Colonial Plumbing & Heating Co., Inc.

114 Charlotte Ave, Colonial Heights, VA 23834, USA

Address:	114 Charlotte Ave, Colonial Heights, VA 23834, USA
Phone:	+1 804-526-8415
Site:	colonialplumbing.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 22

Reviews 14

Brooke Jackson

TERRIBLE!!!!! My AC went out so I called to have them come check it out. Upon inspection they said my condenser was dirty so it needed to be cleaned. Fine I paid for them to clean it. 105 dollars. Plus the 49.99 for them to come out to my house. They said it was fixed. The next day it goes out again. I call after work because it says they are open 24 hours and they tell me they cant send anyone out until the next day at 3:00pm unless Im willing to pay an emergency fee. I ask why I would have to pay another fee if they were just there yesterday and the guy tells me he doesnt know. I ask how much the emergency fee is, again he doesnt know, and finally I ask well what would you consider an emergency? He doesnt know he said he doesnt work for the company he just answers the phones. So after much frustration and concern for my 1 year who was sweating in her own house, I decided to ask for an emergency call. They guy said okay ill send them a message to give you a call for someone to come out. 45 minutes goes by I get no phone call. So I call again. The guy tells me he doesnt know when theyll call me back or if theyll even come out to my emergency call..... Im still waiting for any kind of response hours later..... This is the most unprofessional experience I have ever received

david henry

Needed to have a whole house dehumidifier installed. They came out same day to do the estimate (Wednesday) and stated they would call me next day. It was Friday that I called, Sharon stated she would get back to me that day. Monday I called and Sharon stated that she would have someone out to my place that week and would call me tomorrow (Tuesday). Thursday I call and Sharon stated she could schedule it for the following Thursday! Not to mention, I have all the parts in hand including the ducting, I just need someone to plumb it in. The estimate was $395!!! Do yourself a favor and call around... Im sure you will get a better price, better customer service and faster install times.

Kenny Evans

I m not satisfied with the service I received. Heres why, Tech James and another gentlemen came out on the 14th Aug 15 to service heat pump. I specifically told them it was freezing up on the outside unit. I also told them if I shut off unit for a coupe of hours or more it would work fine. They recharged system adding they say 2lbs of refrigerant. The next day afternoon it froze up again. I was frustrated, I called another service tech, he installed a new fan blower motor. Havent had a problem since. Were they suppose to trouble shoot the fan blower motor? After I stated" Itll run fine after I shut it off. for awhile. Evidently that was the original issue.

Sonja Honeycutt

Unsurpassed customer service from technician as well as expert knowledge of the function he performed for me. He very patiently explained the best way to achieve the result I needed. The service was top notch. The office staff was very helpful in getting me the service on a specific date due to new appliance installation. Each time I spoke with the staff they were very friendly. It is unusual to find such great customer service! I highly recommend this company.

Karla WithaK

I went to their website and they may have let the Hosting expire because it said sign in to the website. I hope someone on their staff checks the website soon. It really doesnt look good and the site isnt doing its job. The info they have on the site sounds interesting, but its not accessible right now. I called and left a message. Im still waiting for their call back. That was 2 hrs. ago. My mother was pleased with their service, so Ill be patient.

William Hamner

Ive been a customer of Colonial Plumbing & Heating for nearly 7 years, and I continued to be impressed by their knowledge, professionalism, affordability, and quality work. One technician in particular, Joe, is always very friendly and takes the time to explain what he is doing and the long-term benefit of his work. I would highly recommend Colonial Plumbing & Heating to anyone in the Colonial Heights area.

Ian Gardner

Gigantic rip-off artists, we brought them out to fix a problem, they quoted us 700$, the next day we called out a reputable plumbing company who fixed the problem to perfection with quality parts for $250. We recently recieved a bill for $50 just because they came out and looked at the problem.

George Stephens, Jr.

Great firm. I have been using them for many years. They are responsible and friendly, explain what they have found if necessary and fix the problem on the first try.I have a preferred customer contract with them and it is worth the small price.

Anonymous User

Had a problem with kitchen sink for awhile, called two plumbers until I called CPH. While it took the other plumbers 3hrs to not even fix the problem they came in and fixed it in 20 min. I can say Im a very satisfied customer.

Cathy Schenck

Called at 8:30am, service tech arrived at 11:15am. AC was fixed by 11:45am. We were pleasantly surprised when we received the bill, very reasonable. Would definitely recommend and use them again

Anonymous User

with CPH and how quickly they got to my house and repaired the problem with my kitchen sink. I had water spraying everywhere and couldnt stop it. Great job - PJ.

William Oldaker

I am very please with todays semiannual inspection of our HVAC system. We could not ask for a more professional job well done.

Jennifer Mitsdarffer

Excellent customer service in office and field techs... Our issues solved wither timely fashion. Definitely recommend

Venus Mayfield

Best people ever!