US Post Office
| Address: | 555 Rebel Dr, Kyle, TX 78640, USA |
| Phone: | +1 512-268-5541 |
| Site: | usps.com |
| Rating: | 2.7 |
| Working: | 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 9–11AM Closed |
Location
Photos 1
Reviews 11
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Deborah Lamica
Inside post office service is always quick and friendly. However, the postal carrier service leaves a lot to be desired and when contacting the postmaster of Kyle, or speaking to someone at the facility about a delivery issue, they become very disinterested and frankly blow you off. I receive my mail in group mailboxes in my subdivision. With a mail key that is put into your box for larger packages that are stored in thus numbered box. My house number and the house across the street have similar numbers - the last two numbers are the same - just inverted (56- 65) Our carrier, AT LEAST WEEKLY, puts a letter , for the neighbor in my box and vise Versa. Has even put a package for me in the package box and has put the key to retrieve the package I. The neighbors mailbox. Thank Goodness , the neighbors are honest, and brought the package to me. BUT , this should not be happening consistently , and is frustrating, not to mention inconvenient and stressful when expecting important mail. I have contacted the PO and always get the same excuse, - a temp carrier on this route! Well the TEMP must be on a long term contract for my route, as this has been going on for at least 3 years! And obviously is working too fast and NOT PAYING ATTENTION! I understand a mistake occurs occasionally, but weekly? So frustrated with the lack of concern over this matter!
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Liz L
I lost one week mails and packages and started to learn what had happened, the manager and carrier at Kyle post office helped a lot with the process. Thank you for your integrity and professionalism! Thank you for sending out our mail in such hot weather! First of now, I was told I had too full mailbox so it was regarded as an abandoned mailbox and everything has already been returned to the sender. I found it totally not acceptable because I was positively confident that all my mails and packages during last week wouldnt be able to take up all the space in my mailbox. Also, none of my small packages has been in Kyle for 7 days yet, according to the tracking information, which means they are not supposed to be returned yet. I would expect them in a larger mail box with a key in our regular mailbox as always. Later, after I already lost hope, the manager called and told me because our mailbox was unlocked, our nice carrier held the stuff at post office to avoid the risk of losing all mails in our mailbox. Surprised and confused, I did find everything in my mailbox. It was great relief to rethink about all the misunderstanding. Last but not least, a friendly remind to the community and especially myself, we should understand, appreciate, and support our Kyle post office.
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albbeta
What is wrong with this ONE lady there? she is rude and unrespectful to the public. She shouldnt work in front of people AT ALL. El resto de gente que trabaja allí, al menos cuando he ido esta mañana, me han parecido de trato normal. Pero esta chica no, trata fatal a la gente. A mi me ha atendido mal y de mala gana. Una borde vamos. Me ha puesto de los nervios. Si no la pueden echar, por favor, pónganla a hacer otras tareas de oficina o reparto PERO NO DE CARA AL PÚBLICO. Creo que no soy la única que se queja verdad?
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Tom M
Weve never had so many misdelivered packages and missing mail before we moved to Kyle. I dont know what it is about this Post Office, but if theyre looking for offices to shut down, this one would be high on my list. I have to go to Buda to mail stuff out so I can be relatively sure that my mail will get there. I avoid buying from vendors who use USPS and always ask for an alternative delivery service. Just today, I ordered some items that would have been free shipping through "USPS Priority Mail", but opted to pay $16.16 for UPS ground. Id rather wait and pay more to get my package than take a chance on USPS.
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Native Speaks
The staff here is very rude and are a bunch of stereotypes when it comes to government employees. It is hard not to believe they are lazy, rude, disrespectful, and tacky. I was standing in line waiting for assistance and the two employees started talking to each other. I attempted to ask a question and although they looked my direction the minute I started speaking they rolled their eyes and started talking to each other again. I could easily take my services to Fedex or UPS, but with that level of service the convenience of using the post office would be hard to justify.
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Darren Shea
Absolutely terrible. They leave packages in lockers which cannot be opened, drop off notes explaining that no one was home to receive a certified letter when there was someone home the entire day who never even heard a knock, never answer their phone, and have hours which make it essentially impossible for Kyle residents who work in Austin (news flash: Kyle is a suburban community!) to interact with them. This is in addition to the normally-expected USPS tactic of randomly delivering strangers mail to you or your mail to strangers.
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Xavier Perez
Having visited and used these facilities before, my daughter and I went in with a simple question. To our HORROR, all we encountered was an employee that was not only disrespectful and UGLY, but did not answer my daughters question and proceeded to belittle and respond negatively to her. With my granddaughters in the vehicle outside, all I could do was enter the premises and find out the persons name. As a public government employee, you would expect more from our Tax paying Dollars at work. Thoroughly disappointed parent.
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Tom Murray
The Kyle Post Office has lost yet another of my packages. The tracking said it was delivered, but instead of my package, someone elses was put in the bin. I took that box to its rightful owner, but they havent seen my package. I reported it to USPS, but havent heard any update on it. Its like they just dont care. I try to use anyone else other than USPS for packages, but some vendors switch to them for the final delivery. This was the case for the most recent one from UPS, but given away to someone else by USPS.
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Nathan Horton
Keep getting other peoples mail all the time from random addresses or the neighbors mail. Makes me wonder how much of my mail has been going to some random person in Kyle. My house, mailbox, and street name or all clearly marked so I dont know what the problem is. Its like the delivery guy is stoned to the bone and cant read numbers and letters. When I know someone is going to send me something important, I will definitely have them send it via another carrier so that Joe Blow across town doesnt get it instead.
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Elizabeth P
Our post lady is horrible. Today, priority package was to be delivered. Showed out for delivery even after our mail had been delivered. I called the post office and was told package should be in there or a key left. I went back to box and nothing. Person I was speaking to said to go back in about 30 minutes. So i did. Still nothing. The tracking number was updated at 4:51pm showing delievered and nothing. This is such BS. Why is it hard to do your job?
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Heather Trevethan
Seriously, they are a fine post office. I lived in a small town in Ohio before moving to Kyle. I found a Christmas card with a check in it one spring, after the snow all melted, that apparently the postal worker had thrown behind my mailbox. We had mail that never got delivered to and from. Now thats a bad post office. Kyle is reliable and I have never had an issue with sending my packages to Ohio and elsewhere. No complaints.