Joe Myers Ford

Reviews 3

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Robert Morton

I showed this to my mother this evening. She is willing to put it in the past.. even though it was NOT 3 years ago.. it was close to 2.. Like I said before and I am happy with the car. And you still ignore the facts and mistakes on your part. That is what is sad.. I am very happy but from your comments and tone you seem angry..I hope you find peace and comfort. and maybe one day compassion..Watch the video that was in his office and study it. And its not a "perceived wrong".. it was/is a real wrong.. which is something I dont think you get or understand the difference of..but like i said when i showed the comments before she said...you are forgiven.. wont remove the review but other than that I thank you for apologizing. Thats just it, no one did call and apologize, and im very happy with my car, wouldnt of gotten any other car, and up in-tell Mr. Williams insulted a woman (my mother) we had a very enjoyable experience. If someone had called and said " Mrs. Morton, I am sorry for the end experience you had at the end" all would be okay.. I dont know about you or your people/staff, but I was raised with the principle and values that if you do something wrong you apologize for it. I guess at Joe Meyers ford, you dont have that same principle AND that "John Williams has one of the highest customer satisfaction scores available to a sales person and that Joe Myers Ford is a Presidents Award Winner for the past 5 years"... I am GLAD HE HAS THAT AWARD AND MORE THAN LIKELY EARNED IT, but I wonder out of the 8000 did he makes women cry?... my question is why didnt he show that kind of service and principle instead of yelling at my mother and making her cry... All it would of taken was a phone call to her to say sorry.. but your company didnt even do that and for the record I am happy. Also sounds like you didnt check your fact before looking into this.. it was 2 years ago not 3.. Might want to check your facts before you post something thats not accurate.. I guess it shows how much integrity your dealership shows. and I am surprised that Ms. Cross who at one time was your General Manager (hopeful she still is), she was very nice and professional. I wish she was there the day Mr. Williams yelled at a 60+ year old woman and made her cry. Maybe she could of asked him to apologize. For the recorder, its never to late to apologize for a mistake that was made unless your ego doesnt allow it. This is my experience from last year.... Do not BUY from... A gentleman by the name of John Williams, is very disrespectful, LIKES TO INSULT WOMEN and MAKE THEM CRY. He made my mother who is in her 60s cry because he insulted her honor..We did end up getting a vehicle there, and John Williams is a guy that is upstairs, but I will never take the vehicle there for maintenance or anything... MY Family and friends will never go back there again. If you are going to deal with a gentleman by the John Williams, I STRONGLY suggest you ask for someone else. JOHN WILLIAMS IS DISRESPECTFUL and RUDE, and will probably make your mother cry as he did mine,

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Eliska Dillon

I purchase my first vehicle from Joe Meyers Ford on 290 in Houston,TX! Very proud day for me and my family! I am a working single mother so its very hard to believe that my sales guy would sell me a lemon just to make a commission. About a week after I purchased the vehicle I took it to my mechanic and he found several major things wrong with the vehicle. Some of theses items included the motor mount, transmission, and my drivers seat was loose. I took it back and some of those items were fixed. Later I went to get my tires rotated and noticed my tires were bald! I went back to my salesman explaining that there is no way my tires should be bald after 3months. he had to sold the car to me with bad tires. he said that there are a lot of potholes in houston so that could have thrown my alignment off. What a biased and discriminatory statement! He offered to call the tire company and see what discount they could give me but he NEVER called me back. Clearly, I had to go get some new tires because I have to go to work and provide for my child. Just a day ago I went back to the dealership to see what could be done because my truck was making a loud noise. The noise was my compressor! It needs to be replace and found out my tensionor and drive belt need to be replaced as well! I cant possibly drive around in this Texas heat with my four year old with NO AIR CONDITIONER! I spoke with the manager of preowned car sales over the phone and I explained the problems that I have been having. I was soo fed up because I shouldnt be having these types of problem and I only had the car for 5 months! I explained to him I wanted my money back or a trade-in. He said he would trade it in for another vehicle. I went back to the dealership and then he changed his story. Now he wants me to give him $3000 to trade my broken truck in! Unexceptable! I was in rage! He went on the say I put a lot of miles on my car to the point to where he couldnt help me! I stay in houston. My job is on the paperwork and its not next door to my house! and the mile have nothing to do with my compressor going out! Then I spoke with the GM of the dealership. After I explained to him that one of his salemen took advantage of me and no one is willing to compensate me on fixing my issue, He interrupted me by saying"he lost me at his salesmen being accused of taking advantage of me" Meaning that because of that statement he didnt want to hear anything else I had to say. He stated that he was going to try to assist me in fixing the compressor by sending me to one of their mechanic shops and giving me a discount on the repairs. I was floored by the disregard from everyone at this dealership. These people were not compassionate and they lack good coustomer service. They just want your money and after that you mean nothing. I advise NO ONE to give these types of people any service. If it could happen to a sinlgle hardworking mother like me it could happen to you!

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Dustin Nitz

UPDATED 4/18/17 - Ill begin by saying each time Ive had an issue with Joe Myers Ford they fixed it. However this last one took 2 months which is unacceptable because I had to pay interest on $2400 for 1.5 months longer than I should have. Finally on 4/16/17 the refund of the MPP Warranty was completed. It took 2 months to get it right. Im not sure why it took so long. By assumption its from forgetfulness. UPDATED 3/9/17 - Larry finally called. Said itll take 2 weeks to update. Will wait to see if the full $2400 from the two warranties actually are refunded and update this review. I purchased the extended warranty and tire warranty at the buy, simply because the finance dept pushes it and the truck had some issues. After deciding what the warranties really cover I determined I didnt need them and followed the steps to CANCEL/RETURN them for full refund per the warranties directions on how to do that. I have the written information to Larry in Finance and asked for a confirmation of the cancellations/refund and if there was anything else needed. That was on 2/20/17. It took until 3/9/17 to get a call from from Larry. Basically after updating my review. Original Post: 2/20/17 below Vehicle Purchased: 2004 F-150 PROS: Bruce has done a good job communicating all along the way. He worked a deal to get my spark plugs replaced and windshield replaced before the purchase. He kept following up to let me know about the appointments for these things and wanted to be sure I left a review on my experience. He and the staff welcomed me taking my dog with me. Also, when I told him my front left blinker wasnt working he got me a new bulb for my blinker. CONS: Not every deal will go perfect, but there is always opportunity to improve. Bruce has sure made a difference each time I go back for small things to fix. Hes made sure things go right for each of these things Im calling "cons". Iniatially the price was stated when I looked at the truck and said there was wiggle room. I said Id be back the next day if things lined up and the truck was offered for sale. When I went back, the price was $700 above what we talked about the day prior. The test drive was around the block so not really enough time to evaluate how it drives. A longer test drive would have been helpful. Even through a neighborhood. We took all right turns, so I never used the left blinker. I drove it home and the left blinker wasnt working. But I talked to him about it and he made it right. Lastly, the roof has a lot of rust and around the light above the back window paint has chipped off and rust really set in. I asked to have the scratch guys look at it with a quote while it was in for spark plugs but that didnt happen. Bottom line: Bruce is good. Never felt pushy. I would go back to work with him on another used vehicle in the future. When I request something to be looked at so I can get an idea for repair itd be nice to have it done.

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