Tires Plus

Reviews 3

CA

Carazzy Brown

ABSOLUTE worst experience EVER. Not once but two times. It just amazes me, 1st time I ask about a slow leak tire that Im told by friends is most likely a leaking steam. They tell me $32 to fix, without hearing me out what the issue is, they wont give an explanation of what they are looking at or what they are fixing just "give me money and we will fix" Call discount tire, they fixed it for free (explaining that if its a soft stem they fix for free even though I didnt buy from them) If its a hard stem then the sensor is built in and could cost closer to $60 (mine they fixed for free) This time I call so I dont waste time (yet this is the closer shop to me making it more convenient) The manger was BEYOND rude to me. I call to find out what tires will cost, tell them the year and make and he rudely ask what tire size is on there now, I explain I just purchased the vehicle used and there are four different sizes what would he recommend ? He repeats himself in a VERY VERY demeaning tone "What size is currently on the vehicle". Well MR MANAGER, I am calling because I am uneducated and obviously DO NOT WANT what is currently on the vehicle (x4 different sizes) It was easy enough for me to look up another shop within miles and asked the SAME EXACT questions. The other shop expressed concern for my situation. Asked questions (do i take it offroad, how do I use the vehicle, is it mostly highway driving) They made it easy without talking down to me and making me feel uneducated (which I know i am not when it comes to tires) That is why I called a professional. What I know is Gary and Ray need some SERIOUS help in the customer service department. They may be experts in tires which is why I called. After being treated the way I was and being able to call another place and get AMAZING customer service and simple explanations I will NEVER send a single one of my customers their way, and I work in the Car Audio World. I get questions on where to send customers every other day. I will be taking my business elsewhere and sending EVERYONE elsewhere as well. They had two chances and both times I felt disrespected trying to give them my money. I NEVER do reviews as I have seen how it affects my business but people need to know. This place does NOT CARE ONE BIT about their customers. They are their to take your money and if you are not educated in what you need/want to buy, then that is on you.

AJ

AJ Quick

We read all the reviews, but Tires Plus was the only place open on Sunday that we could go to to get some new tires. Honestly this place isnt as bad as everyone says. Sure they charge a lot for some repair work, but thats the cost of not being able to do it yourself. Here is our experience. We selected our tires and got a free quote online. Unlike Discount Tire (closed on Sunday) the quote was all inclusive. All the fees minus taxes were given to us upfront. We made an appointment online and Tires Plus called and let us know they could see us earlier if we were available. We printed off a load of coupons from their website and brought our car in. Dropped the car off and went to run some errands. They called us in the middle and let us know that the rear brakes were shot and needed to be replaced. They said they would need to do rotors and pads. As with most of the reviews, this is what we were dreading, the bogus upsell opportunity. We declined the rear brake service and continued on with our day. A little later we were back and the car was ready. With the coupons we got a pretty good deal. 50% off the install, 25% off the tires, and $30 off an alignment. They showed us the inspection they did (included) and sure enough their measurements for the brakes were bad. Barely any pads left at all. The rotors however, were within spec and would not need to be replaced. Looking over the quote for the brakes was pretty bad. The part cost was fine, but the labor included about $300 in costs that was highly exaggerated. Things like brake fluid exchange, brake adjustment, even brake cleaning. This is where knowing a little bit of cars will help you save money. Well replace the pads ourselves and save $350. We wouldnt have known they were that bad without Tires Plus letting us know, so that was a good thing. In the end a good experience. Know a little bit about cars, know how to save, know where to spot a bogus fee... and youll do fine. Note: One little disappointing part. When we picked up the car, the hood was left unlatched. We noticed when we got home and fully closed it. However, it was very possible that driving on the highway could have caused the hood to come flying open. This is the second time this has happened to me at a Tires Plus location (first time was at the Arvada location). Double check that your hood is fully closed after any auto services anywhere!

RO

Rosco Goodboy

WARNING!!! This company has been the thorn in our side for years now. I purchased a multi oil change cards for my business and family. The cards are a little cheaper for an oil change than normal and I ended up getting 60 oil changes all together. Their policy is that you have to schedule an appointment a day before for an oil change or wait for an hour to 2 hours to be seen. They are unable to handle walk in service in a timely fashion. That being said, my wife and I both have gotten use to this and have scheduled at least 24 hours in advance for the slots they have open, we also schedule for early morning appointments to avoid "back-ups" that happen throughout the day. EVERY TIME that we have a scheduled appointment, it takes at least 1 hour to get the vehicle seen. 2 times they actually pulled the vehicle into the garage and just let it sit for an hour. Once the vehicle is pulled in it takes an additional 1.5 - 2 hours to change the oil. REALLY 1.5 - 2 hours to change the oil????? They treat everyone that I sent here (because of the pre-paid oil changes) the same way. It is an appointment for a reason! The first thing they ask is "you are just dropping the vehicle off, right?", like they are already expecting it to take awhile. We always go in there being hopeful that it would be a timely service, I usually have the infant, 3yr old and 7yr old with me and we are stuck in this little service waiting room for 2 hours. When paying for the oil change with the prepaid cards, the employees/owner, always read the card carefully like they were forged or made counterfeit and make us feel as though we are trying to scam their company. I wish that I had never pre paid for these oil changes and I have literally gave these away to avoid any further headaches from this company. Walmart is walk in and they do it immediately, we also have had the same experience with a couple other places. Please do not use this company, they just dont care about your time or money.

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