Public Storage

1205 W Pembroke Ave, Hampton, VA 23661, USA

Address:	1205 W Pembroke Ave, Hampton, VA 23661, USA
Phone:	+1 757-778-8118
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 26

Reviews 11

Charmaine Jones

I checked with this facility on a Thursday after the moving company I hired failed to show up. I told the girl at the desk I was running late getting my things out of my old apartment and I was looking for a facility that had extended gate hours. She advised that she could grant me 24-hour access for the night....Well I show up in the U-haul with my things and of course I couldnt get in the gate and had to keep the truck for an additional day, again that was Thursday. I called and complained about the situation on Friday and was relieved that the district manager was so professional and courteous. I get to the unit on Saturday, turn on the light in my storage and immediately spot 5 or 6 ROACHES crawling all over my things..... I get to the office to let the property manager know that I didnt have any roaches in my apartment, how is it possible for so many bugs to be in the unit that fast and Youve never had a complaint??? After, less than 72 hours, thats a good indication of an infestation, which by the way is not covered under that insurance policy they make you buy!!! The property manager looks me in the face and says, well its been over 24 hours so we cant refund your money! Ummmm, lady Im done with this place, after only one day!!! You might not refund my money, but my bank will be getting a call first thing Monday. Trust, I will have my money and a new storage facility. Stay away from this place!

Melissa Crocker

Susan was my saving grace today! I called @ 8 minutes til 5pm (Sundays closing time) and I said I wouldnt make it there until a little after 5pm, and asked if she would be willing to help me out and stay until I arrived. In the friendliest voice Ive heard in such a very long time, Susan said, "Sure, no problem!" I arrived at 5:06pm, and there she was add promised. And the cherry on top of her kindness...Susan replaced the light bulb in my unit! Thank you Susan for your dedication to customer service and for going above and beyond. You couldve easily not waited and said you couldnt change the light bulb. But you exemplified what is in your own personal character; willingness to help others in need. Youre the best!

Fred Warren

I want to thank Niecy and the rest of the Public Storage fast and friendly service. The facility is clean and user friendly, quiet rare for a storage facility. The parking area though small gets the job done. All the driveways that I have used onsite have always been free from debris making it safe to drive. The staff has been responsive to all my needs and questions, as well as providing up to date information about policies allowing me to be aware of what was going on with changes to my leasing agreement. Pleasant and upbeat, it has always been a good experience to visit the site due to the engage and response staff, and I hope this review is just one of many positive comments to this location

Misty l. pulley

Crystal and Susan at the public storage on Pembroke went above and beyond to make my experience excellent. I was in a desperate situation and they not only made me feel comfortable but I walked out with a smile on my face. I would recommend this storage facility to everyone I know because of their excellent customer service. Both of these ladies deserve a huge raise. Crystal and Susan words cannot express house thankful I am for your kindness during this difficult time. When others would have done nothing, you ladies made it possible for my family to keep so many things that we would have had to throw away otherwise. Huge thanks from Misty and Dennis Pulley plus our two sons Jacob and Noah.

leslei langslow

Niecy was very friendly and helpful! I appreciate good customer service and was impressed with my check in and contract information. Everything went very smoothly even when I called Public Storage to inquire about storage I was impressed on the services I received. I felt like they run the business very well and organized. The only thing I was disappointed about was the required insurance and I was not applicable for the discount $1 for 1st months rent. I was told it was due to the type of unit I was getting. But I feel like my items are in good hands stored at this location and it is very close to home.

Nate klein

I was moving out of my house and into an apartment, I had too much stuff to fit into my apartment. I looked on the Internet and saw public storage on west pembroke close to where my apartment would be. I came into the office just looking for prices and got a beyond regular service. Katelyn and Charlotte answered all of my storage questions and got me the exact size that I needed. Now i can easily transfer from my large home into my new apartment. I would definitely recommend this company and this store! You will get the great service no one will give you

Ricky Pearson

Tameika and Charlotte, were absolutely a blast to deal with. They were both very profession and eager to help me in any way they could. As for the location itself its cleaner, and offers better security then other storage locations on Pembroke. If you need a place to compare them to stop in (Affordable Storage) on the same street! You will truly appreciate the Public Storages friendly customer service, clean facility, and security of your belongings in comparison. Let them be your first stop you will be glad you did.

Shantia Stewart

Susan was amazing!!! Best customer service ever!!! There was a miscommunication on pricing when I called over the phone and I was upset upon my arrival but Susan turned that around by explaining adequately giving me complete understanding of policy and payments making me feel secure about keeping the storage unit!!! Being new to the area I would say Susan gives Virginia and public storage a great first impression!!! She has a very friendly amazing spirit and I would definitely store here If ever needed!!!

Joby King

Just got my storage unit today and I had the most wonderful experience. Susan is awesome she took the time to explain everything to me and also assisted me in picking the right size storage for my needs....The storage I had originally chosen online would have been to small for my things. Great customer service skills and a fast and accurate check out...I would most definitely recommend Public Storage to my friends and family especially if Susan is working...Thank you

Angie Kenney

I was always a fan of Public Storage. I was with them for 7 years so I know the 100% effort they put out to make your stay comfortable and safe for your belongings. Well I am back to store my things again and of course I chose them. Well a very nice lady there by the name of Susan is eager to help you settle your things in the proper unit. She is pleasant and easy to talk to. Thank you Sue for moral support and the right storage unit too. Sincerely, Rosita

Colton Peer

I arrived at public storage around 9:30am in a rush to get to work for 10-5 and Susan said the paper work would take a little while to fill out and I knew they closed at 5 but with no hesitation Susan was more than willing to stay there until I got off work and was able to meet her there, I arrived there around 5:15 and she was extremely nice about everything and took her time to go through everything with me and my wife. Excellent service!!