Snohomish Automotive

Address:	121 Ave D, Snohomish, WA 98290, USA
Phone:	+1 360-568-3182
Site:	snohomishautomotive.com
Rating:	3.7
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 1

Reviews 12

Sam Tarbo

Dan, the owner of this shop, treats his customers like crap if they choose not to use his services to fix the car. We dropped off our car due to a loud grating noise from the engine bay, thinking maybe it was the water pump or timing chain; neither of which I wanted to change myself. When Dan told me it was just the alternator and that it would be $280 for the part and an hour of labor to replace it I told him not to do it, that I would do the repair myself. (I got an alternator for $164 and did the job in 30 minutes) However, my issue was with how he treated my wife when she went to pick up the car. He explained that the noise was a faulty bearing in the pulley and that the friction would cause heat, heat could cause a fire, and that if she saw smoke on her drive home to pull over and get away from the car. Fair enough, right? But he didnt leave it at that, as he saw her and my two kids getting into the car he said "Hope it doesnt blow up!" or something to that effect, but said it with enough attitude in his voice and coupled it with such a look as to completely unnerve my wife and one of the kids. He was completely out of line in doing this. When I heard about this I immediately called Dan to tell him I didnt appreciate how he treated her and the kids and, rather than apologize for any misunderstanding, Dan insisted on talking over me every single time I started to speak, and kept on making a case for how he was right. He also explained to me, as if Im a child, how friction causes heat, etc. I told him not to speak to me that way and he countered that he doesnt know if Im a mechanic or work at McDonalds (as if a McDonalds employee is as unaware of basic physics as a toddler.) When I was finally able to get a word in and explain that he could have diffused the whole conversation by immediately apologizing, whether he felt he was right or not (its basic customer service) he sarcastically said he apologized, but then went on to tell me how hes legally obligated to explain.....etc. Ultimately he got another phone call and told me we either needed to be done or hed have to put me on hold. As I realized I would never get a mature response out of him I told him we were done and that wed never be coming back to his shop he replied with "Thank god!" and hung up on me. Dan couldnt handle the fact that he lost out on just ~$400 of business and treated my wife like crap (I guarantee you he wouldnt have acted the same way towards me) and then lacked the business savvy or maturity to deal with my call as he should have. BTW, this was our second time using his shop. The first time they wanted to charge to replace all four spark plug coils as they couldnt determine which one was causing a misfire. I took the car back, bought one coil, and test drove with the new coil on each plug until the misfire went away. It took maybe 20 minutes as it only takes ~1 minute to replace a coil pack. This shop was a family referral, they just lost us and every family member and neighbor due to how Dan treated us.

Lee Goforth

Professional, honest, & reliable. Ive been taking my vehicles there for years and have always been treated fair. Never a problem like overcharging or doing work that really doesnt need to be done. If fact I recently got an $800 deduct from the original estimate as the problem turned out to be relatively simple (but unusual). They had a lot of labor invested in troubleshooting and could have charged me the orginal quoted price, and i wouldnt have known the difference, but they made it right with the cost. As I said, honest auto mechanic .... Very happy with this shop.

Bryan McLean

Finally a shop I can trust. I had taken my car to a different shop for brakes and they recommended new rotors that I knew were still okay. I brought it to Snohomish for a second look and not only did they agree on the rotors, they told me that I could expect another 20k miles out of my rear shoes that I was fully expecting to replace. Im a customer for life.

Ronnie Gilje

The employees are very nice and prices are reasonable. BUT I had to bring my car back 4 times to get it properly fixed. It was ridiculous. I also previously brought my husbands car to this shop and they did $900 dollars worth or work and didnt fix the issue we brought it in for. I will never return or recommend this company to anyone.

Todd Smith

Had my car towed there only to find out engine was blown. Left car there until could come up with plan. Had car broke into and Dan took no ownership and said "shouldnt have left your car here". Worst service ever. NO sympathy just not his problem. Horrible ownership dont trust.

Julie Waxham

Best Service and great prices. They always fit me in even without an appointment and make sure the job is done right the first time. They have a returning customer in me!

Brian Johnson

This company uses fear tactics to persuade you into over paying. There are many other ethical companies near by that are far better!

Alicia Carton

Great people, quick, easy, great prices and told me about things I could have done but werent urgent. Will definitely be back.

Morgan Bustanoby

Love the peaple! Love the customer service! Great prices! Great work!

Ryan Ellis

Great people great service and will definitely be a returning customer!

Ken Haney

Excellent, fair price, great people, highly recommended

Sterling Gurney

Great local service