Public Storage

150 S Buchanan Cir, Pacheco, CA 94553, USA

Address:	150 S Buchanan Cir, Pacheco, CA 94553, USA
Phone:	+1 925-338-0610
Site:	publicstorage.com
Rating:	4.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 12

Reviews 11

Julia Espinoza

This company is fraud and they sell faulty locks. Long story short. DO NOT BUY PUBLIC STORAGE LOCKS AND DO NOT RENT A UNIT FROM THEM ESPECIALLY AT THIS LOCATION. It started when my husband and I went to our storage unit to pick up our stuff to move from California to Virginia. When we arrived, my husband opened our storage unit to find everything gone, except our filing cabinet (which was broken into and damaged, thank goodness we had nothing inside the filing cabinet). When my husband called me over to come see the storage unit, I was in complete and utterly shock, I was devastated. How could this have happen and why us? I was so upset I couldnt even move. My husband went over and got the property manager(Kristen)of the public storage (she was didnt even care), She gave us the local police station number and the insurance information, because we asked for it. We made a claim/report. After reporting to the insurance company, I was told that they will not cover my loss because there was no sign of forced entry.There was only minor damaged to my lock (that i purchased from public storage) and supposedly they just updated their security system so they have no video footage and no info regarding the gate. This was shocking and proved that this was a inside job; even a worker at this location told me they break into storage units when they notices people havent came by for a month or more. With that being said the insurance company and public storage do not want to cover my loss. I now have an attorney and a investigator. whoever stole from me and my family will go down and i will win this case. one last thing everything in that unit was brand new still in boxes. It was wedding and Christmas gifts. If you have ever been robbed you know what it feels like. It feels like youve been rapped and violated. PLEASE STAY AWAY FROM THIS PROPERTY AND PUBLIC STORAGE.

Allysa Williams

I have been renting from this location for 2 years now. Most of the managers were "so,so" not really interactive. It seemed like they were rushing to get you in and out. Didnt really go out their way to provide great customer satisfactory. Recently I came in to the location to make a payment on my unit. I was greeted at the door by a young man named Anthony. I was amazed at how professional he was during my visit. He kept me smiling and laughing. Ask me if there was anything else I needed. I asked him if he was just covering a shift there and he told me that he was new to the company. I told him that he will get far in life because of his work ethics, and his persona. He is a really cool guy. for the past couple weeks Ive been seeing him on the property being proactive always cleaning and ensuring that the property is safe and secure. If public storage had more employees like Anthony you guys can definitely succeed in customer satisfactory.

Zoe Lonergan

Irritated, you pay good money for their storage units. I moved out of state and returned to gather my things. I opened the door, after getting the keys from the office because they changed the locks. I opened up the storage and my stuff is completely covered in dirt and leaves, I dont mean a little bit either. Several things in the front are ruined, I havent been able to get to the back yet, but I guess I will see what else is no longer viable. I rented a place from the public storage on pacheco years ago, and when I got my things out after over a year, didnt have this problem at all. Sure there was first and things but that is to be expected. I went to the one Im in now because it was a little cheaper, but in the long run, I guess it cost me a bit more.

Doug Hawley

Carlos and Heather really helped me at this site. Carlos also helped me the previous day as I explored my options. Their knowledge and support in helping me explore the storage options and combinations that were available was outstanding. They gave me a tour and helped me check that this was the best Public Storage location in the area for me. They were very professional and organized. I doubt if anyone could represent Public Storage as a customer supporting business better than they did helping me. Many thanks to them both. Doug Hawley

Stacy Piontek

I have been renting a unit for more than a year. I was initially impressed by how the managers Kristen and Kevin knew their business well enough to help me find the right unit for my needs at the right price--and am still impressed as they continue to follow through with insuring my satisfaction. Kristens management style is definitely an example of "purchasing from the person and not the company". If it had not been for her ability to win my confidence, I would have probably not rented from Public Storage.

Tarea Lujan

My son is considering relocating. I visited Public Storage in Pacheco and was assisted by Kristen. I explained the situation and toured the facility. I really appreciated the exceptional customer service Kristen provided. She was very knowledgeable, actively listened, and understood the situation. She provided the assurance I needed. This site is well-managed and I was impressed by the professionalism of the staff. They deserve to know what great service they provide. Thank you!!

Jason Sanchez

I am back again! Havent needed to use the facility for a few years but now again I am between moves. Set up my appointment online, saw the same friendly face (Hi Kristen!). She was quick, thorough, showed me the unit and had me out of there in 15 minutes so I could continue packing. I was able to bring in a load of stuff the same day and she came by to check to see how I was doing and if everything looked ok. Totally professional and very courteous. Thanks for everything Kristen!

gabriella pizola

Omg! Wheres anthony? Young man at Pacheco who worked with kristen for past month or two. I believe he was new? Did he leave company? Havent seen him a couple weeks. He made paying my bill fun. He always had a great attitude.he is super funny! And he showed he cared about his job. He would go out his way for customer satisfaction.I told him that he was in good hands with kristen! She is a great manager! Hopefully he is still with Company.

Patrick Tillery

Our company has been renting storage space at this location for several years now. The staff has always been very professional, and they continue to be accommodating as our needs change. We recently swapped units and Victoria facilitated the entire process, saving us from what could have been a real headache. As far as security, weve never had an incident. To this day, we remain unwaveringly satisfied. Thanks again, Victoria!

Lala Baby

My mother was a customer at your Pacheco location. And she was so pleased with the customer service she recieved from Alyssa. My mother came home so happy. She said Alyssa was sweet and super funny and made her short time there great. She even suggested a great church to attend. Thank you Alyssa for providing wonderful efficient customer service. You are truly amazing.

Carol Quiring

I stopped by this location just to pick up some packing boxes/supplies. The staff was very helpful and friendly.They had excellent customer service. Kristen was especially kind and helpful in making sure I got every thing I needed when I came in that day. Even though I do not have a storage unit, I would use this location and refer Public Storage to others.