Firestone Complete Auto Care

Address:	1111 Lake Air Dr, Waco, TX 76710, USA
Phone:	+1 254-227-6258
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM Closed

Location

Photos 34

Reviews 24

Michael Majors

I have not had a good experience with this Firestone and others. I had the AC compressor replaced on my Chevy Tahoe by another Firestone in 2013. It failed prematurely after only 25k miles and the Waco Firestone replaced it under warranty in 2015. But it failed again after 25k miles and they wont do anything about it. I asked what is causing the premature failures and they said it probably needs to be flushed out. I said well did you flush it out last time ? The said no, but we normally do but we dont know why we didnt do yours. But they still wont stand behind their work and fix it right. Its not ok to take $1200 from a customer to do work that should last several years and have it keep failing prematurely, then not fix it. Its not rocket science to make the AC work right on a Chevy Tahoe. So I wont be a Firestone customer anymore. They get 2 stars because they at least replaced it under warranty in 2015, otherwise it would be only 1 star.

Aaron Roby

I would not recommend you bring your vehicle hear for anything. Convenient hours and full service menu is very appealing. However, in my experience/opinion: 1) service is not timely 2) service provided is not of high quality Most recently, I brought the vehicle in for a noise and when it was fixed ($1,400 later working on parts that Firestone had previously fixed multiple times in the last year) I drove it off property and the exact same noise was there, asked that when I come back that I can look at the original parts. Took multiple days and me calling to find out it was "fixed" again that first day. The new fix was just an "adjustment"... Top it off when I explained that I thought I was a good customer, one who brings all 4 vehicles for all service and can always pay; and that I thought the lack of concern that I was upset; they had nothing to say..

Kady Saari

Today we brought our car in for an alignment. They noticed two of the new directional tires they mounted on for us 5 months ago were put on BACKWARDS! They fixed the problem, checked the other two that they mounted previously, and balanced and rotated all the tires. Unfortunately they offered zero forms of compensation for incorrectly mounting two of the tires previously and stated we caught and fixed the problem. Had I not needed an alignment after replacing some of the front suspension in the car, who knows how long we would have been driving on incorrectly mounted tires. We were not compensated for their screw up, they downplayed the mistake, and therefore didnt care about receiving my business again. I will not be returning to Firestone. I wouldnt even give a star if I didnt have to.

Russell Renee Huitt

I went today to get an oil change on my car. The 1st representative was great. However, the second representative was not upon checking me out. He would not answer my question about my car. I asked him about the condition of a part on my car that the technicion suggested needed replacing and all he could say is that it must be bad off if he recommended it to be replaced. Then I felt rushed through the checkout process to get me out of there.

Isaac Kelly

Had to get two new tires on my car, took them about 2-3 hours (they werent busy), and after I left, I noticed that some of the food I had packed for my road trip (on my own so Id know if it had been eaten) was MISSING. They actually took my food from the trunk of my car. Completely unprofessional.

Alicia Sawyer

Well dont go here for a.c. work got charged $1100 for labor and compressor its supposed to be under warranty but going to cost another $541for labor but they are doing me a favor since iIm over miles not months on warranty spent $3000 here in the lastyear and I will never go back!!!!

Anonymous User

I take my vehicle in for a flat and they try to sell me all kinds of things they have found wrong with my vehicle, all I needed was my flat fixed, was told it would take 30 minutes, was not ready in 1 1/2 hours due to them trying to find service to sell me.

Tabitha Knight

Long wait times. But the staff are friendly and accommodating. One issue. They try to convince you everything wrong with your car is urgent. But is not. Take your vechical inspection to your actual mechanic for an evaluation to confirm any problems.

Bradley Liles

Made an appointment on line for 11:00 AM. I got there at 10:45 and i walked to go eat . Came back at 12:00 PM and my truck was still sitting in the parking lot. I just went home. Making an appointment is useless!! Making an appointment is useless!

stdavies23

They genuinely care about customers and their problems! Always willing to go out of the way to help ! Would recommend over and over ! Im sure every place has ups and downs . Their service is good!

Benjamin Byroad

Soooooo slow. They just take their sweet time with everything. Im not saying they are through and take their time Im saying they move like turtles and just joke and play around. I wont be back.

Esther Buller

Came in 15 minutes before close with an unknown problem and received prompt service and an accurate diagnosis within minutes, plus a discount on tires. Thanks Shane and Alexander!!!

Pamela Farmer

I love Firestone and have used them for years. I love the prices and service I get. They have taken good care of our vehicles.

Mike Riess

Always get great service at this location! They stay fairly busy, but the time estimates they give are generally accurate.

Garrett Stephan

They do good work. Sometimes they are very busy tho and you may feel rushed when dropping off or picking up vehicle.

Leslie Pollard

Worked me in, communicated well, very competent, hit all expectations and beyond!

Juju Ťørres

Great service ! Friendly staff would highly recommend for oil changes & tires

Deborah Hicks

They care of car very quickly and were efficient.