United States Postal Service

2140 N Hollywood Way, Burbank, CA 91505, USA

Address:	2140 N Hollywood Way, Burbank, CA 91505, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	2.1
Working:	Closed 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–3PM Closed

Location

Photos 79

Reviews 7

Arrin Stoner

The USPS is not paid for by tax dollars any more. Getting your mail is a privilege not a right. The USPS is a company run by human beings, human beings make mistakes, no one is perfect. The vast majority of USPS employees want your experience to be positive, carriers are not intentionally trying to damage or slow down your mail. Postal carriers are breaking their backs in the heat, cold and rain hauling your heavy packages up and down stairs and hills every single day. USPS carriers work Saturdays and Sundays to make sure your packages are delivered in a timely manner. Carriers frequently walk 5 to 15 miles a day. Mail carriers put their lives on the line every day to make sure you get your mail delivered. A simple "thank you" can go a long way sometimes. Blowing up on an online forum or review site because you didnt get one package delivered on time is completely unfair and inconsiderate of the massive amount of work that the USPS does every single day for their millions of customers. The vast majority of complaints I am seeing on here may be caused by errors on the customers side. #1 Make sure the address is 100% accurate. If you dont include the apartment number, suite number or complete and accurate address (North, South, East, West, etc.) it will probably be held at the office for a few days while the carriers try to locate the correct address or sent back to sender if they are not able to locate you. Sometimes packages end up on the wrong route and will be delayed. The USPS does not guarantee delivery time on any of their mail except Express mail. If you are sending something that absolutely must be there at a certain time send it Express mail. #2 Check your mailboxes regularly. Your mail will be held at the post office for a few days and then sent back to the sender if your mailbox is full. Mail carriers cut their hands, jam their fingers and sprain wrists trying to put mail in mailboxes that have not been checked properly by the customer. #3 If you move or go on vacation talk to your mail person, go online or go to the office and let the USPS know. Your mail may be held at the post office for a few days and sent back to sender if you do not let the USPS know ahead of time. #4 If you order an extremely over sized package do not be surprised if you have to go pick it up yourself at the post office. The mail carriers vehicles are the size of a small pickup truck bed. Large packages can take up to 40% of the truck space and keep the carrier from loading the rest of their days mail safely and securely.

Konidias

I loathe having to deal with this place. USPS is the absolute worst. I would prefer all my packages be delivered via UPS or FedEx but unfortunately sometimes I get a package through USPS and it is always HELL. They absolutely NEVER leave my package at my door, nor do they make ANY attempt to actually deliver anything. There have been countless times where Im home waiting for a package and then a few hours go by, I check my mailbox to find the infamous "peach slip" stating that they "attempted to deliver" my package... Even though I have perfectly working ears and a perfectly good doorbell, they make NO ATTEMPT to deliver my package. Instead the package doesnt even leave the facility. It sits there and they just fill out a bunch of peach slips to drop off in mailboxes because the workers are TOO DAMN LAZY to bother actually carrying boxes around. Its no wonder the USPS is struggling to stay in business. Its the worst service Ive ever seen... and since when do you have to pay extra just to make sure your package doesnt get damaged? What the hell? Isnt that the entire point of their service? To deliver your mail? Why do we literally have our packages held for ransom?

Nathan Richardson

Incompetence to the nth degree. I went to pick up a package the other day and was flabbergasted with what I encountered. The woman who helped me had poor poor communication skills and her English was difficult to decipher. After having me wait over ten minutes she comes back with a look on her face like "Youre out of luck." She told me to come back tomorrow in hopes that theyll find it in the abyss behind her. Instead of admitting that its lost and helping me get my package refunded she makes a sideways comment about how most people come the day after they get a notice and thats why its not there (hinting that its my fault its lost). I could go on and ramble about how its unorganized with boxes and papers everywhere; about how the staff doesnt know how to communicate properly with patrons, they lose your items and never apologize, but I think the vast number of 1 and 2 stars speaks for itself. Use a different mailing service if you canm

Fetus Doll

There is new woman running the P.O. Boxes - and if she doesnt recognize a name on the P.O. Box, she sends the packages back - I run a record company, and we get packages for several different people, and we have lost packages, and have had to pay to re-ship packages because this lady is "filtering" the mail - YOUR JOB IS TO DELIVER THE MAIL!... Most of the people behind the counter are pleasant - but they move very slow - They should treat the lines like they do at grocery stores, when there is a long line, open up a new register to help people move along. Also - there should be someone who deals with people who have to pick up large packages from their P.O. Boxes, - closing that service at 9:00 a.m. is lame, that should be a service ALL DAY LONG!

A -

WORST POST OFFICE EVER! I wish I could give them ZERO stars. This place is absolutely awful. They have lost my packages several times and each time they were NO HELP to me whatsoever! Numerous times my package had said "delivered" on my tracking but I found no package in my mailbox!! And every time I called about the situation, they just told me "they will call me back" but NEVER DID. After looking at these reviews, I see that Im not the only one with this issue. I understand mistakes happen, but when they do, know how to handle them properly!! If you plan on going here, be ready for RUDE employees. I have no idea why these people are so damn unhappy. They all need to grab the stick out of their asses and stop being such rude bitches.

Andrew Puchniarz

Absolutely the worst postal delivery service in Los Angeles. Despite having a closer post office nearby, this is the one that delivers to me. Whomever is doing the Saturday shift is the absolute worst. Not only did they deliver one of my packages to the wrong apartment at this complex, but they claimed they "tried to deliver" the other package at 8:45 PM (I was home) and didnt leave a door tag. Two weeks ago the same guy left a "we missed you" slip in my mailbox while I was home again, but left it for the wrong post office and didnt write any information in the boxes. Ive filed complaints online, filed complaints through the other post office, and Ill be calling to complain some more so I can get some decent service.

Anonymous User

USPS dropped my package in the backyard and my dog ate it!!! USPS mailman was being paranoid about someone stealing my package from the front of my house. So he went all the way to the back and threw my package over our wall into the backyard with our three dogs! When I got home, my $200 CD collection was all over the yard. The CDs were damaged beyond recognition. I asked the mail carrier personally why he had done that and he said he didnt want to leave the package in the front where it was visible. I filed a claim with USPS and they said it was not their fault because it is comparable to the package being left outside and it getting damaged from rain. IM LIVID! DO NOT TRUST BURBANK USPS!