Kings Cross Automotive - Independent Jaguar & Land Rover Service

315 E Reserve St, Vancouver, WA 98661, USA

Address:	315 E Reserve St, Vancouver, WA 98661, USA
Phone:	+1 360-695-3353
Site:	kingscrossauto.com
Rating:	4.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–5PM Closed Closed

Location

Photos 92

Reviews 7

David Saber

Id give less if I could. So your first mistake if youre reading this, was buying that land rover in the first place. Unless youre extremely wealthy and could care less about money. I wouldnt go here unless youre needing an oil change. The price is fair for that. So here it is I came to Mike after purchasing a range rover sport. He did the pre purchase inspection, 90k mile service Yada Yada. So I find a constant squeeling noise while driving and take it to Mike. He comes on a test ride with me. Tells me I need to replace the rear rotors and the sound will go away. He said there is no safety issue with the condition, just sanity from the noise. So eventually, few weeks later, I am fed up with the noise and take the rrs to Mike. $500 later (450 before tax), I get my car back, NOISE IS STILL THERE. So he tells me to bring it back so he can look at it again. This time I go on the test ride with his technician and him, and they tell me the noise is now coming from the front rotors. Hmm, sounds exactly the same. I asked Mike, face to face, as I was in his waiting room with my 5 month old daughter if hes sure it will fix the problem. He assured me it would. They do the repair, tell me the noise is gone. I literally get out of their driveway and the exact same noise is there. Now at this point the frustration levels are extremely high for me. Spent 6 hours in his shop this day waiting, when I was expecting a 2 hour repair, Im now almost $1000 in the hole and NOTHING had changed. So he says hell reach out to land rover and try to figure out what is causing the sound. Calls me days later to tell me it must be the shoes. OK. $400 more! Are you kidding me? Youre supposed to be professional, and youve made mistakes twice in a row costing me $1000 for no reason what so ever and you want me to pay you more money? No refund. No partial refund. No sincere apology. Just plain robbery if you ask me. I will never return to him nor will I ever suggest anyone else go to him. Professional con artists really. Sucks because he seems to be a genuinely nice person but this is not how you conduct business. Pay the little extra and go to Land Rover. Save on taxes and have the assurance of professionals who back their work.

Denise Tjarks

Mike Raia and the crew at Kings Cross are superb. There is no one else I would trust with our Jaguar XF. Ive been meaning to write this review for awhile now, and after yet another top notch experience this week at Kings Cross...its time to list a few reasons why I cant say enough great things about this place : 1. Mike is an excellent mechanic, he really knows his stuff. He genuinely cares about your car and also your safety. He is trustworthy and will take the time to explain the diagnosis, and solve any complicated problem at a fair price. His sense of humor and willingness to work around hectic schedules make the stress of car repair much more agreeable. 2. Hands down the best customer service. The waiting room is so comfortable you will forget youre at an automotive repair shop. Help yourself to a cup of Keurig coffee (a plus for me), complimentary wifi, tv and comfy couches. During a recent stretch of electrical system repairs on my Jag...when I was there about once a week for a month, Mike joked around that the waiting room was my spare office and they should get me a coffee mug with my name on it. This friendly service takes the stress out of car repair. 3. This family run business is a joy. Mike, Katie and the whole crew are simply the best. I have no doubt that this business will continue to grow successfully for generations.

Douglas Heidland

Rover owners in the Portland Metro area have historically only had two non-dealer shops to choose from. The dealer is too costly and after the change of ownership at the best non-dealer there hasnt really been a good option available. Ive been to almost every Land Rover shop in the area and havent been wowd. My wife has been hounding me to take my Disco into Kings Cross since her Discos repair there a few months ago; as a car guy Ive been hesitant. While I can rebuild my Jimmy from the ground up I dont have the skill set to do more than minor repairs on my rover, and finding a new, trustworthy shop to service my Disco has been frustrating. I should have just listened to my wife. Mike is exceptionally knowledgeable, friendly and was kind enough to run me to my office when I dropped off my truck for a heater service. Quick too: my truck was ready for pick-up only a few hours later. Mike truly understands the difference between a quick buck repair and building a customer relationship. From today forward neither of our rovers are going anywhere else for repairs or service. Those that know me know that I dont endorse or put my name behind anything lightly, and I fully endorse Kings Cross. If you have a Land Rover [or Jaguar] you wont find a better shop or customer service.

Nick Warren

My name is Nick W. and I live outside the Chicago area. I was purchasing a 2013 Range Rover Sport Autobiography out of Portland, and buying a car across country can be scarey. The best money I have ever spent was to have it inspected at King Cross Automotive. Not only did I get a detailed report and a great personal conversation with Michael, they were able to identify two problems that dealership corrected under warranty before transport ! I am completely happy and satisfied with my vehicle, everything Michael told me was dead on ! I only wish they were closer so I could use them on a regular basis. Great Company !!!!!

David Beckley

Michael is a real find for Jaguar owners. The best part is talking directly to the mechanic that is doing the work. I had major transmission problems and he did a great job solving them. The transmission is better than manufactured. He also checked the car for any other problems and then showed me the problem for myself. I would recommend Michael highly. I hope his business grows and he is around for a long time. Vancouver is really fortunate to have him in business here. I intend to turn all my car service over to him.

Norinda Ray

As a single, professional woman, it is important to me to have a mechanic who has integrity and is trustworthy. I am fortunate to have Michael Raia at Kings Cross Automotive as my mechanic. Whether it is maintenance work or a large repair job, Michael has been great to work with and his rates are reasonable. I have always been satisfied whether it is an oil change, new brakes, or a timing belt. Stop by the shop, or give Kings Cross Automotive a call, you will be glad you did!

Shiree Gilmore

Let me just start by saying I have never before received such amazing customer service especially in the car care industry, I came in to have my 05 Jaguar inspected and serviced. Mike was very friendly, really just straight to the point and honest. Mike answered all my questions and then some; he even saved me money on my wiper blades :) My thirty minute drive was worth it just for the customer service. I definitely will continue with Kings Cross Automotive.