Marco Island Cable
| Address: | 860 Bald Eagle Dr Unit #1 3414, Marco Island, FL 34145, USA |
| Phone: | +1 239-642-4545 |
| Site: | marcocable.com |
| Rating: | 1.3 |
Location
Photos 1
Reviews 9
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Louis DaPrato
Unreliable service, outdated and low quality equipment, incompetent customer service and tech support employees. Need I say more?... I was forced into using MICs services because my condominium association chose to switch our community package from Comcast to MIC for a slightly lower rate. Unfortunately we have gone from about one outage per year with Comcast to ONE OUTAGE PER WEEK WITH MIC! Outages are just the start of my headaches with MIC... Internet: expect outages about once a week, higher latency, and lower bandwidth, especially during peak hours. TV: box options are very limited and have poor, outdated features. Expect TV services akin to that of Comcast 10+ years ago! Customer service: During an outage wait times can easily reach 30 minutes or longer. When you finally reach someone they may have no idea what is going on. In my experience about 50% of the time the person who answered was either simply unable to help me or gave me the wrong information. More than once I knew the person I was speaking with did not know what they were talking about. Ive found it easiest to keep hanging up and calling back until I can get someone competent enough to help. My worst experience: My internet stopped working, pretty common, but I called anyways. After about 30 minutes of troubleshooting I was told my modem had gone bad and I would need to purchase a new one. However, from the information I could see in my modems logs I could tell the problem was not my modem, the issue had to be on MICs end, but they insisted it was not. I kept calling back until I got an employee who told me the problem was my account had been suspended for lack of payment! This didnt make any sense as I always pay my bills on time. Eventually we determined MIC had been sending my bill to the wrong address. Glad I didnt go to the trouble of purchasing a new modem only to find out MIC couldnt figure out they suspended my account because they were sending my bill to the wrong address. Completely unacceptable incompetence!
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justsignin10
One of the WORST companies you will ever have the ultimate displeasure to deal with. Scheduling a tech to come out and troubleshoot an issue with either your TV or Internet service will most certainly be an exercise in extreme patience. If - and its challenging enough - you happen to get a tech to come out to your place - he or she will most likely just pop in any time at their convenience even though you have specifically taken the effort to make clear which four-hour appointment window you would prefer (e.g., the AM or PM four-hour appointment window). On more than one occasion, a tech just merely popped-in THREE HOURS EARLIER than the scheduled afternoon window previously arranged. Answering the door half-asleep (I work during the evening) and in your favorite superhero underwear (oh yeah, theres more than one... ;-)) presents an awkward beginning to say the least. Good luck to all those trapped in the nightmarish purgatory of living in a community that has locked their residents into a contract with this company... Ahhh, the joys of a community government that dictates a "one-size fits all" prescription to its residents! Lol...! Sorry, no more Kool-aid for this superhero commando... Im all stocked up, thanks.
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Elaine Hebshie
This is the first time I have ever written a review and I am certainly not the type of person who wants to give negative advise, NU Vu which is the cable company under Marco Island Cable, is absolutely terrible!!!! If I could, I would drop them immediately! They contracted with our community and members were not given the chance or had any input in the decision to bring in NuVu. Everything about this company is a problem, service and even paying your bill. They do not have updated epuiptment to compete with larger companies and I have been on line for l solid hour in order to pay my bill ( which included a call for assistance, which did not get any results). I cannot imagine a company in this day and age never mind a cable company that does not have a designated site to pay your bill. The information is not even on their Home Page, Marco Island Cable.
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Ron Tornambe
Firstly, Marco Island Cable does not have a proper channel guide. To find a program you wish to watch, you press "12" and a list of programs is displayed. This is a serial list that starts a a random program. It displays shows for 1/12 hours per line. You cannot scroll or pause or backspace this list; It can take server minutes to find a show you are looking for. Worst of all they force you to listen to obnoxious advertising while you are waiting the show you wish to watch. The broadband is slower than most all I have used and and interruptions are experiences often that cause your streaming video to reload repeatedly. Avoid Marco Island Cable.
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Sarah Brannon
Changing bills, billing mistakes, unreliable service - you get what you pay for. I would rather pay triple what I pay or more just to have internet I can actually use. Also billing mistakes that have been an issue for over a year. I have been repeatedly overcharged then credited. What a joke these people are, they definitely do not value the customer. Nor do they have a clue as to what they are doing. I was told that they could not make my internet reliable by their repairman. He simply stated the antenna in our building wasnt strong enough and that there was nothing he could do about the couple hours of the day when I wasnt able to get online.
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Dave Pritchard
As a new subscriber--seeking internet--I attempted to connect two of Marco Island cables modems to my condos cable outlet. Neither functioned. After returning the second modem to them--for credit--I drove up to "Best Buy" (Naples) and bought a basic modem from them. Connected immediately with no problem. I have given up trying to call Marco Island cable. Completely agree with other reports. Held for (20) minutes--twice--listening to the most annoying music--nobody ever answered. By driving to their office, on Park Street, and dealing with them face-to-face, I was treated quite well. (Except for the crappy quality of their modems).
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Jim Mulligan
Had service to the house and told that there was noise in the line and they would call to schedule a line check. But if I dint hear anything in a week to call them. Two days later I determined the problem was DEFINATELY the box. So I called and wanted a new box, they said they would check and see if the Marco store was open on Saturday. Of course it was , just run over and swap out the box Im told, So I drive to the location they told me and (your right) no Saturday service. I honestly dont think that could try any harder to provide POOR service for that they get a five star rating.
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Jason Elliott
Absolutely terrible! I have unstable connection, phone lines are always down, outages all the time. On average I maintain around 2.5 Mbs Down, and 1 Mbs up during peak hours. I used to have Comcast, and even though they had their issues, they were by far superior to MIC (Nuvu) which I am forced to have due to my Homeowners Association. Not to mention there back-end is terrible, hardly any options for on-demand, if its actually working, and 0, that is zero options for HD programming when watching anything through on-demand interface. DON"T USE THEM!
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Russ Hettinger
Cable drops out. Internet drops out 5-8 times a day and into the night. They try to blame it on everything else when you call. I have been on hold for over 35 minutes now just to see if they recommend a specific modem. This is the WORST cable company I have ever had. Unfortunately I live in a high rise condo and cannot put a dish on the balcony or I would be out there installing it myself. Worst cable. Worst customer service. This is that sketchy cable company from the Bahamas. Prior to them buying MIC it wasnt nearly as bad.