Bright House Networks

Reviews 6

NI

Nicole Moon

30-60 days of service to date, and this has been my experience: First, the installer began winking at me as he walked into my home. Then after I informed him that there was no attic space, hence the cables would have to run from the outside of the house, he began walking toward the back of the house and then opened a closet door without my permission. Later, as he was installing the cable and showing me how it was to be positioned he placed his bird finger on the cable and continued to say look, look, this is how it would be. After about 5 hours of work in/out of my home, he plugged my wireless box in place, however claimed he was not able to touch it, hence Brighthouse installers/employees are not able to make sure the router fully works before leaving the home. Within the first week, numerous channels were not active. I contacted customer service, and after waiting on hold, providing my information, and having the call partially handled, the call supposedly dropped. Even though they have your contact number, they dont call back. The channels were uploaded for a few days, then disappeared again. I called customer service again. They stated that they would reboot the system again to have the channels sent to my boxes. After another phone call, the boxes were not reset, and now a customer rep was scheduled to service my home. My home was serviced, and the boxes were replaced. Next, internet service. For the most part its worked, spotty at times, however on 8/7/12 the service was interrupted over 5 times-closer to 10. The service would start, then stop, then not reset. It continued for approximately an hour plus. I contacted customer service, and was on hold for 44 minutes. The agent told me to unplug the modem, found there to be a weak signal, and then the call supposedly dropped again with no call back. Thus far, I rate Brighthouse service to be at an all time low.

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B

B Spilk

I wish I could leave multiple 1-star reviews for each craptastic experience Ive had, but whats the point? Their rating is already so low, and its not like theyre gonna do anything about it! But for the purpose of venting, heres my most recent experience: Crappy DVR hard drive shorts at random, so I can no longer access my shows. I call, and only after an hour of sending signals do they decide to send a tech the next day. Finally, and by the way, I also need *another* crappy DVR box for my bedroom since they have switched to all-digital like a billion years too late. This means I have to make a SEPARATE appointment, for the same time-block, on the same day. Next day, get the requisite call that the tech will be late. Okay, which tech? They dont know, but someone will be here around 4:30. FINE, AWESOME. Tech shows up at 3:15. Has a DVR, and no idea which appointment hes supposed to be servicing. Doesnt matter, because the brand new DVR he has doesnt work. So he gets a second DVR, which works but is a 6-channel, which I dont have an upgrade for. So now we have no DVRs-- and naturally, the second tech that was supposed to come has been cancelled. So the tech has to drive all the way back to his shop to get me two OTHER new DVRs. I completely understand why these guys act like jerks-- they have to put up with just as more or more crap from Brighthouse than us customers do!

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LY

LYNN LAWRENCE

For several months, I could not watch the TV in my bedroom because it would freeze about 50 times in a 20 min period. They sent repairman after repairman out. Finally, they replaced a cable and it was fixed. I called to complain. I also wanted to add HBO but the customer service person told me I already had HBO but it was not activated. No additional charge was He also stated that they would give me credit for the months that I was not able to watch the TV in the bedroom. When I got my bill, they charged extra for the HBO (showing that I was lied to) and there was no credit for not being able to watch the bedroom TV. When I called today, an idiot name Helena refused to listen to me, she just kept going over the charges she could see on the computer screen. She refused to let me talk to a supervisor and put me on hold for several minutes. I finally just cancelled the HBO and Movie Pass for Spanish channels which I never ordered in the first place. Bright House are liars and I cant wait for find another provider. The customer service idiots are not even in this country and dont speak decent English. If I provided this kind of service and lied to my customers, I would be fired.

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VA

Vanessa

At 8:5pm I called to request a statement be email to me, I had never recieved a statement before and my payment was due on the 12 of Jan. I spoke with 6 reps. One which was a manager, Alex and finally Damina from IT. The 1st rep sent statement via mail however if he were to be listening he would have know I needed it tomorrow for a rental car. so he suggest we login into account. I asked him to help so he did However temp password wasnt working. I called back lady tried to help and resent password, I never recieved email. I called back and was told no email can be sent to Gmail account with a brighthouse password only brighthouse email address, i was told his by rep and manager. finally manager escalates issue to level 3 after almost 2 hrs I finally get some real help. Damina listen and 1st question was what I was using to log in and suggest in use laptop instead of smart phone. sure enough it work, thanks Damina from IT. I got off the phone with a statement to view/print @ 11:17pm. honestly I feel as those I should be compensated in some way.

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EZ

Ezra Harris

I have a brighthouse stub outside my house, so I was a tiny bit miffed when they said they needed three days to enter the address into their system to sign me up for services. They promised to call back and three days later, when they didnt, I did and was told that I wasnt in the system and would have to wait 3 days again. Great, np. I schedule for a Saturday 8 days after my system entry date and I confirm the time. Saturday rolls around and my window passes, I call in and they tell me that I am scheduled for sunday, when I cant possibly be there! Lady on the phone essentially relays the message :"tough". I tell her that they should try and fit me in for their mistakes but nope. Earliest I can have service is wednesday, when Im working again. Brighthouse is an oligopoly in my neighborhood. I have no choice for Internet service. This needs to change. They dont feel the need to compete for my loyalty and they gouge us on prices. Im sick of you guys and now I will just go without. This isnt what America is about.

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RY

RYO FUYUMI

I took 2 days off just for them to transfer the internet to the new house I a moved they showed after 6 hour of the appointed time, the tech guy was so rude, cursing, telling me how he want to go home and he is here fixing some internet in the end he didnt fix it saying that he will come back tomorrow since it was 9Pm at night which mean I had to take another day off and still they havent showed up . Their internet sucks I have a 75 Mbps and it still keep dropping. TV froze so many times and phone dont have the best signal. When you called to fix it they take about 50 years to fix or you just rage quit and stay with the bad service. My advice to you is if you can afford a better service that value the customer. Take it! but Bright House is just a no no. I would of take FIOS or Comcast but the apartment I am at dont allow those service provider thats why I am stuck with Bright house Network

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