United States Postal Service

Address:	7310 Manchaca Rd, Austin, TX 78745, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	1.6
Working:	Closed 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–2:30PM Closed

Location

Photos 25

Reviews 6

Tabby Cat

This is generally a nice post office overall. I have only found one issue and that is one lady worker requires the customer place the mailing address on the DELIVERY CONFIRMATION FORM that gets date stamped that is for the customers records not the POST OFFICEs. I found this a bit ridiculous when other employees for the post office do not require this of the customers because it is for their records so should be up to them. Also the set-up of the post office in the front is not very practical when standing in line and trying to grab a form to fill out for your mailing needs. There definitely needs to be some improvements and some consistencies practiced so that people do not feel discriminated against. Another day I was in this post office and the lady who made me fill out the mailing address on the delivery confirmation form had another lady who she was helping that she did not require this of. The staff member is white, not hispanic/mexican or indian or black. I am indian and female so I am not sure if she is sexists or racists but the lady that was at the front counter who she was helping that day who was white did not have to fill out the addresses on her delivery confirmation forms- she had many eBay packages going out. This is 2011 now and people should treat everyone equally and fairly regardless of gender or color. I also think that post offices should remain open on Sat- it would be a de-service to the public to close all of them on Saturdays. Also main post offices nears bus-lines should be left open on Sat. for people who do not have vehicles. Thanks.

Caitlin Covington

If I could give them less than one star I would. I do not write reviews- I am not that person, but for this place I will. In July I applied to get my mailbox keys changed and they told me it would take 2-3 weeks. So I waited. And called as they told me I should- of course no one ever answered. And I waited. And I called. Finally, after a month and half I just walked in to ask after them. Guy at the desk kinda laughs at me for waiting so long and then proceeds to look for it only to tell me they dont have it. Cant find my key anywhere. He tells me hell leave a message for the maintenance guy and have him call me the next day. Two weeks later I still have not been called. So I show up again, and they still cannot find my key and SURPRISE the maintenance guy is out until next week- but he will surely do it then. Went by the following week and no one has any idea what Im talking about. The staff scoff at me like I didnt ACTUALLY file to have my keys changed because I dont have the slip of paper the guy took from me the first time I came in to claim my keys. So I have to sign up to have my keys changed AGAIN. I am still waiting on them. Im going to be going in every day until I get them though. Just terrible customer service.

Sean Lane

Honestly I have had generally okay service if not extremely slow inside for the past seven years, but recently a carrier marked a package I was waiting on delivered yet notihng was in the mail box. I have called this place so many times in the past week and barely no one answers. I filled out a web form and received a call over the missing mail that I tried to return in five minutes and still no answer. I have been able to speak with someone twice and they passed the buck each time. One said they would call the carrier and get back to me but nothing. I went to the post office and this rude jerk manager guy told me my mail was stolen and it was my fault for having a mailbox that faced the street. Is this somehow abnormal now? I guess he must be new to the concept of mail. So he wouldnt look for it and told me to report to another mail theft department. Guess how much mail theft cares? Im sorry they can get it right 95% of the time, I know the USPS has a lot going on, but when customer service is this bad when something actually goes wrong, this is nonsense and they should be judged accordingly.

m. e. Pearsall

Due to a medical emergency Ive been out of my home for over a month. I have a wonderful postman named Kevin who I know made sure my mail went where it should. Returned or picked up by a family member. I did not miss 1 piece of mail that I know of. Ive been home almost 3 weeks. Suddenly, I get NO mail this week! None, nada. I dreaded having to even make a call to the post office. Surprisingly the phone didnt ring very long. But I had to deal with an actual BLOCKHEAD! This fellow resisted even looking my address up on his computer to check any issues regarding my mail service. I asked to speak with the boss but she was "in a meeting". Isnt everyone? He then DID look up my address, found nothing. He was done and I had to insist that he check with my postman. All this resistance to serve a customer is ... weird. It was like wrestling with a sullen kid to get my information. Creepy in my humble opinion (IMHO). I love the United States Postal Department. I collect stamps & we (U.S.) invented the stamp! Very sad that this mans behavior didnt reflect any pride in his work!

Christie Smith

I moved a few months ago from Kyle - and between them blaming the Manchaca Office and the Manchaca Office (who DOES NOT ANSWER THEIR PHONE) blaming Kyle, months later my mail is still a mess. I have not received bills, mortgage statements (LOVE the one that came last week soaking wet), mail from friends / family / checks from clients, stock checks, you name it. I have filed many complaints. I have spent many hours - with this post office and the one in Kyle. The first time I spoke with LaKisha who had me fill out a change of address form (again!). She assured me this would take care of the problem. It did not. Really sucks when your son doesnt receive his W-2 forms, when I dont receive my tax forms, when every time I think I have this straightened out, yet again I find something missing. Last week a client mailed a check from Buda. (because she already tried once from Kyle, and NEITHER of us ever saw it). A week later, it shows back up at her place of business, undeliverable, return to sender. THIS IS WHERE I LIVE PEOPLE, HOW FREAKING HARD IS IT????

ShaDodd1

I spoke to a gentleman here, to help me track down an item that had been sitting at the main distribution plant for three days without being delivered. He put me on hold and said he was making some calls to figure things out. Because this was a gift for someone, and because the hold times were about an hour long due to the hurricane, I sat on hold for 90 minutes. When my call was disconnected I called back. Another man(?) answered and I explained I had been on hold for 90 minutes, which he sarcastically repeated back to me. Then when I said I thought he had been working on my problem while I waited, he said "I just got back from lunch and the heard the phone ringing, so thats where we are at. Are you just going to keep complaining, or can I help you?" I said "Excuse me?", and he said "OK", then hung up. I called back and another gentleman answered the phone(?), who helped me and gave me another number to contact. Needless to say, this station is extremely unprofessional. Pathetic customer service from some of the personnel.