U-Haul Moving & Storage of North Auburn
| Address: | 5110 Frontage Rd NW, Auburn, WA 98001, USA |
| Phone: | +1 253-850-4396 |
| Site: | uhaul.com |
| Rating: | 3.1 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 8
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Tuan Tran
The guy who delivered my ubox from there to Redmond was excellent. That was smoothing sailing there. Customer service at this location is where I experienced frustration. They were not responsive when they should have been even with their Central Customer Service iming them to contact me. Delays and notifications were not given to me. Now it seems like this location supports a wide area of the Seattle Wa area so they were probably busy. If they had told me this than I would have completely understood. It takes a few seconds to tell that and to calm customers nerves. But they didnt. The customer services at this location in fact responded as if no problems were happening. And thats why I write this review. My full story is below: Customer Service here had the habit of not contacting me at all about my ubox. They didnt call me within 24hrs about my ubox arriving. Having get in touch of them required an email from Central Customer Service. They IMed this location 4 separate times marked "Urgent" telling me each time theres a representative there that can receive the message. They were to receive that IM and promptly respond back to me. 2 separate times Central Customer Service waited for this location to respond back to the IM as I was still on call to insure I would be serviced. The email they sent seemed to work as 4 hrs afterwords they respond to me on scheduling. Once I finally get a contact from this location, they respond without any awareness about what I went through. They called with a different phone number so this number finally gets in touch with them. On the day of getting my ubox back, I received a call about arrival window. 50 mins after it didnt arrive I call back and thats when they told me there was a problem with the truck and their would be a delay. They didnt call me about this problem and I was the first and top delivery. They said they would call back about when I can expect it. I waited for 5 mins until calling them for an arrival window because I was already low on expecting anything from them. At least the delivery guy was the only one I could rely on( I think his name was Larry.) If my ubox affects their pay, I hope it all goes out to him.
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Brian Feser
If I could give negative stars I would. Lack of communication and misinformation from every single employee and Manager I was in contact with. After a long and complex and frustrating day of trying to rely on UHau of Auburn to give us any information on the delivery of our UBoxes, we went to talk to the store manage the following day to express our frustrations and unhappiness. He did not care, did not pretend to try to care and offered such a small "amount" of compensation for our issues that it was insulting. Manager does not care about helping the customer, and just stares at you while you talk like you are not even there. The store might have the boxes you are looking to buy, but when it comes to ANYTHING else customer service focused, do your self a favor and drive out of your way to a different location.
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David Farrell
I booked online for a truck. I received a email and text messages to confirm time and location for pick up. When I arrived at the location I was told that they did not have reservation till 7 hours later. When i showed them the email and text messages that i recieved, they advised that it must have just been a generic email. The person helping me went on break, so I got to wait for another employee to help several customers customers while checking on my truck when he had time to work on it. I was at the location for an hour, which ended with me being sent 15 miles in the opposite direction that I was traveling. Oh and when I dropped the truck off today I received an additional charge for mileage. Worst Uhaul experience I have every had
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S Dawson
1 month out I made arrangements to get a uhaul and transport. Went in 3 days prior just to make sure they knew I was coming, therefore easy transaction. Oh no... not only did they NOT have my trailer but I had to drive 20 miles out of the way to pick up a trailer that has no right blinker or Brake light. Issue is in truck and tonight the Uhaul mechanic came out and could not even find the fuse box... should be on road at 6am. Prolly be 9ish... ONLY get a UHAUL from someplace that actually services them. At least is a 121K rig so breakdown should not happen. Fingers crossed. Only nice thing I can say is these newer trucks do 55 over the passes even with a trailer and fully loaded.
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life express life express
If I had a chance to put negative 5 starts I would. I ordered a uhaul hitch for my car. On April 19. I was told it would take 30 days since its a special order. I arrived next month they told me it takes up to 60 days. And they had schaduled me installation day on June 19. Thats 2 mounts later. I had arrived on 19th they dont have my order and they dont know where its at. I came in today to find out more information they told be we will have you hitch in august. Thats 4 months later since the day I had ordered. I got a contract number. Waisted my time and didnt want to refund me back. Negative review I would not recommend it nor step inside the store one more time. dont use Uhaul
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Lydia C
Two stars seems pretty generous. I had a uhaul container shipped to this location...so Ive had to come here multiple times and have never had a good experience. In addition to never being able to actually reach anyone that works there by phone, they are generally unhelpful. Tried scheduling in advance twice, wasnt pulled out either time. One of the days I waited to get the box pulled out, spoke to whoever was on duty about coming back, only to come back and find that I couldnt access the box because whoever was responsible went on a 2 hour lunch break. Also no manager present...he mustve also been out on lunch. Pretty poor service/logistics/staffing all together.
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Roman Deineka
If I had a chance to put negative 5 starts I would. I ordered a uhaul hitch for my car. On April 19. I was told it would take 30 days since its a special order. I arrived next month they told me it takes up to 60 days. And they had schaduled me installation day on June 19. Thats 2 mounts later. I had arrived on 19th they dont have my order and they dont know where its at. I came in today to find out more information they told be we will have you hitch in august. Thats 4 months later since the day I had ordered. I got a contract number. Waisted my time and didnt want to refund me back. Negative review I would not recommend it nor step inside the store one more time.
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corey magin
CONS: Alarms are sketchy. Every time Im there, theres an issue with the alarm going off on accident, and once I couldnt even access my unit because the doors were locked and there was a problem with the security card swipe. Employees arent very bright, and therefor arent very helpful. I paid for december but moved out early and there was NO prorated refund. PROS: The units are brand new and very clean. There is a place for donating any used items you might have and dont want anymore which was a life saver for us. Never very busy so backing up to the door was never a problem. They make it very easy to borrow carts and get things to and from your vehicle.