Bright House Networks

Reviews 3

SA

sandra johnson

I live in central Florida and have had Brighthouse services for many years and for many years, Brighthouse has been a terrible provider. Unfortunately there isnt another provider in my area and if there was I would switch. For the past month or more, my Internet service has been a problem. It is intermittently slow and many times it simply wont connect. Or when it does connect it will disconnect. I have tried unplugging the modem and plugging it back in and I have reported the issues to customer service. Every time I report it they of course send a tech out. Last week a technician came over and checked everything. He then went out to a pole which is across the street, climbed up to the top and was there for about 15-20 minutes. He told me the issue is at the pole and not at the house. He said the problem effects my neighbors too and the problem could be further on down the line. The tech said he would report the issue to the maintenance department. This was a few days before the 4th of July weekend. Over the holiday weekend the connection got worse. I was unable to connect to the Internet for quite a while and when it finally connected it was very slow. I called Brighthouse and reported this once again. This time I was told that a supervisor would come out and look at the problem. Yesterday someone from Brighthouse showed up but he isnt a supervisor. I explained that someone else had just been out here the previous week and said he would report the issue to maintenance. The tech that was here yesterday told me there was nothing he could do either other than report the problem to maintenance. I feel like I am stuck in a loop in the Twilight Zone. I report problems, techs come out, they report the issue to maintenance and nothing gets fixed. Why isnt this issue getting fixed? Why isnt maintenance repairing the problem? I am on a fixed income and am paying over $136.00 for cable TV, a land line and Internet service. I am not receiving the services that I pay for. Brighthouse prides itself on being fast, reliable, dependable, blah blah blah but they arent. They cant keep the system in working order. Why is that? To make things worse, I go to the Brighthouse website and it asks for my location. I tried to type in my zip code but nothing happens. I tried to refresh the page but again, nothing happens. I want to send Brighthouse an email but cant. Not even their website works! I just read a review on here: "Its funny, I read reviews about service companies and they are almost ALWAYS negative. I assume that most people that rate these services low are because they did not pay their bill and are suspended. BrightHouse internet has been WONDERFUL to me AND I just upgraded to the Echo system. Great new technology for a smaller internet company. Prices are high but that is because we live in America, compared to other internet companies the price is great.Tips to all the negative reviewers... Pay your bill and you wont have to call customer support and get "Bad customer service" because the associate wont reinstate your service without a payment." I have news for you, I pay my bill on time every month and have been doing it for many years. I am sure there are more people who pay their bill than not and for you to write such a narrow-minded post is just ignorant. We get poor quality cable service whether our bill is paid or not. Do you actually believe that Brighthouse magically does something to a persons cable service when customer service sees that they are behind in their cable bill? So stupid.

DA

Dan Rich

Wish I could give them 0 stars. Where do I even begin, the service in my apartment has been spotty and insufficient since Day 1 (Ive been there for about 2 years now). Ive had at least 5 technicians out to my place and not one of them was able to fix the issues. The best response I received from a technician was: "The wiring at the box downstairs is way too messed up, and unfortunately since this is one apartment complex out of hundreds we deal with on a daily basis its not realistic or cost effective to think anyone will come out and remedy this." Great PR. Example Number 2. I just got off the phone with a "Kimmey" from Spectrum as a result of being incorrectly billed on an old bank account after logging in and changing my account details far before the one calendar month that Spectrum recommends. Failing to recognize any wrongdoing by Spectrum, Kimmey did not want to hear me out or resolve the issue and instead began inferring that Ive lied and that their errors were actually a result of my actions. Little did Kimmey know, I keep all records and was able to point out her flawed reasoning and explain to her that the errors were the result of improper and poorly organized billing practices by Spectrum. At the end of the call the resolution for Spectrum was as follows: "We can issue you a refund ticket, but its probably best for you to deal with your bank on this one." My bank? Did they incorrectly and illegally charge me? Is this their problem? Nope These are merely two examples of why you should watch paint dry instead of getting Spectrum cable and/or Internet. Not only is the service below average and way overpriced, they also fail to remedy their errors and place blame on others. In an era where cable companies should be fighting for our business as Netflix, Hulu, PlayStation View and numerous other providers burst onto the scene -- Spectrum is complacent in being mediocre and treating its customers like crap. One customer leaving such a big company means nothing to them, which is sad; however, I plan to tell all my friends, family, co-workers and anyone who will listen just how crappy Spectrum is. Maybe that will finally get their attention.

VA

Valerie Clark

Every year the service gets worse, yet more expensive. I really wish I had an alternative to having Bright House for my internet service. I dont even dare try to get phone or tv with them - its way out of my price range!! My internet service goes out once a day and I have to call them to reset it. Once a year they have to come replace the cable outside because its managed to work its way up through the soil and sits on top of the ground and somehow gets a short in it. We tell them every year to bury it deeper, but they never do. At least the service call doesnt cost. They replaced our modem with a more heavy duty one. We didnt know they were going to charge us ANOTHER $4 for what is supposed to be, but isnt, a better modem. If you have a choice, I suggest going with a different company!! I am editing this because I read some other reviews. It appears that I am not the only one in Polk County, FL who has serious issues with BrightHouse. My parents are fortunate enough to have Verizon, but I dont live in an area where Verizon is offered. BrightHouse is our only option here and they price their services so high because they know we have no other choice. We have lived in the same house for 4 years now. We signed on, when we moved in, for $19/mo and now pay $41 a month. We were paying $37 a month until a few weeks ago when they came out and replaced that modem and now charge us the extra for this new modem. The service hasnt changed. I saw one person who gave them 5 stars who seems to think all of us who have given them one or two stars are complaining because they shut off our service for non payment. My service has NEVER been shut off for non payment. That is not the reason Ive lost service over and over again with them. Im glad some people have had good service, but that doesnt give you the right to judge the rest of us thinking we dont pay for our service and its our faults Bright House sucks for us!!

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