U-Haul Moving & Storage of Parkland
| Address: | 9601 Pacific Ave, Tacoma, WA 98444, USA |
| Phone: | +1 253-537-1065 |
| Site: | uhaul.com |
| Rating: | 3.5 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 8
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Alise Spencer
Set up my reservation for truck and trailer rental. I called to make sure my car would be compatible with the tow dolly. I was assured both on line, on the phone, and in person that it would work. I show up to get everything attached and once that was all finished I asked what gear to leave it in (mind you the whole under side of my bumper was gouged in the process). The rep did not know. So I referred to my car manual to find out that it in fact can not be towed on a dolly. I showed this information to the rep. We agreed to take the car off. I asked about other trailers in the area and was informed that theres no point in checking because they were all closing. I have now lost 2 travel days on my rental truck trying to find a trailer and have yet to get my refund for the original trailer. I contacted the regional manager Sarah who informed me that the system that was set up by hitch specialist is more accurate than both the dodge dealership and the manual. I offered to email the information to her, she responded with giving me an email address that does not work and now will not answer or respond to my phone calls. This very special woman did however set up another reservation for 45 minutes from where my pregnant self, five year old, dog, and all 3 vehicles are located in our last minute hotel room we had to purchase. I told her fine set it up considering I did not have any other choice. I then call to confirm the reservation to find out she set it up for 2 hours after the time agreed upon. Luckily I did not take her word for it and decided to follow through on my own. Which was a pain considering she didnt give me a reservation number. Over all I have now lost 2 travel days on my truck rental, Im having to drive 45 minutes out of my way to get this trailer, and I am being told that I will have to wait up to 48 hours for a response or resolution to this whole ordeal, I had to purchase a hotel room, cancel my initial appointment with the VA, cancel my sons kindergarten meeting at his new school, and pray that we make it to our destination in time to pick up our keys to our new place before they close or get another hotel. My advice DO NOT USE UHAUL!!!!! Go with Penske or Hertz. Theyre cheaper and will actually provide you wroth proper information.
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cmangosing
Sep 11, 2016. We arrived at 0900 to pick up a reservation. There was a guy ahead of us returning his trailer who was due a $25 refund. He refused to leave without the refund and his vehicle was blocking the way for everyone else. So business was at a standstill. The person in charge said that he had $100 in his till. He said he wasnt allowed to use any of it until there were sales and there hadnt been any sales yet. He said it was company policy. He said if he did they would take it out of his pay. My daughter called the store manager, Michael, whose number was listed on the door, but got no answer. So then we called Larry, the company president, and suddenly things got moving. Either the guy in charge on duty was just a dud manager or the general work environment has the employees so micromanaged that they are afraid to make a decision. Either way, they have management problems. There was another employee present and he offered the person in charge, nor us, any help or ideas or alternatives. He just stood there with, "I cant help this" look on his face.
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Jeff Jensen
Do not use this U-Haul franchise. One of the worst customer experiences I have ever had. I reserved and had a Guarantee for a truck rental a week in advance only to find out that the prior renter did not return it on schedule. NO TRUCK for me and my 4 movers to use. That apparently was my problem all of a sudden! they would not even give me another truck that matched my reservation that was in stock sitting in front. Apparently reserved for another client that had not even shown up yet. So Im the customer standing there Who had a reservation and a guarantee for a 26 foot truck but got rejected. To top it off the manager, Michael Simolke would not address me or my concerns. He pushed me into a MUCH smaller truck causing a one day move to turn into a 3 day move with late fees, added expenses and generally the wrong truck for the size of job. Horrible customer service and UHaul experience. I highly recommend you dont use this UHaul dealer.
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Adam Smith
Truly a horrible experiene. I called before needing to access my stuff in storage, to schedule to unload my crate. They never called back. I called again. They didnt pick up all morning long, leaving it to the central office. Finally, the fourth person (fourth!) in the central office made an appointment for me on the next day, when Id already taken today off of work to take care of this. Why didnt they call back in the first place? I gave them plenty of time to make an appointment. Why did it take the fourth person I spoke to to finally be able to make an appointment? And when I expressed my own frustration (in a civil manner), she started getting testy with me as if it was my fault that I couldnt get through to them. Avoid. This is *not* a professional outfit.
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tc96z1
Firstly, ignore Ellers comment. Rental equipment doesnt magically fly around and the level of convenient access she thinks is realistic would add enormous costs to do business and guess who pays for it? Im picking up there later today and I learned the closer location is down due to owner matters not revealed. Was, waa... 15 minutes to slap U haul with 1 star. SMH I just finished driving from Alabama to Fort Lewis and Im thankful to find the equipment needed for moving from storage unit today! Suck it up snowflake!
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Jozette Gutierrez
This location only has 2 staffs and thats it. Theres between 7-10 of us there and weve waited for 1 and 30 mins on a sunday night and theyre supposed to be closed by 5pm but since theres only 2 of them they have tos stay just to finish up all the people thats already there.The staffs are doing the best they could but due to high demand in service, we were stuck there. Parking lot is horrible too. For a company that rents out truck, they barely can park their own vehicles let alone the customers. Poor employees.
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Claire Eller
While their customer service is nice and professional, the COMPANYS policy sucks. Their intro to your phone call is "to keep our promises with you" and yet my truck is not at the location I reserved it. They conveniently say "schedule you at the most convenient agreed upon location with available equipment". So now I have to drive 20 minutes to that location instead of 5 minutes from the one I made a reservation at!!! Not like moving isnt already stressful! I wont rent from Uhaul again.
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Adam Simon
Absolutely terrible. Reserved a truck and auto transport. I didnt end up needing an auto transport so i called and cancelled the transport only. The lady on the phone confirmed i still needed the truck. I showed up to the store and they had cancelled my whole reservation and already given away the truck i had reserved. On top of everything, the employees bickered like disgruntled siblings. Very unprofessional.