Bright House Business Solutions

3613 Grissom Ln, Kissimmee, FL 34741, USA

Address:	3613 Grissom Ln, Kissimmee, FL 34741, USA
Phone:	+1 877-892-3279
Site:	brighthouse.com
Rating:	2.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 28

Reviews 5

Yelena Kolmakova

Brighthouse Networks has been succefully disrespecting me as a customer and acting very unethical. One day in July 2016 my Internet completely stopped working. We called and scheduled a technician come in. First, they never showed up on time and smtms even the same day. I am saying they because it took like 10 different technicians and about a month without Intenrnet to figure out that we had been disconnected because specifically our wire was creating a noise for other consumers. Regardless of disconnecting us, so that all other customers in our community could have Internet, they never informed us about the issue and just kept charging and sending technicians our way in a very disorganized manner. I could not believe my years when the company refused to fix the issue and just said that I should just stop using them. I called and asked for refund for August and July (yes they charged me for two months in a row, while being disconnected), they said that if I want my money back, I would need to close an account, but I shouldnt, because somebody named Heidi said she was going to give me a good rate when the issue is resolved and promised to try and fix it, but stop charging me until they fix it!!! Two months later Ive come to find out they charged me for September and October again!!!!! When I called, the MANAGER told me that Heidi didnt put any notes there and regardless of me using their service or not, they have already billed me for the two months and there is not way to give me a refund since I havent closed my account. After speaking with at least 10 managers and different representatives, and explaining my story all over again, I realized that this company is just simply robbing people. I could not believe my years, with the way they spoke to me and in what they had to say. Basically, they disconnected me, refused to fix the issue, promised not to charge, but kept charging the money, and when I asked for refund they told me I had no rights to get my money back... Still cant believe this is happening in 21st century in a country of hope.

Tom Stum

For a "hi-tech", high profile company they leave SO MUCH to be desired. From inability to get into and get info from my accounts to probably no better than a 50% success rate for the TV/PC and TV/Android experiences to lack of functional compatibility and commonality among devices - TV, PC, Android. Dont even think of trying to do anything other than setting up recordings on the PC and Android. You cannot retrieve and review any recordings on those devices. Guess youd have to carry a converter with you. Whole House DVR???? .... what a joke! You can view TV on your devices ONLY if you are sitting at home....so whats that all about, anyway?? And so many times the apps do not function at all or, at best, only partially. Why can we not watch TV anywhere theres a BH hot spot? Its difficult to envision an inability to provide that service, especially considering the rates were saddled with. Back to recording. Theres an option to pickup the recording of a show both before and after the announced run-time, presumably to keep your recording from cutting off before the program is finished. Fine and dandy...EXCEPT....in our case where we can view one show while we record one or record two shows and watch none or one of the shows being recorded...the program that is recorded past the top of the hour presents you with the conundrum of having to cut it short OR opt to cancel the new show scheduled to be recorded immediately afterward on a different channel. Apparently the only way you can achieve the "whole house" functionality is to have a whole house full of converters and ancillary hardware....and then only at ADDED cost. Who knew?? IF Bright House were the customer would they tolerate this???...doubtful.

Jacob Tucker

Where do I begin, I unfortunately have been a customer of Brighthouse for many years, and the only reason is because they have a monopoly in the area I live. When I started using them I had the internet and TV bundle with their own equipment but after the promotional rate it went to almost $200 a month. I decided to cut back and lose the TV and just do internet. Thanks to their lobbyists in Congress passing the digital act of 2009 (dont quote me on it) you can not get local news channels just by plugging a wire into their connection. Being in Florida this is a must especially during Hurricane season to know if one is going to hit your area. So I pay about $60 dollars a month to get disconnected every night after midnight till almost noon the next day for what they call "upgrade work in my area". In the holiday season good luck even trying to connect with something more then 56kbPS (the standard speed for dial up in the 90s) after numerous calls to them to fix the issues, I am still left staring at their modem/router echo every morning wondering when they will decide to connect the internet again. Their customer service is rude and they dont care if you pay for service and do not get what you pay for. So my advise is to make sure they dont operate where you are moving to, because once my lease is up, I am telling them to piss off (pardon my French)

Michael Klouda

Until more competition moves into the area (unlikely anytime soon) I am stuck with this overpriced, unreliable service. Heres what you can expect from Bright House (as a 3 year customer now): -You will test your speed after the first installation. It will be fast. After the first couple of hours, the speed will plummet. You will only get the speed you pay for for about a day or two. Then you will need to call again. -You will call customer service. They will transfer you. You will explain yourself multiple times. -Bright House will send a "tech." This "tech" will be a contractor. He knows enough about computers and networking to plug in a modem. -The "tech" will tell you you might have a "governor" on your laptop, thus limiting the speeds (surely its not Bright Houses equipment!). You will explain to him that no such device exists in the known world on a consumer laptop. He will say "hes seen it before." You will laugh. -Bright House will tell you its your equipment. They will be incorrect. You will tell them you are a computer technician - they will still think its your equipment. -Rinse, repeat. I hate the stranglehold Bright House has on the Kissimmee area. Hopefully one day, Google Fiber will wreck their entire company and they will have to close. That will be a good day.

George Nottage

Over Priced Services. They have made billing mistakes not recording payment. A Hassel to correct. Too many Bright house infomercials featuring the want to be/ Comedian service tech with a host of nauseous faux customers. The Girl pushing pay for view & reruns on demand needs an acting coach. She reminds me of a hen when it lays an egg. Too much drama. She is waving wildly the second the set comes on. I cant wait to push a button to bypass her at startup. Sometimes I turn it off to shut her up. Maybe if she didnt dress like she was serving in a Salvation Army Soup kitchen I would watch and listen to what she to say. If she were a Hot ethnic Babe dressed or barely dressed to the nines . Men and women alike would watch closely at her pointers. No long term customer perks for loyalty. Just annual raises in price as you appear hooked like the sucker that you are. The family TV or I would have switched long ago. to get the come on bonus services 6 mo to 2 yea.. When the set the hook I would find another provider hungry for business. Lots of services in the Sea.