Midway Auto Center & Lube

Address:	4020 Midway Rd, Plano, TX 75093, USA
Phone:	+1 972-732-8049
Rating:	3.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 20

Reviews 5

Google User

I took my car to Midway Auto Center in Carrollton, TX to just get my oil changed and found out that is place runs a scam to try to get you to do unnecessary repairs while you are waiting for your car. They offer a free car wash with your oil change to lure you into their trap. I found out they also refuse to pay for personal property that their employees damage while vacuuming out your car. I was waiting to get my oil changed and the service rep walked over to a girl sitting next to me who was also waiting and showed her a list of things that “needed to be done on her car”. One of the things I heard him say was that she needed new shocks at $181 per shock and that her car was “bouncing up and down”. I later saw she was driving an almost new Honda Accord and I am sure it did not need new shocks. Later, the service rep pulled the same thing on me. He sat next to me in a very friendly manner and showed me a list of things that needed to be done on my car with the comment that “if you do it all today, I can knock off 10%”. One thing that was on the list was that my tires needed to be rotated and that would cost $20. I had just had my tires rotated about a week ago. When my car came out of the free car wash, I saw that my Panama hat that was in the backseat had been crushed. All the items that were on the floorboard in the back had been thrown up into the seat and I guess they threw it on the hat. I took the hat into the office of the car wash and spoke with the manger,a Middle Eastern man named Sam. I told Sam I would like to be reimbursed for my hat. He refused to reimburse me and said if he did, then he would have to reimburse everyone else that claimed their property was damaged. It sounded like this happened quite a bit. He then blamed it on me and said “I should have told them to be careful with the hat”. I would advise everyone to avoid Midway Auto Center as this is just a place that pulls the old car repair scam and damages property and refuses to pay for it. Also, when I had my oil changed at the next interval, they found that Midway Auto had not changed the oil filter. They knew this as the filter that was on there was the one this particular mechanic had installed previously installed on my car. They had changed my oil & filter the time before I had taken it to Midway Auto Center & Lube.

Dan Springer

Ive only had the best service at Midway Auto Center, for a simple oil change (which includes a free car wash), and for slightly bigger stuff - just got my struts and serpentine belt replaced today. Fadi and his team are extremely accommodating, honest, and willing to go out of their way to help their customers. I would highly recommend this place. My wife and I only have one car, and she needed it in the afternoon, so Fadi had me show up early, and committed to have the car done an hour before her appointment. He had it done three hours before the appointment. Also, I called another place in Plano, and their price to replace just the front struts was $165 more than the price to replace the front struts and serpentine belt at Midway. I wont be going anywhere else for my mechanical needs in the future. I have an update, three days after I posted this original review - I heard a weird clicking noise the day after picking the car up. I called Fadi, expecting to take it back in when I got time and have them check it out, like normal. He came to me immediately (since I was in meetings), picked up the car, fixed it (it turned out the hubcap was just on a little weird which caused the noise) and returned it. I couldnt believe it. These guys really are willing to do whatever it takes to build a great reputation of being honest and accommodating. I also found out they just bought the shop in November 2012.

Katy Bernal

I work right around the corner from this place so it was easy to get my oil change when necessary. I recently went to get my oil changed and the guy checking me out told me that I really needed to get my brakes fixed. He warned me that I only had about 5% left and it was really dangerous for me to be driving. He told me he would give me "X% off if I got the service that day". It was around $200+ to get them repaired. I was pretty scared to drive my car but knew I needed to get some A/C work done so I took it to the Ford dealership to have them check everything out and do the A/C work and some other things on my car. When I picked it up I asked them how my brakes were because another shop told me they were really bad. They said my brakes were in the green and did not need to be replaced anytime soon. They said it would have been a complete waste to spend that money. They werent even in the yellow. It really makes me mad that Midway Auto Center would try to get me to replace my brakes when they didnt need it. Ford could have easily tried to get me to replace the brakes to make money too but they didnt. I will never go back here again. If they would have just been honest and let me know when they really needed to be fixed then I might have gotten the service done there. I wont be referring anyone to them again either.

Trish Harding

We had our cars wheel repaired here after the rim became bent. The manager, Sam I believe, told us he put on a Toyota tire after replacing the rim. Which was fine by us because that wouldnt be a problem. But what he really did what put the rim from a Toyota onto our Honda. And that wont work because the bolt holes are slightly different. So what he did is he only screwed in 2 of the 5 bolts needed to hold the wheel on since the other 3 didnt line up. To make matters worse he only halfway screwed on the lug nuts to those 2 bolts. I took the car to my trusted mechanic of 10 years and he called me in a full freak out mode. Apparently the tire could have come off on the highway. And it WOULD have killed EVERYONE in the car. Now this man knew I had a two year old and put all of our lives in danger. He needs to be arrested and charged with negligence. If you want your family to live NEVER get any car repairs done her.

Carlos Trevino

i have a G35, the alignment has always been great, i bought a KGB deal for a 4 wheel alignment and since i just bought new tires i figured what the heck. even after i bought the tires drove the car a few months, the alignment was as straight as can be, i could take my hands off the wheel and straight driving was the norm... I took my car in for the 4 wheel alignment and they tell me i have a differential slip problem that will cost $400+ to repair. I declined. started driving home and like anyone would i test the alignment, hands off the wheel and it starts steering to the left. not only did i spend all day (6 hrs minimum) at the shop watching customers come in after me and leave before me. But they messed up my alignment as well. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!