Metro Volkswagen Service Center

Address:	2400 N Story Rd, Irving, TX 75062, USA
Phone:	+1 972-659-4000
Site:	metrovw.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM Closed

Location

Photos 78

Reviews 13

Krissy Filcheck

See my original review below. While I didnt have a great service experience and I had to go out of my way to take the car back, the manager did everything in his apparent power to try and make it right. Im not sure Ill be returning but I did feel like they cared about their mistakes. Went to pickup car after standard oil change (2.5 hours from drop off), and the whole cabin smelled of oil. Looks like they spilled oil in the engine bay and tried to clean it up but failed. They also didnt reset the TPM in the dash after rotation so I had to pull over thinking I had a flat tire on the way home. Front licence plate was bent after the car wash. Would not recommend.

Alayna Utley

Horrible. Id give 0 stars if I could. Theyve screwed me over so many times and the only time they listen to me is if I have my dad or boyfriend with me. Youll spend all day here for the most simple things. I spent 2.5 hours waiting to get my break light replaced come to find out they didnt have the bulb, they told me to come back the next day and didnt have it then either. I brought my dad up there the next day and they did it in 15 minutes. And today it has taken 6 hours to get my oil changed. I cant wait to get rid of my Volkswagen and never deal with these people again. They have no clue what theyre doing and have HORRIBLE customer service.

Anonymous User

We recently purchased our VW and we are already in love with it. We were looking for a vehicle with good mpg and got so much more out of our new vehicle. Michael Crandall was very helpful in putting us in the vehicle of our choice. We were referred to him by a friend who was just as pleased with his service. We had our two boys with us at the time of purchase and Michael was very kid friendly, which made the time there a lot easier. Overall great experience and I will definitely be sending others his way. Thanks Mike for your help! Two thumbs up!!

Moises Midence

Horrible place to buy auto parts dispatcher do not know what they are doing

Kelvin Evans

Jeff was awesome and the service was fast. The shuttle service was a plus

Ivaylo Vasilev

Very kind and helpful staff, great place to service your car

Daryl Hykel

Very efficient, Jason the Service Manager does a good job.

Rose And Grady Jones

Good service but with the typical dealer price tag.

Mirza Baig

They repaired my friends car in an hour..