Firestone Complete Auto Care

13511 Huron St, Westminster, CO 80234, USA

Address:	13511 Huron St, Westminster, CO 80234, USA
Phone:	+1 303-515-7321
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 32

Reviews 7

Kota Rawrz

I will not be returning here! Ever....Never seen a place like this use a floor jack in the parking lot to put my tire on. Sat there for 3 hours and watched person after person pull into the lot, set up service in the lobby, sit down and wait and have their car serviced before me. After the extremely long wait to put one tire on, they came up to me to check me out and give me the key at which point I had not seen my car pulled into the bay. I asked if they had finished it all up and the manager looks at the person giving me my key asking if he had put my tire on at which point the employee said no.....I mean seriously, I come to have a tire put on my car and all they did was stick it on the rim and in the back of my car. At the point they proceed to pull my car up to the bay doors and changed it right there in the parking lot with a floor jack. 3 hours for something I could have pretty much done myself. The manager offered me nothing in the end asking what I thought he should do to improve my experience. Offered no refunds, no discounts, and chalked it up to a miscommunication which he said happens in this industry. 3 hours of my time for their miscommunication. Not even sure if they balanced the tire in the end... Ill be choosing a different location or perhaps just go to good year instead from now on. Not a place you want to go if you value your time or anything being done professionally. Not once in the entire process was my car pulled into a bay...I sure watched others being pulled in though.

Matthew Teuteberg

This was one of the best experiences I have ever had getting my car worked on. Recently, I need some work done on my car after getting tires and just to bring it in to see if any general maintenance needed to be done. I decided to bring my vehicle to a place in Aurora and also this Firestone on 136th and Huron because I heard good things about it. After inspections at both places I was impressed by my experience at Firestone. My car had an oil leak, and instead of using brake cleaner to clean my engine like the other place suggested, they used degreaser because they didn’t want to dry out and crack the plastic gaskets. Instead of taking an educated guess to start replacing parts of my engine to fix the gas leak, they offered a dye test to diagnose what is actually going on so I’d only have to get the work done that I needed. They did an alignment on my vehicle and I was pleased with the results because they showed the map before the alignment with the green, yellow, and red mixed in and the map after which was nearly all green. I appreciated the time the servicemen in the shop gave me. They answered all my questions and took the time to explain everything to me. Thank-you to shop manager Joel, assistant manager Justin and Dylan and JJ for helping me get my older Honda Civic tuned up and ready to use for many more miles. I now know why you are the busiest Firestone in the state and why your customers stay loyal for the life of their vehicles.

Sean Christie

Do not go here! Horrible workmanship. Brought in my truck to fix the tail lights, and the truck was running rough. Came to pick her up a week later and she ran worst than before, and the lights still didnt work. After spending 400 on anything but the problem and hardwired my tail lights together, AND CUTTING MY TRAILER LIGHTS ADAPTER OFF, I finally found the time to figure out the problems myself. Just a bad light switch, and bad wires. 50 dollar fix, still paying off the 400 I owe Firestone for their workmanship of absolutely nothing. Oh they also told me that they dont make brake switches for my year truck anymore, little do they know, the one in the truck was the new one that I bought at the store brand new. Exactly the same. Then continue to tell me that its harder to work on older trucks like mine because of the year. Not sure these guys are even qualified.

Kim Downes

This place is terrible! I spent over $700.00 on new tires less than 2 weeks ago. Since then, I have had to bring my vehicle in on 4 different occasions due to my TPS sensor light coming on, on top of having to put air in my tires every day. Each time I bring my car in, they tell me its just due to the cold weather and they do nothing more than put additional air in the tires. Today is my final straw, after driving to work in the crap weather, my sensor came on and is now rapidly blinking at me. I called them again and they said they will just need to fill the tires up with more air. I have had it! This is supposed to be a company who knows about tires but they arent fixing the problem and either dont know how or are enjoying making me miserable. Now its time to contact the District Manager.

Briana Sinn

After having gotten tires from Discount that did not even last until the warranty and they wouldnt even patch a tire when it got a nail, we wanted quality service and quality product. We went to Big O and they didnt have the tires we wanted and wanted to charge us astronomically high for the tires they did have. We came to Firestone to see what type of package they could offer us. Their prices are reasonable and I was highly thrilled with the customer service. We doubted they would get the car done same day due to it being half way through a day before a holiday and yet it was done same day. The checkout process took my fiance a little while and to compensate for it they gave us a free oil change.

Kitty Star

Extreamly fast!! And very high quality parts and they do a very good job. I have owned my own mechanics shop and I have been doing mechanics for 28 years! Rite now where I live I do not have a garage so I have them do some work and it was flawless and fast! Not to mention tbey charged me exactly what my own estimate was. I said to myself I am not paying any more then the set amount I estimated myself I am a professional at mechanics. They gave me their price it was the exact same estimate i all ready gave myself. I highly recomend them I have never been to a more honest, faster, or as high quality of a mechanics shop in my life besides the one I owned.

Ryan Brown

Excellent Service and crew. Have Dealt with these guys for years -some staff has come from other locations - Joe and Joseph and the rest of you crew are the best of the best. Its nice to be able to still count on a well located shop for maintenance and service as good or better than you find at the dealer. Personal service with the backing of the Firestone name. The only issue is the shop is extremely busy as other people realize how good they are - not a problem though as they are as efficient and professional / courteous as possible.