Time Warner Cable

4346 Belden Village St NW, Canton, OH 44718, USA

Address:	4346 Belden Village St NW, Canton, OH 44718, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 12–5PM

Location

Photos 19

Reviews 7

Christopher McGuire

For a case study in Why Monopolies are Bad, become a Time Warner customer. I went to this retail location because the TWC customer service 800 number is terribly rude and not at all helpful. Imagine my surprise when it seems the entire company is this way, even to a customers face. Like a cell phone store, you have to sign in at a computer (tablet) at the door, while all the staff (with no other customers in the store) ignore the fact that you are there. After I was through signing in, I waited around while the employees continued their conversation. After a minute or two one employee reluctantly broke away from the conversation, walked past me without a word to another computer, apparently to acknowledge she was helping me and to see my name. (Note to Time Warner: STOP USING CUSTOMERS FIRST NAMES!!). When explaining what my service issue was, she interrupted me to tell me that I didnt have that service (I dont?....Why do I pay for it?...Why was that the selling point for my buying your terrible cable service when all I wanted was HSIA?....Why does a customer service rep at a TWC retail store not know the basic features of their CURRENT packages?...Seriously, how can you not know that on demand is part of my package?...Why do I pay TWC for the privilege of dealing with you?) Another employee had to correct her, that yes indeed I was correct in what my plan included. After huffing at me when she was corrected, she told me I most likely had a bad box and I should bring it to them. (Hey TWC, your junk service is overly expensive...please explain to me why Im doing your leg work? Send me the stupid box!). If you have any other viable options in your area, do not think of using Time Warner. Hey AT&T, upgrade your HSIA speed P L E A S E!!!

Vanessa Ko

This is my experience with installation and customer service: Called for installation, 1st available appt is 14 days from now 10am -12pm --> took A half day off and waited for the tech who had never showed up --> 1 pm, received a call from the tech telling me that he is in the wrong state and I have to call TW to fix that ---> spent an hour on the phone, got my address changed, they dont have another appt until a week later --> one wk later, receieved a call from the tech and said I didnt answer the door --> found out that once again he has the wrong house number --> both the tech and I called TW and got the address changed and got Internet installed, but it was 2.5 hours after the promised appt time. A customer service representative promised to waive the installation fee. 3 weeks later, I found out that they charged me for installation fee. Contacted customer service again, the response I got was that they do not have a record saying they would waive the fee ---> angrily, I paid. My experience with the Internet: There were approximately 5 days that I did not have internet service in the past 6 months ( I called TW 2 times, the reason I was given was maintainence, with no ETA) The speed of Internet is often much much slower than what is promised by the Internet package advertisement.

Larissa Tersigni

Hate is a strong word.... but I have never hated a company more than TW. Im not sure where to begin I have had so many issues with my bill never being correct then you call in they claim to fix it and they charges are right there on the next bill. Their promo deal is bs 89.99, then it goes to 159.99 and when you try to back out of it they claim internet alone would cost you 122. Every time I call to fix an issue, per our phone conversation its fixed. As soon as 24 hrs pass by same issues and when I call in again, that person tells me the person before did not do what I just explained he did. I am sick of it, always transferring you to someone else to bullshit you and try to sign you up for services you never asked for. Now I am trying to close my account and I cant even do that! They keep talking their bs and not listening to me, I WANT TO CLOSE MY ACCOUNT!!! So now Monday morning I am going to drive to a TW location to do it in person.

Rich Smith

Never a good experience with twc. I have phone, cable and internet and look forward to the day when i can afford better options since its a requirement here to have the internet. The modem/router combo shuts down almost daily, even though we just replaced that a month ago (3rd box since last summer), now the cable box is going again....that one been switched twice, my voicemail only works half the time and only displays the info on tv sometimes. They credited my bill once an entire bill cause we had a box for a year that wasnt working properly and my husband noticed a new light suddenly lit up on it. So we went up therr and called them on it, and they tried to backtalk it, but we were adamant and they finally credited us about 89.00$. I know ppl with AT&T....never u ave these issues. I would try them, but. .....not in my area yet, sadly. I would say go somewhere, ANYWHERE, but twc!

Ryan Peck

I have had my share of problems with TWC but it was in years past. My biggest complaint was price of service. I downgraded to internet only & use a over the top service. You have no monthly cap on data usage like AT&T which is a plus. The biggest thing is TWC treats its employees like crap. They are on a zip tone which means they get call after call after call. Dealing with pissed off subs over and over and over. If you hang up because you dont like the answer the rep gave you or you loose the call & you call back. That rep gets a negative score. They are suppose to solve your problem first call. If you loose the call, the rep has to be on top of the phone to call you back or they get another call and they are stuck. You have to know how to deal with them & I dont mean calling in and acting like a dick.

Gene Myers

We signed up for an $89.00 program. Just got first bill for $199.00. They charged me $50 for free instillation and the man who came said he was to charge the $50 and my wife gave him my credit card. He charged over $120.00 for new whole house instillation and TW charges an additional $50 for the free instillation. In fact this house is only five years old and when built we had cable ran to EVERY room then. When the service man came he handed me the DVR and modem and we hooked it up in five minutes. All he did was give me the password and user name. He was gone in 10 minutes. These people are (in my opinion) thieves .

car guy

Glennis was an Absolute breath of fresh air after a stressful process of previous changes and Im am so Thankful for her today ! Made my day and experience a positive one !! The entire staff is doing as good as can be expected when changing companies and procedures . But she rose above the negativity and stresses of today and really was so confident , knowledgeable and determined to resolve all concerns to satisfy her clients !! Thank You !! I must add Marvin was fun , helpful and happy as well . I always say "positive energy equals positive outcomes" and that sure rang true today , thanks guys !!