US Post Office
| Address: | 210 Oak Dr S, Lake Jackson, TX 77566, USA |
| Phone: | +1 979-297-2172 |
| Site: | usps.com |
| Rating: | 2 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 10AM–12PM Closed |
Location
Photos 1
Reviews 22
ST
Stephanie Whitt Davenport
My family just moved into a new development in Clute (that is serviced by the Lake Jackson Post Office). We have had a problem not receiving some of our mail and have had several family members and friends inform us that our Christmas cards and mail have been returned to sender due to an "insufficient address" even though the address is correct. With Christmas gifts expected for delivery, I was really worried that they, too, would be returned to sender so I contacted the post office this morning and spoke to Jimmy Huff. Jimmy went above and beyond to assist us! Not only did he speak to our carrier and the sorters, but he also ensured that our packages were delivered today! My husband and I are so relieved and happy to have reached someone that truly cares about his job and helping others! A huge THANK YOU to Jimmy, our carrier, and the staff at the Lake Jackson Post Office!
PA
Paras Gupta
Poor quality service. they lost my priority mail parcel, which was insured, had tracking and signature confirmation. called them over 50 times today, every time it was a busy tone. wasted the whole day trying to contact them. no wonder usps is loosing money. i even called the 1 800 usps number and they just gave me a case number and did nothing. I will keep calling until they respond. i will also be submitting a complaint on the usps website. update: after finally calling them for another 18 times a lady finally picked up at 7:26pm, and told me to call back tomorrow, and call early. perfect, i will be wasting another day calling these idiots.
JE
Jeanie Finklea
I went for the third time today to get my passport, their hours for Passport are 10:00 am - 3:00 pm. I got to the Post office at 2:05 pm. the lady that does the Passports was RUDE as hell, told me she was not doing any more passports today because she was working with a family right now. I scheduled my afternoon patients accordingly to be there when during the hours I was told to be there. Those hours are also listed on the walls of the Post Office, I was told to be there in the morning so that this doesnt happen again. REALLY..... PUT HER IN SOME CUSTOMER SERVICE CLASSES. I can not stand rude people!
KA
Karla Garcia
Extremely rude !! I received a text my package arrived at this location, asked if i could have my package, was unattended for a long time. Was told in a loud rudely manner "Im not going thru the parcels just to look for your package. Are you kidding me !! This is ridiculous. Thats your job ! I had requested for my package to be on Hold so i can go pick it up. Seriously very bad customer service, rude people. Worst place ever !!!!! They dont even deserve a star rating !
VI
Victor Lopez
Avoid ordering USPS at all costs! They repeatedly deliver to the wrong locker. The supervisors excuse is that there are new mail employees delivering. But the next day and next they continue to misplace packages so this is on the supervisor for not training these employees. Im sorry but I lost all trust in USPS. And thank you for losing our Christmas presents USPS!
AM
Amanda Kirkland
Went there last Friday to mail something important to Chicago. The lady that talked to me was great, she make sure I got the perfect service! I told her I wanted my package to be in Chicago asap and she offered me exactly what I needed with my tracking number and insurance covered. I was in and out in less than 10 minutes and had a great experience.
LI
Liz Dvorak
After making complaints to the post office about carrier --carrier now has taken it upon herself to not deliver my mail and sent it back. Stating she thought no one lived there. And calling Lake Jackson office and placed on hold for over 30 minutes is crazy.
DO
DotRen Coln
Stopped delivering mail to my street, no notice, no notification. The only way I knew was that I called because I was getting notices from Amazon that I had refused delivery! Bad service. Unacceptable. Emailed the Postmaster General. Everyone should.
JE
Jennifer Upchurch
It would be lovely if packages were delivered like they were supposed to be. What would be even more amazing is nor taking the phone off the hook so customers could actually call and get answers ffs that is beyond ridiculous.
NI
Nick Halkowski
I have only had great experiences here. They actually go above and beyond to make sure you get the right service for whatever you need. Problems with their system shouldnt be held against the people that work there.
LA
Laura Madrid
I just want to know where the heck my packages are. I get information saying theyve been delivered but theres nothing in my box . and then the employees have no clue where it is... What the heck is going on
OL
Old Sub Sailor
Constantly losing Amazon packages, and now the idiots claim to have delivered packages during a mandatory evacuation. What did they do, use the POTUS or USPS Tramp Freighter?
SH
Sherrard batiste
Horrible customer service, mail stay getting lost, they refuse to answer the phone and if you keep calling back theyll disconnect the line
WH
Whitney Holley
The people that work there are very unprofessional and had a serious attitude problem the entire time I was on the phone with them.
JE
Jerry Phelps
Why do they take the phone off the hook and not answer any calls There is a problem with 0 mail delivery and I want an answer.
ER
Eric De La Fuente
Switched packages and then have to wait an hour to speak with someone. Horrible. I would give it negative stars if I could.
SH
Sherryl Duran
Phone off hook. Nothing but busy signal. When it rings, it is unanswered. I had/have an emergency and this is unacceptable.
RO
robert kyle
thay did not dilver my packeg to day this sucks no onder thay are loos ing so much money i hope thay shut down the LJ usps
JO
Joquinn Morgan
New nice clean...the lines...terrible..expect at least 15 min -45. Min wait!!
AN
Anne Mueller
Friendly people, great service. Go above and beyond to be helpful.
AR
Arne de Kloet
The people that deliver are great. Its that managers!!
GI
Gilbert Ramirez
Does anyone HELP here?????