Memorial Drive Tire & Auto

14715 Memorial Dr, Houston, TX 77079, USA

Address:	14715 Memorial Dr, Houston, TX 77079, USA
Phone:	+1 281-497-0830
Site:	memorialautorepairhouston.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–3PM Closed

Location

Photos 64

Reviews 10

George Whyte

Deceptive practice. 15000 miles my tire went out at the back wall.. defective or so I thought because the tech tried to offer some pro-rate crap. Told them I wouldnt have this hassle anywhere else. It should be replaced Free Of Charge especially with the "road hazzard" fee they charged me. Wasnt getting anywhere with them. Took my case to their corporate. They said for me to call the store manager and told me to give them this reference and number. I called the store manager "Doug" who proceeded to tell me that no preformance tire would hold up to much milage. I told him to call his leaders with the reference number Id been given. He called them and told them a bunch of lies about how my wheel had road rash and a pot hold mark causing the failure...Any excuse in the world not to replace me tire under warranty..His leaders told me to take it to discount and have them inspect it. I told them Im done arguing...Cant really argue very well with people who are liars. Will never go back to that place again. The manager Doug is rude and a liar. Customer BEWARE! I really wish Id read the reviews on this place before I went there.

dante machutes

i had my tire checked for the first time because every a week or two on the road i consistently notice a decrease in the tire pressure. They checked and worked on it right away and told me that there was a small nail that stuck on the tire. They did not asked me if i want to go on and get the nail removed since that car/tire was still in a running condition. Afterwards i was charged $26 dollars which later i found out that i could have gotten the nail removed for free in other shops.They should have given me enough advice or information considering it was my first time to visit this shop. I did not have any idea yet since we are just a couple of months old here in this country (from the Philippines). But on the other hand, yes the staff were friendly i just am not sure of the sincerity of them being that friendly.

Adaugo N

Beyond disappointed with the service here, and their prices are padded. I visited this auto repair shop because my TPMS light started blinking 3 days before this visit. After waiting for their diagnosis, they told me TWO of my sensors were faulty, & will cost $285 to fix. I was skeptical because I didnt understand how TWO sensors will go bad within 3 days, and why it should cost that much. I left, and went elsewhere. The other auto repair shop I went to told me it was ONE sensor. They showed me the diagnosis to show that it was ONE sensor, and got it fixed for $64. Meaning Memorial Drive Tire & Auto tried to charge me more that 4 times the price. Additionally, the people in the office were quite polite, but the men working on cars outside seemed very uninterested and just ready to go home. Disappointed.

Terry Ramassar

Poor Service!! I can’t say that enough - Dropped my car off at 7am- said they would have it ready in about 2 hours. 4 hours later they still did not call - I had to call them over the next 3 hours (about 4 times) each time to move things along. Finally they gave me an estimate about 6 hours later (1pm) and said it would be done at 3pm. At 4pm I called to find out where my car was.. They said another 45 minutes and they will have it ready.. 4:20 it was done - they promised that they will come pick me up quickly to get my car...45 minutes later they called to say they were on their way... Even the bill was more then they said... And to think all I wanted was an oil change and AC Coolant..Wasted a whole day sitting around waiting for them (10 hours!) Even if you decide to use them.. I never will again.

Clément LABORIE

I passed by to Memorial Tire and Auto this morning as I had a low pressure tire on the way to the office which was scaring me a bit as I recently had a nail in one tire. The team there was really great in managing my expectations on the time it would take for them to check the car. They offered me a ride to the office if I needed it. After they checked my tires properly, they found that I had a leak around the water pump. The guy did some tests on it after asking for my approval and found the water pump had to be replaced. He also gave me all good advices on when it had to be done and where. I really appreciated the professionalism of the team here. Definitely the place Ill go again if I have something else with my tires!

Jay Olson

Ive been to Memorial Drive Tire and Auto multiple times in the past year for both of my cars. Everyone there is always warm and welcoming, and the waiting room is the most comfortable one Ive ever been in. Doug always does a great job explaining all their findings on my car in terms of what should be done now, what I need to consider in the near future, and what can wait. The straightforward and honest approach is greatly appreciated. Add in that the owners personally drive me to and from my office while I leave the car there and I feel that I get outstanding service every time I visit.

Tina Olivier

My husband tried to change his back brakes on his Honda Civic 2003 and with him learning how to change brakes more than 30 years ago, he is old school. Needless to say we had to have our Honda towed to Memorial Drive Tire and Auto as we had no brakes. Memorial Drive Tire & Autos service technician knew exactly what to do and fixed our brakes by the next early afternoon. The brakes worked as if they were never touched by my "old school" husband :) Definitely recommend these folks as they treat you right and have experienced technicians.

Shauna Gowen

I love this place. I used them for three years before we moved out of Houston. They were always helpful, friendly and honest with me. On a couple of occasions I would even call them just to ask a question about something I noticed, and they were always quick to find me an answer or explanation. They were also very willing to accomodate me as to when I could pick up or drop off my vehicle. Ive recommended them to many friends and am sad to not have them around the corner anymore.

Gregoire Lepoutre

Have been coming here for years, as have my parents, and weve had nothing but excellent experiences. They are no nonsense trustworthy mechanics, never overcharge or push for excessive maintenance. After purchasing a vehicle they noticed a leak and helped me get the dealer to repair it free of charge (while they could have made money repairing it themselves). Friendly and knowledgeable staff in the front office, and super professional guys in the shop.

Dean Costis

Very comfortable waiting area. Staff was very friendly and felt like personal friends from the start. They could improve on explaining beforehand why you will pay more than the price on your coupon for oil change, etc. This is unusual, according to a friend who uses coupons for oil changes at other places all the time. Ask questions until you understand exactly what the deal will be with your specific vehicle. Bottom line: Ill go back again.