Aspen Roofing

472 W 3440 S, Salt Lake City, UT 84115, USA

Address:	472 W 3440 S, Salt Lake City, UT 84115, USA
Phone:	+1 801-483-1660
Site:	aspen-roofing.com
Rating:	4.7
Working:	7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM Closed Closed

Location

Photos 100

Reviews 6

BJ Freeman

We contracted Aspen Roofing several years ago and are still unhappy with it. We chose them initially because they were well reviewed, the price was good and the gentleman who provided the estimate seemed knowledgeable. It went downhill from there. After signing the estimate/contract and faxing it in, we heard no response for several weeks. They were very hard to get a hold of, especially during my limited times of availability, and we needed to make sure the repairs were done as soon as possible for insurance reasons. As a result, we chose to go with a different company. However, the story doesnt end there. Several weeks later, after hearing nothing since faxing over the contract, a roofer showed up out of nowhere and began working on the roof, tearing up the repairs already performed by another contractor. We came home to find him working and were able to stop him. He patched up what he had done and left. Again, we had no idea he was even coming, having heard nothing since faxing over the contract approximately a month earlier. With some phone calls and emails, I was eventually able to get in contact with one of their main owner/operators, Jon. He eventually agreed to charge only for materials and write off the cost of labor. I was unhappy with this, but it was a compromise we came to. However, when I received the bill, I was charged the full amount and they would not budge. It seemed Jon had forgotten his deal. I eventually gave in and paid the bill, but will never use their service again. My dissatisfaction isnt about the money, it is about the lack of communication and poor service/treatment. Aspen knew these repairs were going to be a temporary fix in anticipation of a much larger job a few years later, and they blew their chance to win that larger contract, or any other roofing needs I may need in the future. When our roof was re-shingled this year, we went with a different company and have been happy with the results.

Amy Parkin

The house: 1940s era brick cottage that needed a complete roof removal and rebuild, including building a new deck (original roof pre-dated ply-wood decks) plus a freestanding garage (same era, same removal and rebuild required). The good: the quality of the workmanship is high; the crew was professional and courteous, checking with us anytime there was a question and cleaning up the site at the end of each day; they were careful of our landscape, which we have invested quite a lot of money in; the roof will last years and comes with excellent materials and warranty; the price was about $2k less than a comparable roof/materials/warranty through the other contractor we considered. The bad: communication was terrible throughout the project--phone calls were never returned, emails were not answered, the dumpster was delivered during a workday with no advance warning (which could have blocked our cars in the garage if one of us hadnt happened to be home), the bid was unclear in terms of exactly what was included, we had to request samples ourselves in order to choose materials and our materials selections were not properly recorded. You shouldnt have to work that hard to get a contractor to help you understand process and timeline. If we had not been quite so dogged, I think the project would have been delayed, and possibly some work that was included in the bid may not have been performed. If money had been no object, we would have gone elsewhere. And this wasnt an inexpensive job in the first place ($14.5-$15K for 1200 SQ house and 400 SQ garage). If you can afford a couple thousand more, thats what Id recommend. I still gave it a 4-star review for the quality of the finished product. But the experience left a lot to be desired and was quite frustrating from a management and communication perspective.

Brad Moore

We were selling our house and discovered from the home inspection we were missing a few shingles from heavy winds on the west side . I never saw the damage since all the shingles visible from the ground looked perfect and none could be seen that were missing. I wanted to get the repair done before the appraisal so I decided to call 4 different roofing companies. One rep showed a day late and quoted an outrageous amount for the repair. One rep kept saying he was coming but the weather was always holding him back. One rep never showed at all and I never heard from them after initial contact. The Aspen Rep (Ryan) said they would be out on a Monday at 11 am to quote the repair. He even called me that morning to say he was running a couple minutes behind. Within hours he emailed me a quote and told me to call his office to get on the schedule and make the 30% down payment. I explained the situation to the office and in 3 days they had the repair complete. They even gave me a certification for the appraiser. Fast, courteous and responsive. That is my idea of customer service. Thank you!

Doug Howell

I investigated many roofing companies, too many. I went with Aspen because they were the most professional and the most thorough. Jon was very patient with all my requests, followed up quickly, and addressed in detail every question and concern I had before I agreed to have them do the job. The roofing crew was careful to do the job properly and they were pleasant to work with (Rafael and Luis). I had them do a small shed roof over the front door in copper, just as an accent piece for the house. Jon was excellent in describing options, meeting with me to show me samples, etc. Eduardo, the copper technician, was absolutely fantastic and a real pleasure to deal with. He took the time to make sure that everything was just perfect, answered my questions, and made adjustments to be sure the copper was perfect and that I was happy with it. Everyone I worked with at Aspen (President, crew, production mgr, office staff) were great. Aspen went beyond the mark for me and I highly recommend them for your project.

Bryon Coons

We met with 9 or 10 different roofing companies trying to find a good contractor to re-roof our 20 year old home. (Original contractor installed awful organic shingles). Of these there were only a couple I enjoyed meeting with to discuss our needs. The main reasons we chose Aspen were; 1-We looked at some homes they had previously done, 2-Bid was very detailed, 3-Aspen wasnt the least expensive but they were far from the most expensive. 4-Product, Warranty and method of install was best available Once the work started, the workers were good about cleaning up around our driveway each day so we could have access to the garage. It took about 4 days for a complete tear off and re-roof. The only complaint I have is that I had to call them back because the container hadnt been picked up when the job was done. The roof looks great. We are confident it will be the last roof we deal with unless we move. Ive already had complements on how good it looks.

Tara McMullin

We chose Aspen Roofing for their positive reviews and years in the business. Nice website, too. They were honest and knowledgeable about the repairs needed, so I felt I could trust Ryan when he told me our 70-year-old bar tile roof was done for. Their estimate for a full replacement with shingles + rain gutters was a little out of our budget, but consistent with other estimates. The laborers worked hard, long days and did quality work I could tell they cared about. The only issue I had with Aspen was communication. I was given a Monday start date, but hadnt heard anything by the Friday before so I called them. At that time they decided on Wednesday, but I still hadnt heard anything by Tuesday night so I called Wednesday morning. I was told they would start that afternoon, but didnt see anyone until the next day. Oh well. The job and price are more important.