Cox Solutions Store

Address:	12221 Plaza Dr, Parma, OH 44130, USA
Phone:	+1 216-712-4500
Site:	locations.cox.com
Rating:	2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed

Location

Photos 34

Reviews 5

Muxacb C

First off I would like to recognize cox as being one of the best consumer internet providers in the area. Cox not only has increased bandwidth caps but they have also consistently been increasing speeds sooner than the competition. Reading many of the reviews I can only make some general assumptions of the various reasons people may be having issues. If you are not getting your provided stated internet speed there can be various causes for this depending on the speed you have. More than likely its your own personal hardware that is to blame in my experience. For instance if you are running on wifi in an area with overlapping channels or an old router that cannot handle the load of multiple devices you will not receive your speed or get anywhere close to it. Remember co channels are your best friend specifically 1,6 and 11. Overlapping channels are similar to a family gathering with people shouting over one another. Co channels allow wifi connections to take turns talking. If your modem is constantly rebooting it is most likely a problem with heat or the modem itself and should be exchanged just like you would exchange any new tech purchase if it was not working. If you are connected through Ethernet and you cannot get your speed and you say have cox ultimate you probably dont have a gigabit ethernet port on your computer and or router and may only have a 100mbit port. Also you might have old ethernet cables that need to be upgraded to pass up the 100mbit barrier that many older cables have that only allow them to move at close to 11MB/s max. I love my Cox service and I have never had anything but my guaranteed speeds for over 10 plus years as a residential customer. The only time I have not was when my line went down. My suggestion to everyone that before writing such negative reviews is to do some research and find out the specifications of your hardware. See if your old computer, modem or router is holding you back before pointing the finger at cox many a time I have had to upgrade hardware to handle higher speeds. However, since the introduction of data caps I have to change my rating to a one since data caps only hurt us end users. Especially in regards to 4k content and adopting of new technologies that will use more data.

Sonny Rhyne

Terrible Customer Service. Warning services are not as advertised. I recently switched to Cox from another ISP. I purchased the Flex package which came with 50Mbs of internet, basic channels and some movie channels for 69.99. I was consistently only pulling 20Mbs on speedtests. I called and they apologized and said they would send a tech. Tech came (late), he replaced the modem, ran speed test and couldnt pull anything above 20Mbs and then said he couldnt fix the problem that he would have to talk to the engineers. 2 weeks went by, no communication. Received an email survey asking if tech had fixed my problem and I said the tech was unable to fix my problem and I had received no further communication from anyone. Received a voice mail from a customer service rep and when I returned his call I never received a call back. So after 40 days of terrible internet speeds, resetting my modem 1-3 times a day, I called to cancel and had a terrible experience 30 minutes on the phone with 3 different reps (last one Emily) was rude and kept telling me that it was my fault that I wasnt pulling the faster speeds because I needed to buy or rent their combination modem/router in order to get 50Mbs. When I asked why it didnt say that on the website she said that it did, when I went to the website and read the terms and conditions of the package and it wasnt there she said it was in a different location on the website (under equipment). Took me a long time to cancel because she kept telling me that I just needed to buy or rent their equipment and that it is obvious from their website that I need that to get 50Mbs. Finally, after 30 minutes she agrees to cancel. In all of this, no one apologized, no one even acted like they wanted to keep me as a customer. Thats my experience. Hope yours is better.

Tina Maria

Warning. The internet services "are not available" or "busy almost all the time." I dont recommend this company for any internet services at all. I have my BS in Information Technology. For the past 2 months I have called to complain about "no internet services." I keep getting error messages "Network Busy, Network Unavailable." I called and even spoke to technical support on 11/14/2014. They even admitted that they are not getting any signal for my services. They would not, again they would not send out a tech. Keeping in mind I have been paying 59.00 per month and not getting hardly any internet services. My account is paid in advance. It is throughout the day and evening. They told me the only thing I could do is pay more money to get the highest internet speed. My question is, COX WHY BOTHER OFFERING ANY INTERNET SERVICES IF YOU AND YOUR STAFF ADMIT, AGAIN ADMIT, THAT CUSTOMERS CANNOT GET INTERNET FOR 59.00? How is this not unethical and misleading to the public? Needless to say I will be writing many letters and sending snap shots of my errors to hold Cox accountable. I tested the services with different laptops and internet browsers. I have reset the cox box so many times. It doesnt make any difference. Cox just doesnt want to be accountable. I will be asking for at least 2 months of refunds. Again, I will be sending in my snap shots to prove my review. Cox will not respond to taking my payments and not providing me with reliable internet services. I gave them 2 opportunities. Do Not get the internet services whatever you do.

Nate Patterson

This review is to serve as a warning to anyone who is considering picking Cox as their service provider. Do not choose Cox as your cable, or internet service provider. There are better service providers in the area. Their service is unreliable, and constantly goes out. There are many of us, within my neighborhood, who are about to jump ship and switch service providers, because we are fed up with their terrible service that costs us a premium price. Many times that I have contacted Cox about issues concerning my internet speed, an outage, or cable, no matter how polite I am, I have been met with condescension, rudeness, and hostility. The few times that I have had a good customer service experience, theyve only temporarily solved whatever issue I was having, because, again, their service is unreliable, and tends to flake out three times a week. The equipment they provide customers, such as, cable boxes, and modems, are often outdated and faulty. They charge an outrageous price for service packages that include less of what you want, and a lot of fluff in between. Lastly, theyre also notorious for raising their rates without telling customers, leaving us with a beefy bill that has to be disputed at least twice a year. Please, for your own sake, pick a different service provider.

Brian Schweitzer

If I could rate them below Poor, I would. The TV service is okay, but my modem constantly needs to be booted. I have had new ones installed. Ive had new lines run. Its their service. Period. I am a computer service tech, and I can speak somewhat knowledgeably on the subject. I have not had a home phone number for 17 days now because they cant seem to do a simple port from my old phone company. My "new" host box for cable disconnects the clients every day causing me to reboot the host to watch DVR material from the clients. This is nice and fun at 11:00pm when I get into bed and have to get back out of bed to reboot the host. Oh, and I had to replace a client that didnt work from day 1... and with my old set of clients and host, I had to replace all of the clients at least once because of issues. Unfortunately, my city has contracts with Cox and AT&T only. I have 5 TVs in my house, and Uverse only allows 4 streams at once, so that is not an option for me. As for the satellite companies... Im in Cleveland, Ohio... the snow in the Winter messes up all the people I know with satellite. They have to clean their dish out all the time, which is worse than having to reboot the cable box. Bah, I hate being tied down to these people!