Address: | 5631 US-19, New Port Richey, FL 34652, USA |
Phone: | +1 727-842-8415 |
Site: | uhaul.com |
Rating: | 3.3 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
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DaddyO Milo
Not happy with there business practice, and lack of customer service. I had set a reservation online for a 7pm pick up of a 26 box truck a couple days in advance. Have confirmation. Go to pick up truck, and the G.M. (Natasha?) cancelled my reservation and set up a new one at a different location, and a different size truck(smaller) than I requested originally. I know things happen, but I had confirmation in advance to ensure what I needed was there. Natasha did not even call or email me to let me know what had happened. She( Natasha) left it on the people at the other location. Poor customer service. If the G.M. does this, I can only imagine what there staff is like. Unfortunately I will have to cut ties with this location. (Not the 1st hickup, at this location) A phone call, or email would have been nice. It would have avoided this 1 star, much deserved rating.
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Anthony Magazu
Im a business owner of a local moving company. I was doing business with this location renting trucks and storage units. I thought I had a good strong relationship with the GM Kevin. A new man was hired by the name of Mike who I had troubles with at another location I did businesses with in Palm Harbor. Well Mike made doing business at this location unbearable all the way to making threats to me from his own cell phone. When I asked his GM Kevin to make him stop. I was told that there was nothing Kevin could do sice Mike was making threats on his own time. I am now dealing with Penske Truck Rental and Budget Truck Rental. I would never deal with any Uhaul dealership ever again. This is not a people friendly organization.
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Johnny Brock
This place will quote you one price then send you to another location to pick up your truck and equipment and then charge you another price and then argue that you got extra stuff but how would another location know what you have they are a rip-off U-Haul is trash and garbage trucks are broken and barely making it down the road do not trust this location nor U-Haul in general the manager try to backpedal on her conversation even though Ive told her several times that all these calls I have made or recorded bottom line they will quote you one thing and charge you another rip off U-Haul will be going out of business soon thats why they are leaving the roads
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Stephen Embrey
Absolutely horrible customer service! I have been working with and utilizing U-Haul for over 20 years, for business purposes, and have never had an experience with one of U-Hauls employees as negative as the one we have had with Natasha at this location. Do yourself a favor and avoid this location at all cost. There are other locations with courteous staff that can assist you with you truck rental and storage needs on virtually every block. Do not waste your time doing business with this location as they obviously are not staffed with professionals.
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Mike Wojcik
I reserved a specific climate controlled unit for my move from Michigan and after spending 20 hours driving down to this location in a 18" Penske truck the rude clerk told me they gav it to someone else and all they had was a smaller unit that wouldnt fit all my belongings. As I was leaving I overheard another clerk say that I should have been quicker. Needless to say, these baboons wont be getting any business from me.
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Dave Harvey
I needed a quick locker for storage and it was 7pm, they closed at 8pm and John did very well helping me get the locker I needed and fast! I thought I saw fire fly off his fingertips as he typed the info into the computer! Also, he was 5*s on customer service. Uhaul did right by hiring this man as he made my experience a great one. Thanks John.
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Gary Fahr II
I rented my unit here yesterday. The employees were awesome, very friendly and super helpful. Very knowledgeable as well. The facility itself is very clean, modern. I would definitely recommend this location to anyone with extra storage needs!
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Deb S
I cannot thank Natasha and her husband enough!!! This is the place to go for your moving needs. I rented 2 trucks and a trailer for my move to Tennessee without any issues. Made my move less stressful. I highly recommend this location!!
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Jason
Terrible customer service. Will not go back. Said we could pay cash and went there withing 30 minutes and said we had to use a card. All of the other customers were having problems in the store as well.
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Gail Nelson
I made an appointment on Monday for a trailer hitch installation on Friday and paid extra for shipping. Friday morning they call to reschedule the installation. So much for my weekend camping trip.
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Dwayne Tillotson
These people were very professional and helpful. I rented a trailer. They did the paperwork and then got me hooked up in 15 minutes. Would use them again. Best local selection I could find.
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francisco gimenez
I was just told that they will not fill my propane tank because of the rain....the sun is out. This place just lost my business. I hope you take yours elsewhere too.
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Gregg Ferragino
Stuck in a line for an hour, but Hudson we were in and out. Structure your business model a bit better, support more employees; you definitely need it!
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Latrina Tolliver
The staff is untrained. I was there for over 2 hours attempting to rent a truck with a U-Haul associate that did not know how to operate the system.
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Curtis Franklin
The provided an AT transport. They also worked with me to fix an accidental over charge. I recommend them for those needing their services.
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Jorge Hernandez
Went here to rent a truck to move.it did me justice n I was quick n even got money back for not being to long.
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Julio Rosado
Nice people at both location. Good service and nice clean dependable truck. Thank you!
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DEON AIKENS
Super friendly staff a pick for your all your do it yourself moving needs
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Fred Jeffery
Says open till 7. Got there at 6:45. 2 guys inside refused to let me in.
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TYRON GOODMAN
Fair prices great customer service extremely local for what I needed
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Sheila S
Very busy here I was just a passenger along for the ride
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Richard Smith
Very helpful employees,very clean excellent security.
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Terri Lynet
Staff was extremely helpful and courteous!
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Univerzum Travel
Great service, and very polite staff.
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BerserkFitness
Friendly and very helpful staff!
09
09765 842568
They messed up my lights .
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Kimberly Freda
Poor customer service. ..
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joseph paul
Great customer service
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steve ardes
Have what you need.