A & A Cleaning Services

2810 Wagon Trail Rd, Pearland, TX 77584, USA

Address:	2810 Wagon Trail Rd, Pearland, TX 77584, USA
Phone:	+1 281-489-8614
Site:	aacleaningservices.com
Rating:	3.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 27

Reviews 8

Caroline Alonzo

The administration was very pleasant. They fit me in for an appt last-minute, and that may have been the problem. Two women arrived, and first thing they tell me was, "they barely told us to come here just now," as if to say -- we didnt plan on another home to clean, so let us just hurry up...which is precisely what they did. I was gone for 2 hours, and they were gone when I got back. My home isnt big, but it isnt small. Last time I checked, a thorough cleaning doesnt get done in 2 hours. I was given the option of a "deep-cleaning," but had had one done not even 30 days prior. So i didnt ask for one. But what I received was your normal wipe-down, vacuum, maybe mop, and placing things neatly. It wasnt until a few days later I noticed they hadnt moved ANYTHING, which isnt good when you want things to get clean underneath some stuff (i.e. dusting UNDER things on the dresser, too, not just around it). Then I realized they hadnt cleaned inside stove, toaster oven, microwave, etc. So I paid $109 for something I could have easily done in 2 hours. Not impressed. But the administrative girls were nice. But nice doesnt clean my house, not for $109.

T Gordon

I have used this cleaning service numerous times. The first couple times I used them, the quality of their work was amazing. They spent time paying attention to detail and making sure things were almost perfect. The last two times I used them the quality of the service was fair at best. They were late getting there and then only did a fair job. When I addressed my concerns with the company they informed me they have made changes to their service which has drastically reduced the quality. In addition, they informed me that the cleaning crew (2 people) were there 5.0 hours for a total of 10.0 hours of cleaning which is totally false. They arrived between 4:00pm and 4:30pm and exited my house at 7:30pm. That is not 10.0 hours of cleaning. The were going to charge me $205.68 for a one story, 3 bedroom house but when I voiced my concerns they offered a $20.00 discount. The service they provided was still not worth $184.03. I live in Pearland and try to use companies in Pearland but will seek other services. Very disappointed in this company that at one time did an outstanding job.

Jason Shaw

Poor customer service! My first attempt to hire this service failed due to their lack of communications. The sales rep asked for another chance. When my son and his wife got married, I hired A & A to deep clean their home in preparation for guests, etc. I was very explicit with my instructions, over the phone, saying that I would go over all the details with the crew upon their arrival. They dispatched a Spanish-speaking crew! So, Im on the phone hearing excuses like, "Well, thats the nature of our business...". I voiced my dissatisfaction at not being able to communicate to these workers. They promised they would send an English-speaking supervisor to the home in 15-20 minutes. No one showed! My son happened to come by and was able to communicate a little of what we wanted. He speaks only a little Spanish. I asked several times for the owner to call me. The owner never called, instead had her help call me. Will never use or recommend after the way I was treated.

Sarah King

For $180 to clean my less than 2000 sqft home (thats including the $20 coupon), I was expecting my house to be sparkling when it was done. Im the first to admit that Ive got high standards when it comes to a clean house, but I was extremely disappointed with the job A&A Cleaning did. Usually, my problem is companies do well on the initial clean and then slack off, but A&A NEVER impressed me. They did not do a good job at any of the cleaning, but the worst were the floors - they never even mopped! I ran a damp paper towel over the entry way tile and it came up completely covered in dirt. My husband called to complain and the offered to send someone back out. He let them know I had already cleaned the floors myself, and they said they would call us back and let us know what theyd do for us...cant say I was surprised when I didnt get a call back. I will not use A&A Cleaning ever again, nor would I recommend them to anyone looking for a cleaning crew.

Cierra Gonzales

I was very unsatisfied with the service I received over the phone for a quote on cleaning my home. The woman that took my call was nice but unprofessional in that she stated she would call me back in 10-15 minutes and did not and the second time calling she stated 5 minutes and did not call back within those time frames. If you cannot meet those expectations, please avoid stating a time frame in which you will return the call. When the lady did call back she stated that it would be $250 to clean my under 1950 square foot home, and that was with $20 off...lol!! There are MUCH cheaper cleaning services in the Pearland area that do a great job! This company is trying to gain wealth out of cleaning homes and thats just ridiculous! My advice: keep searching, they are too expensive for the BASIC cleaning services offered!

Anonymous User

I just got home and I am very disappointed in todays cleaning. The initial clean 2 weeks ago was good, but I had my carpet cleaned at the same time and it has smelled of old water ever since, so Im having another company come in to redo the carpet. I mentioned this to the person who called to see how the cleaning went and she apologized but did not offer a refund. Yesterday, your crew did not even show up so I had to rearrange my schedule again today. This evening, I come home and the house does not "smell" clean, the kitchen floor is sticky and not all the dirt is removed, the bed posts and bookshelves are dusty, the sink fixtures have debris around them, and there is debris around the commode. I am extremely dissatisfied and will no longer be using their services.

Brandon K

I have been dealing with A & A Cleaning Services since 2011. I know how hard these ladies work and they do a fantastic job!!!!! Of course being human we all make mistakes, but they try their best to make it right when they are made aware of a problem. They call after every cleaning to follow up. The ladies that come to your home are nice and the company does background checks before everyone is hired, I know other cleaning companies dont always have the most reputable people. My little apartment is always fresh and clean after the ladies have been there. I truly appreciate this company and the hard work they do.

Britney Crosson

Theres bad news and theres good news. The bad news is that I found multiple areas in my house that werent completely clean. The house was completely vacant when we had it cleaned, therefore it was easy to tell what was cleaned well and what wasnt. I called to report the issues simply because I know this information is beneficial to a business owner. Thats where the good news comes in. Due to the problems I had, they mailed me an American Express gift card to apologize for the inconvenience. I appreciate the gesture very much.