Capitol Premier Car Wash

735 Capitol Expressway Auto Mall, San Jose, CA 95136, USA

Address:	735 Capitol Expressway Auto Mall, San Jose, CA 95136, USA
Phone:	+1 408-979-7811
Site:	capitolpremiercarwash.com
Rating:	3.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 7AM–6PM 8AM–5:30PM

Location

Photos 78

Reviews 14

Hilary MacPhee

Really disappointed with this car wash. I typically come here once a month but today i came in for interior and exterior and when I came home I realized theyd moved by back seats forward to clean (and that were still dirty) but they also broke the mechanism that moves the seat back. So my seats are stuck forward and cant be used until its fixed. I went back within 30 minutes and the manager Jose tried to fix his employees mess up with no success. He also wouldnt confirm they would fix and gave me a card to his car guy. No way am i going to your buddy wholl say its not your fault. Its 100% something g that they broke but he wouldnt confirm if theyd cover their error. I need this fixed ASAP or I cant have back seat passengers. Never coming here again and Im filling a formal complaint with the BBB.

Amanda Alba

I personally have never taken my car to any car washes as I only trust myself to clean my car but Ive had a hectic schedule and decided to go here because my ex would always go here and I remember them doing a decent job. Lets just say I should have sucked it up and rode around in my dirty car a bit longer. I was left with a 4 inch scratch on my driver door that I know for a fact was not there before I take excellent care of my car. My passenger interior door has multiple scratches I assume came from vacuuming. And whatever cleaner they use for the interior left a sticky film everywhere. Sorry cant say I reccommend this place. I know we all assume a risk when we trust a car wash place but this is just a huge NO considering it was my first and what will be my last experience here.

Pritam Saha

They pretty much damaged my front wheel while i drove it through the wash tunnel. The guy at the front kept giving me the wrong instructions on where to steer and how to get into the automated lane. He kept telling me left while i felt my wheels are rubbing on something. Finally, i just opened my door and noticed my front left wheel was railing at the guard and that took off a big chunk of paint from my black wheels. I did an exterior wash only. Then when i got back home i had to clean the exterior again wit ha few dry cloths. Visible stains were still on the car. I guess they did not just bother to put any effort. Horrible place...horrible service and terrible value !!! Never going back there ever again.

Phone Numbers

I work next door and the nasty employees that work here always hang out in our parking lot drinking beer and throwing their garbage in the bushes that I have to clean people drinking while dealing with cars is bad news no wonder so many people mention damages I would appreciate it if you could have your employees drink in your parking lot I did try to call no one picks up and the last time it was brought up to the manager there with the evidence in a bag all the manager did was ask for the beer that was left over and said thanks so that sounds pointless and it wont get nothing done

hugomorenoify

Took my car here and now totally regret it. M5 with high performance wheels and tires. The car came off the rail and it damaged my driver side front rim. Word to the wise, if you have high performance wheels and tires DONT go here!!! Manager side it was curve damage and that the metal rails dont damage wheels because they are low to the ground, when I pointed out that my high performance tires are low profile he started to stutter. Makes me wonder how many other wheels they damaged!

Nikki Isaac

I got a supreme car wash. I really appreciated that they didnt try to upsell unlike other places where you go in thinking youre gonna spend $25 with coupon but end up spending $40. I really liked their waiting area. Theres enough seats and umbrellas for everyone. Plus, they have a fun gun which basically lets you spray colorful foam on your car from the waiting room when your car goes through the wash. Not exactly sure what the foam is but i could imagine kids having a blast with it!

Shoe boy

Very very disappointing, I had my sons soccer match and my car was very dirty so you guys were the nearest so we decided to come over and see how the car wash was, my son was upset that his girlfriend thought that he was some sort of mucheris, she said curry was coming from the exhaust, and some hobbo jumed in our car and said where did u steal the junk from very disappointed not recommending to my match friends, you guys suck and blow at the same time

Cynthia McKoy

I will never go here again. I stopped on my way home 5/24 @ 5:08 pm. I left at 5:54pm. There was only one car in front of me getting washed. There were 4 cars being dryed. It shouldnt have taken that long. They left my car sitting for 20 minutes no one touched it. I left a message about my complaint, no one responded. Really customer service people. $34.00 mistreatment, lack of appreciation of my time. Sickening, infuriating.

Ryan Roberts

They stole at least $20 in cash and change from my center console right in front of me. I watched as a guy randomly walked over to my car pretending to clean out the inside, shut the passenger door and a few seconds later walked away looking around to see if anyone was looking! Unbelievable!! I tip these guys at least $10 cash every time and this is how I get treated??? NEVER GOING BACK HERE AGAIN

Conrad Paz

Above average service. Everyone from the service attendant, cashier, to the operators were very attentive. Fun with the water spout inside the store area, to squirt extra soap on your vehicle (I think its mostly a gimmick, but hey, why not). I like that they take Android pay. Noticed a few missed spots after returning home. Oh well, next wash. Dont forget to tip!

James Mc Cann

This place used to be a pretty good car wash, BUT something happened(maybe a mgt change). Most of the people seemed apathethic and they did a terrible job with my windshield which is a big pet peeve of mine. I mean how hard is it to properly clean a windshield? When I mentioned it, the guy seemed irritated with me. Stay away from this place!

Sareh Hajipour

Terrible! Im not coming back. I wonder who gives more stars and writes good reviews. They lied and told me their $28.99 service includes cleaning the interior, which then the manager said no and its only wiping off the dust!!! Seriously?!! I loath this place for lieing, not apologizing, poor service and expensive cost.

carlos garay

Did not vacuum cleaner the back of the van said it was to dirty, my son plays football and his cleats pick up these little black ball from the field. And thats the what he was referring to... It was not that bad I cleaned the van out a week prior... But still took my tip money. Then he told me thee bad news

jimmyeatstage

Ive been coming here for years and never had a bad experience. Competitive prices and they always do an exceptional job on their washes. I love the people here too. The girl cashier was a tiny bit rude this last time I came but usually great service. I highly recommend this place