Bright House Networks

Address:	602 E Hwy 50, Clermont, FL 34711, USA
Phone:	+1 352-775-1244
Site:	spectrum.com
Rating:	2.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 7

Reviews 9

Nicole Moon

30-60 days of service to date, and this has been my experience: First, the installer began winking at me as he walked into my home. Then after I informed him that there was no attic space, hence the cables would have to run from the outside of the house, he began walking toward the back of the house and then opened a closet door without my permission. Later, as he was installing the cable and showing me how it was to be positioned he placed his bird finger on the cable and continued to say look, look, this is how it would be. After about 5 hours of work in/out of my home, he plugged my wireless box in place, however claimed he was not able to touch it, hence Brighthouse installers/employees are not able to make sure the router fully works before leaving the home. Within the first week, numerous channels were not active. I contacted customer service, and after waiting on hold, providing my information, and having the call partially handled, the call supposedly dropped. Even though they have your contact number, they dont call back. The channels were uploaded for a few days, then disappeared again. I called customer service again. They stated that they would reboot the system again to have the channels sent to my boxes. After another phone call, the boxes were not reset, and now a customer rep was scheduled to service my home. My home was serviced, and the boxes were replaced. Next, internet service. For the most part its worked, spotty at times, however on 8/7/12 the service was interrupted over 5 times-closer to 10. The service would start, then stop, then not reset. It continued for approximately an hour plus. I contacted customer service, and was on hold for 44 minutes. The agent told me to unplug the modem, found there to be a weak signal, and then the call supposedly dropped again with no call back.

Abdul Aitboukil

The worst customer service I ever experienced Trash. Switched from Directv to Dark House (Brighthouse) and called them so many times to change my credit card on file, and every time I speak to customer (No) service person, they would promise that the credit card has been updated, cause the one they have on file had expired on April 2016 and as of September 2016 they are still using it...as a result of so many rejections from my credit card (Expired) issuer their system blocked me to make any payments on the phone or via their portal, and the manager told me the only way was to go down to the office in downtown Clermont and make cash payment or money order!!! even though it was not my fault their system could not update my new credit cards (I given them 3) on Saturday morning, had to drive to restore my cable even though the payment was late one day, they switched off... again they used the expired card... Total Incompetence of the personnel working there to make any changes!! After so many calls, I finally asked for a manager who had to put me on hold so many times and switch the system to another one in order to remove the expired credit card. Finally I took their garbage receivers back to them and called DirecTv back and life is good.

Vincenza Como

I give the star to the amount of technicians who have put up with the several calls a day for the past week. This internet service is nonexistent. There is none. Ever. I personally ran out of data at home because i had no internet. We have done so much to get the most of our connection including moving an entire wall unit so the connection wouldnt be interupted by bathroom pipes. It is absolutely crazy the hours that we spend EVERY NIGHT on the phone. I would give the service 0 stars but as many of you in the same boat as me know, thats not possible. This is really a waste of time money and energy and you should not have to deal with what i deal with at night trying to watch tv.

Jeffrey Guy

Horrible cable experience. I started out with one of their bundles that was outrageously priced. I kept having problems, had the box changed out 3 times, and still kept having problems. I dropped all services except the internet, and just today alone its gone out 2 times. I called to get it corrected and ofcouse there are no technicians available. Oh yeah, they think its either a problem with the outside line or the box... you think this would have been corrected the first 3 times. Im so glad my time off is spent on the phone trying to get a problem resolved rather than actually enjoying my 4th of July holiday with my family.

Christopher Jones

Poor customer service. I just had the 300Mb internet service + Sling TV but had connectivity issue. I recently switched to a bundle of TV + Internet. The salesperson said all of my internet speeds would remain the same and the service change would not incur a fee. A week later, my internet speed is 60Mb and they thew on a $34.99 change of service fee. 2 hours later, the internet speed was switched back to 300Mb but now I have to pay an addition $40. Also, I am unable to use the Spectrum TV App on my Rokus. I had Verizon FIOS at my old residence which was faster, cheaper, and more reliable. Spectrum is a joke.

Georgette George-Quinn

We had a huge issue with our cable and we were on the phone for hours trying to resolve it. It turned out we had an old cable box that wasnt compatible with the new channels for the MLB Sports package... We were very lucky to have Mr. Darrell Pickett come to change out the cable boxes and show us all we can do with our cable. We had no idea all Brighthouse has to offer. They really should promote Darrell.. his knowledge and customer service skills are amazing! He fixed all our remotes so we could adjust the volume on all of our TVs. At the moment we are very happy!

AJ J

Worst internet service in the history of the internet. Over priced and unreliable. Their customer service is also trash. When calling customer service you are simply transferred from department to department with 20-40 minute holds in between (if the line doesnt get disconnected). On top of that, rarely does anyone actually have answers. Do not get any internet speed faster than the slowest speed they offer. Their slowest internet speed is fast enough to stream 4 movies at the same time. They will tell you different, but they are just trying to get the sale.

Kristi Grimes

They tell you that you get tons of channels then when they come to hook it up, the technician only gives you only basic channels without saying a word. When you call they tell you everything is extra that you were told you were getting for the price you were told when you ordered! I canceled it all right away! I only have WiFi and pay for Netflix, Hulu & CBS All Access through my Roku and its so much cheaper and I get way more stuff! By far the worst! Brighthouse was expensive but at least they were clear about what you were getting!

Eyad Fares

This company has been overcharging me for 3 months. When I inquire on this issue, the supervisor stated that they had sent a letter notifying me of the rate change. I was paying $39 for 100 Mbps. Now its 100 for 60 Mbps. Supervisor admits that the letter might not have been received by me and therefore admits THAT I WAS NOT AWARE OF THE RATE HIKE, but she refuses to help me. I am filing a complaint at the Consumer Complaint Center of the FCC. PEOPLE: Dont just sit there, you have rights against these giant internet companies.