7
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Choy L Tang
Dishonest mechanic shop! My check engine light was on 3 weeks ago, they diagnosed the problem, replaced ignition coil and valve cover gasket. They charged me $400 for that. I checked the ignition coil parts price online, they charged more than double of the online price ($90 versus $40 online), moreover its not even have a brand name on it! I paid them $55 for the valve cover gasket set versus the online price of $20. Despite to the over-priced parts, they still charged me labor cost of $120. Well, as a lady who know nothing about car, I put my trust on them. I dont mind to pay higher as long as they can do a thorough diagnose and resolve the issue once for all. But, Im WRONG, 3 weeks later, my check engine light is on again, I went back to them, they told me another problem to fix, now its oil control valve issue, and to replace the "timing solenoid", they quoted me $300!!! which the online price is ranked from $100 TO $150, and of course the labor charge and the misc which total up to $500!!! Theyre really blood sucking vampire!!! I questioned them why the diagnose was not done completely 3 weeks ago, as I have been over-paid them last round for the services and parts. They claimed they didnt see it and they cant ensure another issues will come up again. What a lame excuse, they had open up the engine and they were overlooked the oil control valve which is just next to the ignition coil? I tried to get help from another male customer sitting there waiting for oil changed, he told me he just come here for oil change, he never let them do other stuffs of his vehicle. I told me I dont trust them anymore and want to take my car back, but they have broke the timing solenoid, and they just put it back and told me it will be leaking. Very cool blooded, if anything happen to my car when I drive it back (my daughter with me) , theyre the murderer! Bottomline, just avoid this shop. Over-priced with bad service, dishonest, irresponsible and blood sucker. One more thing to add on, the waiting room have a broken water dispenser, there is no water, I told the front desk, no water and thats it, theyre not going to do anything.. Even I waited and paid for $400.
ME
Meghan Hugh
I have been to this shop for a couple small things in the past, but was mainly relying on my dealership for service on my car. Today, I really needed to get the state inspection done (it was past due) and didnt want to spend half my day fighting traffic. When I called, they let me know that they were pretty busy, but they would work me in if I was prepared to be patient. I was, and they did. There was a repair that needed to be done if my car was going to be able to pass and they made time for that, and then completed the re inspection. During the process, Jonathan informed me that my front brakes were down to about 5% and that my oil was desperately needing to be changed. I knew that both were an issue, but didnt know how bad. He put things in perspective by comparing the smaller cost to do the maintenance today versus the bigger cost of repairs if I continued to put things off. He put together a very reasonable quote (remember, I usually go to the dealership) and they were able to get my car into safe driving condition very quickly considering how busy the shop was. I really appreciated the fact that they fit me in. I felt that the service I received was professional and quite kind and can definitely tell a positive difference with the new brakes. The waiting room was comfortable, the bathroom was clean, and the prices were very reasonable. Overall, I was pleased and have decided to continue to bring my car to this shop for my future repairs and maintenance. Thanks, guys!
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Breanna Emmert
I went in for an oil change and noticed oil slowly leaking out of my car for the next few weeks. About a few drips per day was normal. When I found time to go back in and have them look at my car, I was addressed by a very rude front desk employee and was told I would need to pay to replace a part that was leaking. I knew it was not a coincidence that my car started leaking oil around the same time I got an oil change so I took my car into the local dealership and had them check the alleged problem. Apparently my oil change was not done correctly and the dealership fixed the problem and only charged me about $10 to do so. I will forever go to the dealership from now on. I will no longer trust a place like Cherry Park Automotive. How difficult is it to do an oil change correctly?
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Dorothy Nguyen
Heres what I will say. Their customer service is ok, not bad. The lady at the front was very sweet. I told them my situation. After they were finished with my car diagnosis, they informed me that both my front and back struts were bad. Front was wearing out (recommended change) and back was leaking (definitely needed change). THEY TOLD ME IT WOULD BE $1100! How ridiculous! After knowing that, I DEFINITELY googled and checked online prices. Rear struts = $550 max and Front struts = $307 max. That is INCLUDING the labor. Once he told me the total was $1100, I was in SHOCK! He even saw. He did not even offer to give a discount or anything. I have ALWAYS gone here because I felt like I could trust them... definitely never coming back. Already got it fixed.. ridiculous.
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John Dunn
Im only giving one star because its required to post a comment. Unfortunately -1000 + is not an option, because thats what Im out so far. $1000 for what, Im not sure. As far as I can tell, they replaced my belt ( which I supplied), just for my truck to run as rough as it did when I brought it to them. My truck ran for less than 10 miles before it stopped at the light at Fry and Saums ( 1.5 mi. Fromtheir shop). Aside from my my father/ son movie day being ruined, my truck wont even turn over now!!! I will definately report how they handle this situation, but as it stands. . . Stay as far away as you can from these snakes!!!!!!
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James Alvarado
Ive been car guy from a very early age and do a lot of my own maintenance and minor repairs. But when something is over my head and beyond my capabilities or I dont have time to deal with it, I call in the big guns. Have been taking my cars off and on here for over 10 or 12 years. Jamal and Jonathan are very honest and wont BS you when it comes to giving you the scoop. Theres not a lot of places I trust when it comes to my babys. I trust em so much I even let my wife take her car there!
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Jay Mandola
Jamal has a heart of gold. He has always taken care of me and my family. He has gone above and beyond to take care of me. His right hand man Jonathon is of course the same way. They treat you with respect and like you are part of their family. They have always been fair to my wife and never ever tried anything fishy. On a moments notice Cherry Park Auto has always taking care of us. The value is their customer service. Thanks guys!
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