Mossy Nissan Houston

Reviews 3

CA

Candi Ruland

First please allow me to start out by stating I first started with Baker Nissan and the customer service was far below par. You are treated much like someone whom is being interrogated.... the longer they "hold you hostage" youll eventually confess to crimes you did not commit simply for the sake of getting out of there..... I was with Allen Samuels for 10+ years and generally speaking most of my experiences were positive. When issues would occur their management staff was swift to rectify in a satisfactory "win-win" manner. After 10+ years I was simply ready for a new style, this is the only reason I left Dodge/Jeep. Short version of a long story Baker Nissan is horrid. They swarm like bees yet nobody is doing anything. After being there for hours I left knowing absolutely nothing more than I walked in there knowing. Not one single person could tell me retail on the vehicle I was considering. Disclaimer, I have a high credit score so no they were not ignoring me because it was potentially "a waste of their time". Quite frankly I could have paid cash for my purchase, I simply chose not to. This occurred Saturday, September 27th, 2015. On Monday September 28th, 2015 I contacted Mossy Nissan and spoke directly with a sales manager by the name of Harold C. Bailey. Harold gave me the undivided attention to truly "listen" to my desires and he made it happen. Oh I must definitely add Mossy gave me $6k more in trade in value than Baker was willing to give. In fact, I didnt even know what Baker was willing to offer until after I left and I received the information via text message.... how personal is that? It is important to point out I knew I was upside down, I am not unreasonable but I am a number cruncher and not a "chump" as Baker assumed. I am all about fairness and honesty. I am a firm believer that any good business transaction ends in a win-win for both sides. This is exactly what Mossy delivers. My actual sales person was Melvin Watson, Jr. This man right here will keep you laughing and will put you at ease, same as Mr. Harold Bailey. Melvin is very diligent and knowledgeable as well as extremely patient and will ensure all of your questions are addressed. The biggest key essential part that sets Mossy apart from all others ESPECIALLY BAKER NISSAN LOCATED OFF OF 290 is Mossy is family owned and ran, they are not a corporation. You will feel this from the moment you walk through the door. Yes you will be swarmed but not by "bees", you will be swarmed by staff members asking if you need water, assistance, etc., in no way shape or form are they pushy and they will not invade your “personal space”. They go above and beyond to ensure your comfort and ease all the while they are efficient and respect your time and ensure they are doing exactly what they say they are doing. If there are delays they communicate that to you. They do not leave you "hanging" like those at BAKER NISSAN LOCATED OFF OF 290 do. In closing, Tuesday September 29th I drove off in exactly what I wanted at a fair price. Added bonus, the finance team is fast efficient and NOT pushy with "add-ons". I give this dealership the highest rating possible and will be a loyal customer for a very long time to come.

PA

Patricia Mills

I would give 0 stars but it isnt an option. Last week we had an appointment scheduled with Abdul to work through the Costco Auto program. He was not there when we arrived and rather than tell us that or set us up with a different salesperson equipped to do the Costco program, we talked to Frederic. Frederic was great, quite literally the only positive of our Mossy experience. We were ready to make a deal and walk out with a truck. But we wanted the Costco program experience. When we talked numbers, he did the typical car sales thing and talked to his sales manager (not shocking). So far no one has mentioned that there is no one available from the Costco program. Then Kirk the sales manager comes over. Strike one: He says that Frederic is worried about making the sale and that he is under where he needs to be this month. As a manager, you should *never* talk badly about an employee to a customer. Strike two: I showed Kirk the deal I had with another dealership, minus TT&L and he proceeded to treat me like I didnt know what I was talking about and that that wouldnt be the price we paid. This was the point where I was pretty much done. I should have walked out right there. Strike three: then he shows us "invoice price" *not* the invoice that we are supposed to see through Costco and tell us about how much money he will lose if he meets the other dealers price. He might have but since at no point had he been honest with us, I rather doubt he would have lost as much as he said. This is when I lose my patience. I remind him what we are supposed to see as part of the program when he FINALLY admits (2.5 hours after we arrived) that no one is there for Costco. I let him know that *he* lost this deal not Frederic. As we left, I assured Frederic of the same. As we were headed out to the other dealership, Frederic called me to ask me if there was anything he could do to get us to reconsider Mossy and if his GM could call me. I told him that no, we wouldnt be back at Mossy because I dont want one dime of my money to go to Kirk. I also told him that I did want the GM to call me because I wanted to let him know that Kirk was a problem not Frederic. That was Friday, Ive still not heard from the GM. Thats fine. We bought our truck and paid EXACTLY what I showed Kirk + TT&L which was STILL less than what Kirk offered before TT&L. If you want a good experience with a Nissan dealer, go to Gillman in Rosenburg.

JI

Jimmy Lin

Upon entering walking up to the receptionist at 9 a.m, she just ignored me till she was done with her phone call and was done speaking with another employee. After telling her that I needed a authorized Costco Sales rep she rudely just point to empty chairs to wait for a sales rep to come talk to me. After 5 min, a black sales rep came down greet another customer (white male) with a handshake, while I was still waiting. Then the receptionist proceeded pointed to the direction that the sales rep needed to talk to. The sales rep just looked around avoiding eye contact with me. When the black sales rep realized that I was the person that he needed to talk to, he didnt even greet me like the way he greeted with the other customer. It looked like it was a deliberate discriminatory interaction towards me. after asking what I needed it he said it would take an additional 15 min to get the right sales rep to speak with. In total this wasted 30 min of my time. However, not realizing there was already a specific sales rep that I needed. Finally T.A. which is the authorized sales rep that I needed stepped up and helped. He was help full. In the end, wasted my time from buying a car by stalling. During with this interaction with car buying process, 1 hour of my time went buy and was never offered something to drink or eat. By the time we met with the financial manager Chris Gee. This interaction didnt go well either. Was very silent, cold not on single friendly interaction at all. After going with the financials he was practically shoving warranties in my face. He went over what the warranties covers but neglected to tell me the prices which Ive asked for. After choosing a warranty package, I changed my mind and he wouldnt let me. At this point I was so dehydrated, hungry, and tired that I just wanted to get it over with and still was not offered any amenities going to second hour at this dealership. Even with the purchase i didnt feel good after, I felt taken advantage of, discriminated, didnt really get what I wanted in the car. I been to other Nissan dealerships and I always had a overall good experience except for Mossy Nissan of Houston!

Other organizations