Ulta Beauty

8700 NE Vancouver Mall Dr, Vancouver, WA 98662, USA

Address:	8700 NE Vancouver Mall Dr, Vancouver, WA 98662, USA
Phone:	+1 360-883-5452
Site:	ulta.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 48

Reviews 8

Joni Foster

Went to Vancouver Mall Ulta to get a product that it said online was in stock. When I arrived, there were only two customers in the store, including me. After a general browsing through the hair care products, I decided to ask for help. This was my first visit to Vancouver Mall Ulta. My experience at other Ultas has been that I am usually approached by more than one associate before I even have a question. I had to hunt someone down. I came upon two associates who were chatting with each other. I waited patiently and when they realized I was there, looked put out that I had interrupted their conversation. I asked my question and was led by an associate named Libby over to the travel size area. Since the travel size bottle I wanted was way too small, I asked if she had the bigger size since it said on their website that they had it in stock. She said, "I have never seen it in a larger size. If we have it, I would know about it." I asked her where I would look if it was in a larger size. I was trying to narrow my search to a particular aisle. She just smirked and said, "back there in the hair care." I went up and down each aisle carefully looking for it. After about ten minutes I found it. EIGHT bottles of it! To make an already long story short, they made a mistake when they rang it up, had numerous associates try to fix it, none of which could. All in all I wasted 45 minutes on a trip that should have taken 10 minutes. Nobody seems competent, and Libbys snotty attitude was the icing on the cake. This is the first time Ive had a problem at any Ulta, and Ive been to many. Avoid this one like the plague!

Kaytlind Kasinger

Its really sad to say, but the Vancouver Mall stores customer service has declined drastically. On multiple occasions, it seems as if Im a bother when I ask simple questions i.e. "Whats a good brow gel?" The male store associate laughed and then proceeded to ask me "What do you want?" I felt it rather rude when clearly my question had implied I was looking for a brow gel. He almost made me feel stupid for wanting to know what a good brow gel was. One another occasion I was in the store looking for the Tarte tarteist quick dry matte lip paint. After finding the display I noticed that all the colors were not in the spots that coincided with their name. So I started to put them in the right spots. This same employee from my previous story asked if I needed help. I told him I found my colors, but that the colors on the display were mixed up. After he saw that I was rearranging said " We should hire you." and then walked way. After telling the cashier that the tarte display was messed and that I had already told the other associate and he walked away, she said: "Figures, I will just fix it myself." I normally love going into Ulta because I always find a lot more than what I originally wanted. The displays and store layout is really enticing. However, now that the employees are not helpful and seem as if a customer is more of a bother by questions I think I will stick to online shopping.

Ri M

I have been getting my brows done here for years. I have gone through 3 different ladies in the past 4 years. All were great, but they have all since stopped working here. When I tried out a new lady, who claimed to be the best brow stylist working there, she ruined my brows. After I specifically told her to please keep my brows as full as possible, she over-waxed and trimmed the tail ends of my brows. I spent years growing the tail parts of my brows out in order for them to be as full and even as the rest of my brow. I was just looking for a little clean up and trim, like I always do. But instead, she made it so that the main part of my brows are as full and bushy as usual, and the tail ends are like skinny, little lines sticking off the ends. The tail ends of my brows are nearly nonexistent now. I do NOT suggest going to this Ulta for brows. The ladies that actually know what theyre doing no longer work there. I plan on tracking one of these ladies down and finding where they now work, so that I can go back to having a high quality stylist that knows what shes doing with my brows.

Ashley Smith

I wanted this eye shadow pallet that was on sale. Went to order it online and it was all sold out. So I decided to call me local store which the one in Vancouver mall. I called and the lady said it was in stock and she would hold the product for me. I had asked if there were a lot in and she said yes. I said great I will be there in a hour to pick it up since it takes me an hour to get there. I show up ask for the palette and she said she thought I didnt want her to hold it since I was going to be there in an hour. They had none left I was furious. Going to be calling management even though there is nothing they can do about probably.

Disgusted that I made sure to book an appointment with a stylist and when I came in at my schedule appointment time 1:45pm. She was doing color on a different person and pushed me off to someone else with zero explanations, or apologies. So as a business you either double booked, or took a walk in appointment that you knew would take way longer and made zero effort to communicate it to me. Probably time to train your salon better, or at least get a manager to prevent this horrible customer service.

Edward Merino

My husband and I went into Ulta today and the person who checked us out was named Austin (says on receipt) he was such a bright light, very kind, and I hope he somehow gets this message. The store was better than the one we usually go to. It was clean, organized nicely, and I didnt feel like I was being followed or that my space was being invaded in the store. But the best part of the trip was seeing Austin who checked us out and seeing the way he showcases products. Ill return just to see him! <3

Katie

Horrible service Ive given this store so many chances and spend tons of money in there , they always seem to be annoyed when u need help. And god forbid they remember u , i have worked retail for years and we have always made it a point to make the customer feel welcome. Ive given up on them im back to mac! Mac girls will give u the time u deserve for the amount of money u are about to spend i have never had bad service with ANY mac girls

Taylor Thorsen

They completely fried my hair. I didnt notice until the next day because of all the product thry put in. I went in to talk about my frustration. I dont normally complain and felt terrible about doing it but for 140 bucks, I expected my hair to not be falling out. They were so rude when I went in to talk to them about it and told me I had no proof it happened there. Never again will I support this store.