Summit Broadband
| Address: | 2367 Vanderbilt Beach Rd, Naples, FL 34109, USA |
| Phone: | +1 407-996-8900 |
| Site: | summit-broadband.com |
| Rating: | 2.1 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed |
Location
Photos 4
Reviews 8
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Kurt Kuhn
It is clear that this company takes advantage of Floridas senior citizens and I believe the majority of their business is through Home Owners Associations. They makes deals with HOA as I cannot imagine that anyone would choose to work with such a misrable company. The "broadband internet" service is reminiscent of the days of the dial up 56k modem. If you call to complain about poor internet service they tell the caller they can come to check it out but if they dont find a problem they charge you $65. I am sure no one is surprised to learn that the tech never seems to find a problem but is very skilled at billing for the service charge. My mother called because her internet service was not working. The person on the phone scared her with the threat of a service charge and told her instead to go investigate the line to make sure it was not cut, long story short she ended up in the hospital after falling while trying to locate the cable line. Its a shame that Summit cannot do the right thing and provide a decent service for the userous fee they charge. I suppose the kick backs they pay to the sleezebags on the various Naples HOAs will keep them in business. If you have Scummit Broadband I suggest you complain and complain often to your HOA!.Hopefully someday they will do the right thing but I am sure that when 5G WIRELESS internet comes out they will be out of business! I hope their management team rots in hell for the scam they are running on the fine people of Southwest Florida!
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Ri Ba
This company is by far the worst cable company I have ever dealt with, and thats impressive when you think how rotten Time Warner Cable up North is as well as Comcast is down in Naples. Summit or as my family calls it, Someshit, is the biggest joke in the world. I pay on for HD and receivers throughout our home, on top of what the HOA provides. With that being said, I cannot even tell you when the last time all of the boxes worked properly, at the same time. When you call for Technical Support and they send a technician, they send some of the most uneducated, illiterate people I have ever met. They cant fix anything and then you are told "Well, we are doing an upgrade so that should fix it" Fantastic! We were supposed to have been upgraded at my community TWO MONTHS ago. Was supposed to be upgraded yesterday, that didnt happen either, and they didnt have the common courtesy to even call to say they were not going to make the appointment until well after the appointment time had come and gone. Its very hard to find a positive thing to say about Someshit. Their technicians sit in their trucks and chain smoke between visits, stinking up your home, as well as the community. When you call to ask for some sort of compensation for not having working services, they offer a few bucks off and tell you they cant do anything. This company is the biggest bag of assholes in Southwest Florida and I dream for when I move and can have Comcast back.
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J Fields
Look, Ive had Summit for almost a year now and, frankly, I dont understand all the negative comments. I call Tech Support of Customer Service and my calls are answered with very little waiting time. When Ive needed Tech Support, we had great Techs out to address the issue. We live in a neighborhood where the HOAs own the fiber optic to each home and Summit provides Internet, Phone and Cable Television. We chose to only use the Internet and Phone services because we are Football Fans and wanted better programming so we went with Direct TV for that purpose. All I know is that Summit has been fantastic for the services we use and I wouldnt hesitate to recommend them to anyone. Maybe those complaining ought to look at how Summit is "fed"/connected to their homes? If the way your services are fed are flawed, then everyone would have the experience you all are describing.
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Michael Weaver
We moved our office and cancelled service because Summit could not install phone and internet service at our new office in a timely fashion. We allowed 30 days and it became apparent that it would take at least another few months to be connected. Suffice it to say that no company can be without phone or internet for months. Now they refuse to release us from our contract and want approx $4800 in cancellation fees! We only cancelled because we cant wait months for their install! Our attorney is handling the matter but we believe that it is not acceptable to require a customer to keep service if they have to wait for months to have the new location connected. Many utility and service providers have a provision allowing a customer to cancel due to relocation. It is not our problem where there cables are located and when they can schedule crews.
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John Silverfield
Ill be honest. It wasnt my choice to switch from Comcast (who by the way was THE WORST). My association switched to Summit and I had never heard of them. No one told me this occurred but long story short I had been paying for Comcast for months only to find out it wouldnt work and didnt work for those months. I was skeptical and scared but I had no choice, it was Summit or nothing. Shockingly, they sent out two techs who set up my HD, cable in my home office, Internet (and even my wifi network) in under an hour with no hassle. They also set up all of my remotes and programmed them with my various TVs. I was floored by their competency and how nice they were. They did such a good job I tipped them. Still in shock based on how much misery and total hell Comcast put me through.
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Klaus Springfield
Best internet provider yet. Standard internet service at 100kbps is outstanding. Upgraded to up/down 250bps for $10/mo.. fantastic. Ive had the service for about three months now and it has been much more reliable than Comcast "Blast" 80kbps was in the old house. The people who answer the tech phones in Orlando are knowledgeable and understanding. I never spoke to people who could answer my questions as expertly at Comcast. Installation technicians were first rate. I cant believe I see bad reviews for the service or technical personnel here. The business office is another thing, entirely. They are rude and condescending. But, as long as the internet and TV keep working the way they do, Ill not complain too loudly!
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Kathy Bretz
Horrible experience. Customer service is non-existent. On Demand features dont work. Choose On Demand TV and get a blank screen and sometimes a voice. Choose On Demand Movies and just get a blank screen. Calling customer support / technical service and waited over an hour, with no one answering. This is the worst cable company I have ever experience. Makes Comcast look like a superior alternative. And I had Comcast originally, but our town home community made the decision to go with Summit Broadband replacing Comcast. What a profound mistake!!!!!
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Kathi Pitts
Our neighborhood association voted to switch to this company & cable is included with our monthly HOA. Not happy at all with service! And were only down here part time! Freezes regularly for long periods...glitches continually...Hate to give bad reviews & would typically not take the time but enough is enough. Yet again we were midway through a movie & everything froze. Not even one channel is working. Just a sorry notice saying, "Temporarily off air. Check back later..." We are not paying for "Check back later..." we are paying for consistent viewing!
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